BarryL
| reply to gatorkram
Re: About fedup with TB
I thought I was the only one feeling the pain. I have signed up with TB from SR since July. The charged my CC on 7/30 thinking that my phone service will not be disconnected. I've waited until 8/6 and no service. I've submit ed service tickets twice since then and no reply. I've tried calling only to find out that their customer service lines are all disconnected. I think they maybe running out of business. But that company was just formed on 7/16 same time SR announced that they were going out of business. Sound coincident? Are they the same owners? I can honestly say that I won't stick around to find out. I'm going to dispute my CC charges and I'm going with another service. Their web site is terrible. I can't change anything but my payment method. All they care about is that I can pay them. |
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cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to voiplover
Re: All circuits are busy Forever........
said by voiplover  :... The scoop is that TB cut off Choice One DIDs and some other small clecs. They don't plan to reconnect them for at least a month, if ever. TB will still let you sign up using DIDs from those clecs but they don't bother trying to port any body. ... Fore those that are having good luck with TB; I wish you the best. And they call themselves a communications company. 
Now is the time for tough hard business decisions. SunRocket tried to be all things to all people for cheap. I have no problem with them cutting CLEC's that are not profitable ... even if it is one I need. I happen to be one of those having good luck with TB. Why not let those affected know what is or may be coming, or that they will no longer get incoming calls? This whole affair has been handled so poorly I have serious doubts about a future with any of them. Why not take my lumps now and be done with it. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
|  reply to cbrain
said by cbrain :said by voiplover :Been on hold forever listening to the dam elevator music. Edit: I quit. Life is too short. They win... What did they win? Too much of my time.
I did get an IM from a friend that did get through earlier today.
The scoop is that TB cut off Choice One DIDs and some other small clecs. They don't plan to reconnect them for at least a month, if ever. TB will still let you sign up using DIDs from those clecs but they don't bother trying to port any body. Nor have they ported anybody. So they won't be re initializing incoming for anyone that hears the 'All circuits are busy...'
The advice that was giving "Port to another provider while you can."
I'm glad that I didn't give TB any $ or I would be a bit tiffed Right now.
Sorry to be the bearer of bad news for some. Fore those that are having good luck with TB; I wish you the best.
Latter |
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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
·Verizon FIOS
 ·Speakeasy
| reply to gatorkram
Re: About fedup with TB
I'd move to Teleblend if they got their voicemail working. I can't see any excuse for not having it up by now. If they're waiting til the 5th to turn it on for only their ported, paid accounts - well, fergit it.
All other companies I've looked at have nothing like SR's Signature Number with the same features as the primary number. All of them either offer a 'virtual number' that shares the voicemail box of the main number, or require the purchase of a second 'plan' to get another number that has its own VM box.
I don't know if that's the way it would be with TB or not, but am assuming so.
Still not sure who I'm going to port to. I really like N2P's deal, but not thrilled with their pricing after the year is up...
KM
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Don't Lie - Be Kind - Realize your Potential |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to voiplover
said by voiplover :Been on hold forever listening to the dam elevator music. Edit: I quit. Life is too short. They win... What did they win? |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
·Embarq
 ·linode
| reply to SunBLAZED
said by SunBLAZED :Can someone explain what is a clec? competitive local exchange carrier, a telephone company that competes with an incumbent local exchange carrier (ILEC) such as a Regional Bell Operating Company (RBOC), GTE, ALLNET, etc.
Taken from:
»isp.webopedia.com/TERM/C/CLEC.html
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Give me bandwidth or give me death! |
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SunBLAZED
join:2007-08-03
Pittsford, NY | reply to gatorkram
Can someone explain what is a clec? |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
1 edit | reply to cbrain
Been on hold forever listening to the dam elevator music.
Edit: I quit. Life is too short. They win... |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to voiplover
said by voiplover :... Buy us not paying them, I have little ground to stand on at this juncture. How about asking why should I join and pay until you show you can handle things minimally. I sent 3 web and email requests and have waited on speakerphone twice but can't seem to connect. My service is working pretty well, and I already have several active alternatives. I appreciate how busy they must be, but, if they cut me off before we talk, I have little incentive to continue. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| reply to SunBLAZED
SR set you up with Choice One as a clec. On Friday 7/27/07 Teleblend claimed to have taken control of SRs assets. On the same day a change order was sent to down size the pipe, basically killing your incoming.
I've held back signing up with TB in case something like this took place.
If you paid TB for service and they intentionally shut down your incoming for the last week, I would call them and DEMAND that they reactivate it or face the FCC and the FTC.
