Re: East Tennessee latency problems in Charter HSI/CATV http://www.dslreports.com/forum/r18757763 en Fri, 27 Nov 2009 08:36:17 EDT Fri, 27 Nov 2009 08:36:17 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18908040 IsdnWolf : No credit to me..

I just kept you guys informed. Engineer in Kingsport did all the work..]]> http://www.dslreports.com/forum/remark,18908040 Sun, 19 Aug 2007 19:09:32 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18903785 Rick37725 : The above graphs show some slight packet loss in a couple plots. Can some one tell me how serious this is and if this is corrected in hardware or software (Win XP).

My connection was unusable at night before the ticket work was done. Now I can use the net again at night...yes!

How may have tried any online gaming at Prime Time??

Very good improvement fron a couple days ago.]]> http://www.dslreports.com/forum/remark,18903785 Sat, 18 Aug 2007 23:41:28 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18903764 Rick37725 : Here are some Ping Plotter graphs from tonight.
Click for full size
Click for full size
Click for full size
Click for full size
]]> http://www.dslreports.com/forum/remark,18903764 Sat, 18 Aug 2007 23:36:47 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18901934 Pitchy : True True... props go out to Wolf for his hard work. But it was like Kingsport had no clue that there was an issue.

Charter seriously needs to work on their communication from Louisville to the local offices.]]> http://www.dslreports.com/forum/remark,18901934 Sat, 18 Aug 2007 17:37:09 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18899711 ArkiMage : I believe what was done has helped a lot. I logged ping return times from 7PM until just a moment ago and basically see no variation. No doubling of time around 9:30 as usual.

Based on Jerm's theory, which I admit roused my suspicions, I tested to speakeasy.net as well my co-lo. 90-92ms to Speakeasy and 34-39ms to the co-lo (which has a direct AT&T connection in Atlanta so short number of hops). So really, little to no variance it would appear.

If this holds for weeknights as well, good to go...]]> http://www.dslreports.com/forum/remark,18899711 Sat, 18 Aug 2007 08:46:03 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18898638 Rick37725 : Was not able to get on long at "Prime Time" but did a couple tracert to Yahoo and things looked and "felt" much better. I just went to a few websites and checked my mail and like I said...it "felt" much better.

I saw that the Kingsport was jumping around but average was a lot better. No modem recycles either or dropped connections.

Pitch--I am glad you got a hold of Tony also (thanks). Lets not leave IsdnWolf out either, nice of him to keep us informed and his help and work was much appreciated so (thanks). As the "Pumpkin" said in this thread, we are lucky to have Wolf on the job here in East Tennessee.

I will do more testing (and post pingplotter), but first impressions are good. ]]> http://www.dslreports.com/forum/remark,18898638 Sat, 18 Aug 2007 00:03:12 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18897801 Pitchy : Hell mother f'n yeah :D

Load up 2142 and every server in NA is GREEN :D Of course the real test will be on a non weekend night. If it's this good Mon-Thurs then I will rejoice!

Of course it took a whole different approach to get some results, so I'm glad I got through to Tony and got this ball rolling.]]> http://www.dslreports.com/forum/remark,18897801 Fri, 17 Aug 2007 21:41:29 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18897613 anon : well post a tracert or use pingplotter to show ]]> http://www.dslreports.com/forum/remark,18897613 Fri, 17 Aug 2007 21:09:12 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18897291 jelly1 : I live in the Kingsport and haven't noticed any connection problems in the past few weeks. To be honest though most of my internet usage is between 9pm-1am for gaming. However, I got off work early tonight and been having all sorts of dropped connections from STEAM and even just surfing web pages (i.e. reading the previous post in this forum). E-mail seems to be moving fine though. I just selfishly hope this "fix" did not screw up my connection. Maybe it didn't since I'm not normally on this early but if you guys have been experiencing the latency that I had today for the past few weeks then I feel for ya.]]> http://www.dslreports.com/forum/remark,18897291 Fri, 17 Aug 2007 20:18:42 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18896901 Rick37725 : Thank You for the status Mr. Wolf (John). ]]> http://www.dslreports.com/forum/remark,18896901 Fri, 17 Aug 2007 19:10:28 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18894441 MXPika : DUDE! SWEET!

