B
Premium,MVM
join:2000-10-28
| reply to TeleBlendBL
Re: Official TeleBlend Interview thread with CEO
said by TeleBlendBL  :Locked equipment: Again, TeleBlend had nothing to do with the locking of any equipment. That said, if something was done by SR or I don't even know what other possibilities will be I can tell you that I'll try to see if I can make hay out of who locked the gizmos and why, but again, TeleBlend does not have access to that equipment. See, now that's so very hard to believe!
The equipment was reprovisioned and the passwords changed, and the gizmos STILL point to Sunrocket/Teleblend resources. How could Teleblend not have been involved? Is there some breach whereby 3rd parties or old SR employees initiated this reprovisioning?
Conversely, if Teleblend "does not have access" to the gizmos, how do they expect to keep customers properly attached?
I'm confused on this point. It doesn't affect me as my adapter was already unprovisioned, but this just doesn't make sense.
-- B
--
In a realm outside causality and function |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
 ·Embarq
 ·linode
| reply to xtof
said by xtof :said by TeleBlendBL : TeleBlend does not have access to that equipment. You must be kidding, right? How can TB operate the network without having access to the gizmos??? My understanding is that right now everybody (SR or TB users) is running on the SR network, until they shut down everything. Then what will happen? No more service for TB users either? Interesting point, and question you bring up.
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Give me bandwidth or give me death! |
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TeleBlendBL
join:2006-09-27
Mclean, VA
| reply to xtof
Of course not xtof. TeleBlend customers will have service maintained. What Bill was trying to communicate is that at some point, former SunRocket customers that have not signed up for TeleBlend, or Packet8, or ViaTalk or AT&T will not have service indefinitely. They encourage folks to make a decision - no matter who you go with - sooner rather than later. |
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zackwheat
join:2006-05-03
Blue Springs, MO | reply to TeleBlendBL
Re: Official TeleBlend Interview thread with CEO
Move along folks...Nothing to see here...  |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
·Embarq
·linode
| reply to TeleBlendBL
Question:
Will we at some point be able to get free or discounted equipment to replace our current sunrocket branded equipment?
It is my understanding, if these devices are factory reset, we are SOL as far as working in the future with the TB service.
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Give me bandwidth or give me death! |
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burris
Premium
join:2000-08-22
Miami, FL
 ·VOIPo
·AT&T Southeast
·ViaTalk
| reply to TeleBlendBL
The same question keeps surfacing with respect to locked equipment....
How is it possible to take over a running system without much prior planning...not have control of what Mr. Fogg calls network operators but pay them...seamlessly allow previous users to access the database, all the while saying he has no access to it.
Now you are saying you will try to find out who locked the ATAs and why. Is this saying that TB is running the system but has no idea about who is running the system.. |
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undef
join:2007-07-24
Schenectady, NY
| reply to TeleBlendBL
SRBL,
Not to be rude, as I(we?) appreciate what you are trying to do here, but you have got to be kidding me. First off, this was less informative than your average political debate - a pretty impressive, if somewhat disappointing, accomplishment! Secondly, we have pictures of the Sunrocket offices being cleared out completely before any of the Gizmo shenanigans started - are we to believe that some rogue Sunrocket employee is still camped out in the data center (without pay) screwing with Gizmo's for fun?
Let's be honest with ourselves - VoIP doesn't provide itself. If TeleBlend is handling the SR infrastructure in order to provide services, they control the keys to the castle. The fact that they either don't acknowledge that or would rather not discuss it is one thing, but it doesn't fundamentally change anything. To say they don't have access to the equipment is an empty statement - how are they provisioning customers who switch over to them without access to the equipment?
Look, if Mr. Fogg was scared off by real questions that are difficult to answer, I may not like it but I can understand. When he took this position he must have known he was stepping into a feces-storm. The underlying implications of his early departure, on the other hand, reflect a lack of interest in satisfying customer inquiries and opening dialog with tens of thousands of customers who are still on the fence about what to do next. If this is the level of attention his company will be paying to the customer, I fail to see why anyone would even consider the switch as more than an immediate stop-gap solution.
Lastly, and most ironically, is that he did not take the opportunity to address our concerns head on and speak to the advantages of his business and how TeleBlend can satisfy customer needs. That is the most surprising, and disconcerting, take-away from this whole affair - as a business owner myself, I would rather face the storm and tell potential clients how I can help them than scurry away under the pretense of having been on the road too much.
Other than the same stock text about how long TeleBlend's parent company has been in business, I do not feel that he took this excellent opportunity to educate his potential client base as to the benefits TeleBlend will offer beyond just keeping dial tone for the next few minutes/hours/days. To me, that is indicative of a short term strategy to carry customers over just long enough for them to scatter to the other providers, not a long term business plan to provide for customer needs and rise up from the ashes left behind by Sunrocket. Face it, the bird is dead, and TeleBlend hasn't shown any signs of being the mythical phoenix we'd all like to see show up. |
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B
Premium,MVM
join:2000-10-28
| reply to zackwheat
Looks like zack has started an appropriate thread at »Feedback on the answers by Teleblend CEO Bill Fogg
I suggest we take all our "man that was lame" comments to that thread, in the hope that Bill Fogg comes back to thisthread with a lot more substance.