Buy us not paying them, I have little ground to stand on at this juncture. |
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SunBLAZED
join:2007-08-03
Pittsford, NY
| reply to Net2PhoneGuy
I need to Port my number fast can you help? My numebr is 5854106266. I signed up with TB then lost incoming them I signed up with Packet 8 and 2 weeks and no Port. If I can get my port fast I'd try Net2Phone. Just looking for a fast port and stable company.
HELP!! |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
·Embarq
·linode
| reply to Prairie Dog
Yeah, for me, calmer heads are prevailing. After doing a search for another provider, and a little soul searching, I can't come up with any real reasons yet to toss in the towel on TB just yet...
So to correct my original post, I am hanging in here, to see how it all shakes out.
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Give me bandwidth or give me death! |
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Prairie Dog
Here's Looking At You Kid
Premium
join:2000-08-09
Langhorne, PA
| reply to gatorkram
Like many others here, I switched over to Teleband as soon as it was offered. It was the least path of resistance, and kept my number and most other things in tact. I have not had any problem, except for the flashing red light on the gizmo, with has now gone green. This will leave me ample time to explore other providers. If I am pleased with Teleband, I will stay. As of now, I have no gripe. |
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SRgotchaMe
@cox.net
| reply to Net2PhoneGuy
With the flurry of emails threatening loss of service, we quickly signed up with TeleBlend just so we wouldn't lose our four phone numbers while waiting for another VoiP service to port them, because we've had them since Verizon landline days. After this SunRocket experience, we wanted to research VoiP alternatives more thoroughly and select a more stable company for service.
After careful review, we established an account with Net2Phone yesterday and now wonder if the SunRocket offer will be extended to us because we are trying to keep our four phone numbers alive with TeleBlend. We hope it will be. Can you shed some light?
Also, can we establish a secondary calling plan at a 10% discount, as Net2Phone's site says? Finally, do the virtual numbers have features associated with them -- voice mail, call forwarding, etc. -- as they did with SunRocket?
Thanks for your help! |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
·Embarq
·linode
| reply to gatorkram
Looks like I am out of luck with ATT CallVantage as well.
They have no local numbers, and say they can't port my current SR/TB number...
I am starting to remember now, how I ended up going with Sunrocket. They were one of the only providers I knew about that had local numbers in my area...
The search, and research continues....
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Give me bandwidth or give me death! |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs: | reply to Net2PhoneGuy
Thanks for the info Net2PhoneGuy, I admit I have not heard much about the company, but I will look into it.
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Give me bandwidth or give me death! |
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Gizmo Pwned
join:2007-07-25 | reply to RichATL
Oh well... I tried. Where's the mod? |
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RichATL
@comcast.net
| reply to Net2PhoneGuy
said by Net2PhoneGuy :You might not have heard but Net2Phone, the oldest VOIP company since 1996, is offering to honor former SR customers contracts. If you sign up you get 3 months free and we will honor the rest of the contract time at no monthly service fee (just the tax and federal surcharge thing). We'll also port the number. If you have the InnoMedia adapter you save more, you don't need the activation fee for a new adapter (saves $29) or the shipping for it ($10). For more info you can visit the site » web.net2phone.com/sunrocket/#rebateor reply here/PM me. Net2PhoneGuy--
I went with Packet8 as a temporary solution to SunRocket's demise and they were able to port my SunRocket number to Packet8.
Can I take advantage of Net2phone's offer for SunRocket customers if I cancel my Packet8 service within their 30 day cancellation window.?
Or does the fact that I would be switching from Packet8 and not from SunRocket nullify the Net2phone offer.?
Thanks. |
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Gizmo Pwned
join:2007-07-25
| reply to Dougohio2
^ This thread seems to stray off topic, but... Yeah, it is now 3 months free at VT, but I still signed up with them. 3 months is better than nuttin. I guess VT had the change there special offer a couple of times, and in rather quick succesion. I don't think that they expected as large of a migration from former SR users. I guess they understimated what a little good press will do for ya.
Anyway, in a feeble attempt to get back on topic, I hope that VT and others are able to woo many customers away from TB. TB, while the easiest path of migration, is only in it for short-term gain and to help repay secured creditors. Don't get me wrong, I believe that a company should make money, but ethics and transparency seem to be lacking at TB, and I think that they are going to pull the plug on all the former SunRocket customers as soon as their SR contract terms are coming to an end, and the $12.95/mo. ain't cuttin' it any more. IMO TB customers are likely to go through this all over again in about 9mo. to 1yr. |
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Dougohio2
Premium
join:2006-12-28
Toledo, OH
1 edit | reply to TexasPlus
here is the deal when i sighned up »web.archive.org/web/200705161956···alk.com/ |
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