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Forums » US Cable Support » Charter HSI/CATV » East Tennessee latency problems
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A request to Charter Cable admin staff »
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volntn
The Volunteer
Premium
join:2002-01-05
Cleveland, TN
clubs:
reply to GreatPumpkin
Re: East Tennessee latency problems

Wolf said he wasnt gonna post again till Friday or when the trouble ticket get's approved for them to proceed with the work.

Rick37725

join:2007-08-11


1 edit
reply to bigroot
Bigroot

Do a google search on ping plotter (See post by Jerm as that is the program he is using per his screen shots). They have a free version and a std version that is a 30 day trial.

See if that helps.

Jerm: Well traffic shaping is bad for those using Charter if they give us second class service. I hope Charter does care and does something about it if that is the case. I can see your point though that it could be used for "GOOD" causes.

Pitchy

join:2006-02-19
Kingsport, TN
reply to volntn
I have my fingers crossed that they work on this tonight as Tony mentioned in his email to me.

I'm holding back on calling Embarq... but DSL looks awful good right now (never thought I would say that)

bigroot

join:2005-05-06
Maryville, TN

reply to Rick37725
said by Rick37725 See Profile :

Bigroot

Do a google search on ping plotter (See post by Jerm as that is the program he is using per his screen shots). They have a free version and a std version that is a 30 day trial.

See if that helps.

Jerm: Well traffic shaping is bad for those using Charter if they give us second class service. I hope Charter does care and does something about it if that is the case. I can see your point though that it could be used for "GOOD" causes.
I tried ping plotter and it says 100% packet loss. Ive also turned off my firewall. I get the same results on my laptop and desktop.

Rick37725

join:2007-08-11


1 edit
reply to GreatPumpkin
Pitch

I do not know much about DSL...never had it myself. My son had RoadRunner in Florida and had DSL for a while. He liked it (the DSL). I also know some one right now that has DSL in Knoxville (used to have Cox I believe), she also like the DSL. I think I would give it a try if the "fix" does not do any good. I wish I had the DSL option but for now I only have Charter and dialup as an option.

I did not even bother trying to get on the net last night, I did not need the frustration.

I did not see a post by IsdnWolf so I assume the ticket was not taken care of yet??

Bigroot-I have no idea why a tracert does not work for you, maybe some one here can help.

IsdnWolf
Premium
join:2002-05-24
Cleveland, TN
reply to GreatPumpkin
Ok...

Everything went through last night. Our engineer in Kingsport added some interfaces and rerouted some traffic. Things seem to be a bit more balanced out.

Tonight during peak we will see how things hold out.

John

MXPika

join:2006-02-22
Kingsport, TN
DUDE! SWEET!

Cannot wait to get my game on tonight but if I lag, prepare to feel my wrath tomorrow

Rick37725

join:2007-08-11
reply to GreatPumpkin
Thank You for the status Mr. Wolf (John).

jelly1

join:2002-09-12
Kingsport, TN

reply to GreatPumpkin
I live in the Kingsport and haven't noticed any connection problems in the past few weeks. To be honest though most of my internet usage is between 9pm-1am for gaming. However, I got off work early tonight and been having all sorts of dropped connections from STEAM and even just surfing web pages (i.e. reading the previous post in this forum). E-mail seems to be moving fine though. I just selfishly hope this "fix" did not screw up my connection. Maybe it didn't since I'm not normally on this early but if you guys have been experiencing the latency that I had today for the past few weeks then I feel for ya.


ping it

@spcsdns.net
well post a tracert or use pingplotter to show

Pitchy

join:2006-02-19
Kingsport, TN

reply to GreatPumpkin
Hell mother f'n yeah

Load up 2142 and every server in NA is GREEN Of course the real test will be on a non weekend night. If it's this good Mon-Thurs then I will rejoice!

Of course it took a whole different approach to get some results, so I'm glad I got through to Tony and got this ball rolling.

Rick37725

join:2007-08-11


4 edits
reply to GreatPumpkin
Was not able to get on long at "Prime Time" but did a couple tracert to Yahoo and things looked and "felt" much better. I just went to a few websites and checked my mail and like I said...it "felt" much better.

I saw that the Kingsport was jumping around but average was a lot better. No modem recycles either or dropped connections.

Pitch--I am glad you got a hold of Tony also (thanks). Lets not leave IsdnWolf out either, nice of him to keep us informed and his help and work was much appreciated so (thanks). As the "Pumpkin" said in this thread, we are lucky to have Wolf on the job here in East Tennessee.

I will do more testing (and post pingplotter), but first impressions are good.

ArkiMage

join:2001-06-30
Kingsport, TN

reply to GreatPumpkin
I believe what was done has helped a lot. I logged ping return times from 7PM until just a moment ago and basically see no variation. No doubling of time around 9:30 as usual.

Based on Jerm's theory, which I admit roused my suspicions, I tested to speakeasy.net as well my co-lo. 90-92ms to Speakeasy and 34-39ms to the co-lo (which has a direct AT&T connection in Atlanta so short number of hops). So really, little to no variance it would appear.

If this holds for weeknights as well, good to go...

Pitchy

join:2006-02-19
Kingsport, TN
reply to Rick37725
True True... props go out to Wolf for his hard work. But it was like Kingsport had no clue that there was an issue.

Charter seriously needs to work on their communication from Louisville to the local offices.

Rick37725

join:2007-08-11

reply to GreatPumpkin
Click for full size
Click for full size
Click for full size
Click for full size
Here are some Ping Plotter graphs from tonight.

Rick37725

join:2007-08-11

reply to GreatPumpkin
The above graphs show some slight packet loss in a couple plots. Can some one tell me how serious this is and if this is corrected in hardware or software (Win XP).

My connection was unusable at night before the ticket work was done. Now I can use the net again at night...yes!

How may have tried any online gaming at Prime Time??

Very good improvement fron a couple days ago.

IsdnWolf
Premium
join:2002-05-24
Cleveland, TN
reply to Pitchy
No credit to me..

I just kept you guys informed. Engineer in Kingsport did all the work..
Forums » US Cable Support » Charter HSI/CATVA request to Charter Cable admin staff »
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