Rick37725
join:2007-08-11
| reply to GreatPumpkin
Re: East Tennessee latency problems
Same crap tonight at 9PM here in Dandridge Tennessee
Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 21 ms 10 ms 11 ms 10.165.0.1
3 10 ms 10 ms 12 ms 71-80-70-1.dhcp.kgpt.tn.charter.com [71.80.70.1]
4 180 ms 187 ms 175 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
5 176 ms 198 ms 209 ms 12.86.91.73
6 208 ms 204 ms 206 ms tbr2.attga.ip.att.net [12.122.96.82]
7 222 ms 212 ms 214 ms 12.122.17.73
8 215 ms 224 ms 206 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 215 ms 208 ms 218 ms 12.122.16.30
10 209 ms 211 ms 222 ms 12.122.113.17
11 194 ms 215 ms 212 ms 12.86.111.22
12 227 ms 217 ms 212 ms ge-3-1-0-p160.msr1.re1.yahoo.com [216.115.108.65
]
13 210 ms 210 ms 211 ms gi1-23.bas-a1.re3.yahoo.com [68.142.238.67]
14 200 ms 215 ms 222 ms f1.www.vip.re3.yahoo.com [69.147.114.210]
Trace complete. |
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Rick37725
join:2007-08-11 | reply to GreatPumpkin
Pitch--I hope Tony Falin will do something??
What ever happed to ISDN WOLF, it seemed as if he was going to get the word out, but no posts from him and no improvement either??
This stinks!!! |
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Pitchy
join:2006-02-19
Kingsport, TN
| I'm actually surprised at how quick Tony replied. There's a confidentially notice attached to his email so I will take that as a sign not to copy/paste his reply...
But I will say this, he asked for date/times of the trace routes that show the problem. He also asked if I knew other's with this problem (yeah duh!) hehe!
He is going to look into it and hopefully get the ball rolling. It's almost as if he was not aware there was a problem. Got to love how Charter communicates with each other eh? After all the calls we have made, it's like that never filters down to the local office.
I don't want to give out Tony's email address, but googling his name, it was easy to find... as it's listed on the Tennessee Cable Telecommunications Association board members page. If you wish to email Tony your results for tracert date/time, then Google is your friend  |
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Pitchy
join:2006-02-19
Kingsport, TN
| 10pm and here's what I am getting
Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 10.164.0.1
3 9 ms 9 ms 8 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 164 ms 156 ms 160 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 161 ms 159 ms 168 ms 12.86.91.73
6 176 ms 173 ms 164 ms tbr1.attga.ip.att.net [12.122.96.18]
7 152 ms 159 ms 159 ms ggr2.attga.ip.att.net [12.123.20.201]
8 163 ms 169 ms 164 ms 192.205.33.90
9 164 ms 168 ms 179 ms atl-core-02.inet.qwest.net [205.171.21.101]
10 195 ms 212 ms 200 ms jfk-core-02.inet.qwest.net [67.14.5.10]
11 198 ms 193 ms 187 ms jfk-edge-20.inet.qwest.net [205.171.230.17]
12 204 ms 210 ms 200 ms 205.171.37.10
13 203 ms 195 ms 189 ms 72.14.233.115
14 202 ms 199 ms 194 ms 66.249.94.94
15 199 ms 213 ms 202 ms 72.14.236.134
16 204 ms 206 ms 212 ms eh-in-f99.google.com [72.14.207.99]
Trace complete. |
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Rick37725
join:2007-08-11
1 edit | reply to GreatPumpkin
Pitch
Please point him to this forum. I hope he can get some one to take a look see.
As far as Charter getting information to each other, it is pretty hard to believe they are not aware of the problem?
My post above on tracert yahoo.com is with in a couple minutes of the tracert. |
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morvix
join:2007-07-26
Kingsport, TN
| Pitch,
Since you had contact with him already might make more sense to put some of these replies in there. I listed the times on page 3 of the tracerts through the same hops as you, and then again at 1:50am when everything was normal. Right now during my working time I am fine at 9mb down 1mb up, but come around 9ish and my connection goes to crap pings 2mb down. We need a bigger pipe! |
|
IsdnWolf
Premium
join:2002-05-24
Cleveland, TN
| Ok..
Had a talk with all the engineer's this morning. We see the problem.
In a nutshell, we have several interfaces that go to our new OC-48 with ATT. One of the interfaces is maxed out. The other is not.