-- B
--
In a realm outside causality and function |
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Acela
join:2003-07-20
Jamaica, NY
| reply to TeleBlendBL
I think this Q&A session would have been much more streamlined if it was done via live chat of some type. A forum is not exactly the best method to host a live Q&A. Just my few cents.
Also, I will say that this was encouraging in showing the seriousness of the Teleblend Execs. But they need to disclose further information as requested by various users in the forums. Without full information, Teleblend will not be able to convince anyone. |
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xtof
join:2007-07-23
| reply to B
said by B :Conversely, if Teleblend "does not have access" to the gizmos, how do they expect to keep customers properly attached? Exactly right, if TB has no access to the gizmos, they won't be able to maintain service for their own customers, as simple as that.
They won't be able to keep the autopilot for ever. |
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TeleBlendBL
join:2006-09-27
Mclean, VA
| reply to undef
Re: Official TeleBlend Interview thread with CEO
Undef, I don't know what to tell you. I looked through all of the questions and really tried to get to them all. If he would have taken time to expound about the long-term vision of the company I would guess most of you would have said "that's nice, but answer my question."
So we tried to directly respond to individual questions. I leave it to each of you to ascertain the value, but hopefully you will work with us to provide your valuable feedback and keep in mind that this was an initial effort, we will build on it moving forward.
I can tell you this: the tens of thousands of customers that haven't transitioned to another provider still have service right now as they consider their next move. Their goal is to keep the line active for folks transitioning from SunRocket. Once they have successfully transitioned customers to TeleBlend, they will be focusing on extending the offering to non-SunRocket customers. |
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burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
·AT&T Southeast
·ViaTalk
| reply to B
said by B :Looks like zack has started an appropriate thread at » Feedback on the answers by Teleblend CEO Bill FoggI suggest we take all our "man that was lame" comments to that thread, in the hope that Bill Fogg comes back to thisthread with a lot more substance. -- B Based on your comment, we may as well close this thread completely.
You and I have been around a long time and I'm sure we know better than to expect any more info than the boilerplate rhetoric we have received.
I'm not sure about their ulterior motives concerning taking the money and running South, but with the answers we got today, with the CEO knowing that he was speaking to knowledgeable users, by virtue of the fact that they were using VOIP, the rest of the conversations will go nowhere.
I come from the world of telecom(POTS) and the technical and operational answers we received were absolute nonsense. |
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ChuckIL9
join:2005-11-07
Peoria, IL
·magicjack.com
·STANAPHONE
·Aretta Communicati..
·Nuvio
4 edits | reply to TeleBlendBL
SunrocketBL,
It sounds to me like Mr. Fogg wouldn't have the answers most are seeking. If Unified Communications is responsible for building and maintaining the system, someone there could best explain the "nuts and bolts" of what is going on behind the scenes. I assume this is the same Unified Communications best known as providing solutions for mobile telecommunications in the Asia-Pacific region? »www.unifiedcomms.com |
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Acela
join:2003-07-20
Jamaica, NY
| reply to TeleBlendBL
said by TeleBlendBL :Undef, I don't know what to tell you. I looked through all of the questions and really tried to get to them all. If he would have taken time to expound about the long-term vision of the company I would guess most of you would have said "that's nice, but answer my question." So we tried to directly respond to individual questions. I leave it to each of you to ascertain the value, but hopefully you will work with us to provide your valuable feedback and keep in mind that this was an initial effort, we will build on it moving forward. I can tell you this: the tens of thousands of customers that haven't transitioned to another provider still have service right now as they consider their next move. Their goal is to keep the line active for folks transitioning from SunRocket. Once they have successfully transitioned customers to TeleBlend, they will be focusing on extending the offering to non-SunRocket customers. No one is doubting you here. We realize what you tried to do. But the overall lack of disclosure is what made this Q&A very inefective. |
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B
Premium,MVM
join:2000-10-28
| reply to burris
Yes, and I normally wouldn't and don't advocate splitting on-topic comments, but the thread is supposed to represent questions and answers for the CEO, or so I thought. Bitching about the quality of the answers (and you know we'll be bitching about this rather empty interview for some time to come) just seems like clutter.
Again, I hope he comes back with a lot better real information. Just giving the guy a chance.
-- B
--
In a realm outside causality and function |
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Graycode
join:2006-04-17
·net2phone
| reply to TeleblendBF
Mr. Fogg -
We appreciate your willingness to share your time us today.
Today's presence did not appear to provide any substantive information and therefore may not alleviate the many customer concerns about dealing with your company. I personally did not get any better feeling about whatever tactics have been or are still being used to develop your new company and to grow its customer base. As the CEO, we can understand your need be concerned about the strict accuracy of any statements you post here.
Perhaps researching and then preparing real answers to the questions that TeleBlendBL has already collected would be a more constructive approach. The delegation of staff to prepare proper answers would be desirable.
You might consider the designation of a technical staff representative to respond to detail issues in our forums while TeleBlendBL can be a representative interface to the business management. |
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TheTony
join:2006-11-02
Minneapolis, MN
| reply to TeleblendBF
said by TeleblendBF :Is there a SunRocket affiliate program? Not at this time but we are targeting Fall 2007 to get that going. I assume you mean Teleblend. |
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