quatrix
Premium
join:2005-02-11
Davie, FL
| People don't understand ROI
Is it really worth a few minutes of your time for the 1-in-1,000,000 chance that you'll sue Comcast? Is it worth a couple of bucks for a lottery ticket that has no chance in hell of winning? A hundred dollars for a warranty that will very likely be worth less than that amount to you? Sure, each one isn't a big deal, but they add up to a lot of time and money.
And is it worth a few minutes of my time to post this? If it helps some people stop wasting time, then yes. |
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swhx7
Premium
join:2006-07-23
Elbonia
 ·RoadRunner Cable
| There's a slight chance you'll want to make some sort of claim against Comcast, and a slight chance they'll make some sort of claim against you.
The rational way to evaluate it is: ask what is the worst that can happen, and multiply by the probability, and likewise for the second-worst, and so on, down to the point where you don't care. The integral of this series is the probable cost of either litigation or arbitration.
The worst case might be, for example, they arbitrarily add a million dollars to your bill and won't admit it's a mistake. Would you rather have such a case decided by the laws of the USA and your state, or by the judgment of an arbitrator (who might be Comcast-friendly), without any constraint of laws?
Of course it's improbable. But there are myriad other things that could happen which would cost more or less. Court cases can be expensive, but in some scenarios it would be worth it.
I think it's better to have the choice. |
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Chuckles
Premium
join:2006-03-04
Saint Paul, MN | reply to quatrix
I just hate the arbitration process and never want to be bound to have to use it. What warranty? 
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kustomerservice.net |
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