We are working on a solution to load balance this out a bit.
No ETA at this time. |
|
Rick37725
join:2007-08-11
| reply to GreatPumpkin
Thanks ISDNWolf--please keep us informed here as of ETA when you find out. Glad you guys know what the problem is.
Pitch--When you talk to the Charter Rep, since he is the man, maybe they can have his crew help out with what ever is needed (we can only hope). |
|
IsdnWolf
Premium
join:2002-05-24
Cleveland, TN
| Ok..
We are going to make changes Friday morning. We are awaiting approval of our ticket for this. Usually we try not to make any changes prior to a weekend, but we think this is important enough to push it though. There is the possibility we are asked to hold this off till next week though.
Before anyone complains loudly, this router handles over 100,000 cable modems. So, any changes we make has to be planned and vetted out. We do not want to have an issue where we drop all service for an extended period of time.
Will update more as the time approached. |
|
morvix
join:2007-07-26
Kingsport, TN | Thanks for the help ISDN, at least charter is not saying it is the users fault or my computer is infected with a virus and that is good to hear. Hopefully you guys can increase that pipe and get it back to awesome service. |
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HighLonesome
join:2006-01-16
Johnson City, TN | reply to GreatPumpkin
Thanks Wolf
Lets all pray it gets worked out by Friday. I guess 4:00PM EST is now Peak Time, because my pings have jumped 150ms
Oh well |
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Rick37725
join:2007-08-11 | reply to GreatPumpkin
Thank You Mr. Wolf!!! |
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Pitchy
join:2006-02-19
Kingsport, TN
| reply to morvix
What can I say that has not already been covered by ISDNwolf...
From Tony:
"I spoke with our engineer this morning and it appears that the problem is a capacity issue on the backbone between two of our L3 switches. As you are probably aware, we turned up additional bandwidth to the internet recently and we are unable to take advantage of this because of the choke-point before our border connection. There has been a ticket entered to upgrade this capacity for Thursday night / Friday morning. I’ll keep you updated when I learn more."
then a follow up...
"Sorry that you have not gotten a good answer to this point. I am not 100% sure when the problem was identified. Feel free to let the gang on the board know that the problem has been identified and is tentatively scheduled to be fixed Thursday night. I’ll let you know if anything delays the fix."
So I have officially come to the conclusion that calling the 888 number for Charter is completely and utterly USELESS! It took a bunch of us posting on here and got Wolfie's attention and me emailing the guy over the Kingsport office to get something done.
Charter tech support is like conversing with unflavored popcorn... add butter and cheese salt and I think the popcorn might have had a one up on the phone techs. |
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Pitchy
join:2006-02-19
Kingsport, TN | Also forgot to mention that in my first two emails, I did link Tony to this forum/topic so he could see that it wasn't a problem all in my head. |
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morvix
join:2007-07-26
Kingsport, TN | Well amazing what like 3 people from the area can accomplish when we actually know what we are talking about, great news to all! |
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Pitchy
join:2006-02-19
Kingsport, TN
| ba-ba-ba-but let's unplug your router, reboot your computer, turn your modem off for 3 minutes, run a spyware / adware scan, make sure you don't have any viruses and then let's try a QCR... 
UM NO!!! let's do a trace route and try to figure out why we bottleneck at the 4th hop... hehe!
At least we are making progress now. |
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morvix
join:2007-07-26
Kingsport, TN
| Oh and dont forget to update your Realtec NIC card, when the version they gave me randomly gave me stop errors because the thing does not work with vista. Lucky I figured it out or I would have held them for the time it took for me to restore my system =) Now is the time to vent at all their stupid comments to me about having viruses and such. |
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Pitchy
join:2006-02-19
Kingsport, TN | reply to HighLonesome
Dear lord in heaven... 6pm now feels like 9:30pm. 275ms ping on my game server. This normally doesn't start for another few hours. Too damn early today! |
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Rick37725
join:2007-08-11 | reply to GreatPumpkin
Thanks Pitch for your efforts. Please pass along thanks to Tony if you are in contact with him again.
Between Mr. Wolf and Tony (and a ticket in for repair), maybe we can all look forward to better times on the net. |
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Pitchy
join:2006-02-19
Kingsport, TN | You're welcome... never would have known who to try and contact if it wasn't for that problem way back in 2006 and Tony called me.
Kinda upset that I have 200+ ping this early in the day... that's sort of new! |
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