reply to justin
Re: Mac the BA DSL Guy Ouch.
That really sums it up well. So now I'm sad. I can't name a single service I pay for (cell phone, telephone, LD, credit card, bank, electicity...) where I can actually call up with a problem and ENGAGE a human being in a productive conversation about said problem.
Your post is really depressing, but completely on the mark.
I did find an easy way to rectify my BA billing problem, I just went to the PUC and let them harass BA into calling me with a solution...
I was actually shocked to find a company that thrives on keeping customers happy. They are my cell phone provider, which will remain nameless here as I feel this is not the place to give them a plug. In the last year and a half, I had problems with my phone (not their fault, they sell them but don't build them) and both times, they replaced the phone, no charge, even though after it was out of warranty, I offered to pay. The second time, their rep even drove out to my place of business to personaly deliver my new phone. I had one billing error and it was immediately credited when I called them. Every time I deal with this company, I walk away a satisfied customer. Their people are helpful, knowledgeable, and very pleasant. I wish more companies where like this.