Cannot wait to get my game on tonight but if I lag, prepare to feel my wrath tomorrow :D]]> http://www.dslreports.com/forum/remark,18894441 Fri, 17 Aug 2007 13:14:48 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18893531 IsdnWolf : Ok...

Everything went through last night. Our engineer in Kingsport added some interfaces and rerouted some traffic. Things seem to be a bit more balanced out.

Tonight during peak we will see how things hold out.

John]]> http://www.dslreports.com/forum/remark,18893531 Fri, 17 Aug 2007 10:52:16 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18892803 Rick37725 : Pitch

I do not know much about DSL...never had it myself. My son had RoadRunner in Florida and had DSL for a while. He liked it (the DSL). I also know some one right now that has DSL in Knoxville (used to have Cox I believe), she also like the DSL. I think I would give it a try if the "fix" does not do any good. I wish I had the DSL option but for now I only have Charter and dialup as an option.

I did not even bother trying to get on the net last night, I did not need the frustration.

I did not see a post by IsdnWolf so I assume the ticket was not taken care of yet??

Bigroot-I have no idea why a tracert does not work for you, maybe some one here can help. ]]> http://www.dslreports.com/forum/remark,18892803 Fri, 17 Aug 2007 08:54:07 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18889144 bigroot :
said by Rick37725 See Profile :

Bigroot

Do a google search on ping plotter (See post by Jerm as that is the program he is using per his screen shots). They have a free version and a std version that is a 30 day trial.

See if that helps.

Jerm: Well traffic shaping is bad for those using Charter if they give us second class service. I hope Charter does care and does something about it if that is the case. I can see your point though that it could be used for "GOOD" causes.
I tried ping plotter and it says 100% packet loss. Ive also turned off my firewall. I get the same results on my laptop and desktop.]]> http://www.dslreports.com/forum/remark,18889144 Thu, 16 Aug 2007 18:13:42 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18889057 Pitchy : I have my fingers crossed that they work on this tonight as Tony mentioned in his email to me.

I'm holding back on calling Embarq... but DSL looks awful good right now (never thought I would say that)]]> http://www.dslreports.com/forum/remark,18889057 Thu, 16 Aug 2007 18:00:22 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18889043 Rick37725 : Bigroot

Do a google search on ping plotter (See post by Jerm as that is the program he is using per his screen shots). They have a free version and a std version that is a 30 day trial.

See if that helps.

Jerm: Well traffic shaping is bad for those using Charter if they give us second class service. I hope Charter does care and does something about it if that is the case. I can see your point though that it could be used for "GOOD" causes. ]]> http://www.dslreports.com/forum/remark,18889043 Thu, 16 Aug 2007 17:58:21 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18888303 volntn : Wolf said he wasnt gonna post again till Friday or when the trouble ticket get's approved for them to proceed with the work.]]> http://www.dslreports.com/forum/remark,18888303 Thu, 16 Aug 2007 16:10:34 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18887452 Jerm : Rick -

Actually no Net Neutrality at this point is only a concept, and is not bound by any law. Would Charter get upset? Who knows, I don't think so they seem to not really care that much as long as you pay the bill!

Traffic shaping isn't automatically bad. In fact it can be very useful to give "everyone an equal slice of the pie" when bandwidth fills up. Unfortunatly it can also be used to discriminate and determine "who gets cuts to the front of the line". Right now for some strange reason Speakeasy seems to get that privilege.]]> http://www.dslreports.com/forum/remark,18887452 Thu, 16 Aug 2007 14:17:22 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18887333 Rick37725 : Jerm

1. It would "seem" Charter would be just as upset as we are if what you suspect is true?

2. This shaping "IF TRUE" is not legal right??

3. This is very interesting and wonder how the fix Mr. Wolf mentioned (ticket in per posts on this thread) which should be done Friday night...and what effect this fix will have. (I had high hopes and now I have to wonder).

4. Mr. Wolf..can you please give us your thoughts on this?]]> http://www.dslreports.com/forum/remark,18887333 Thu, 16 Aug 2007 14:00:46 EDT Alright everyone - need your help here :) http://www.dslreports.com/forum/remark,18886683 Jerm : I think this situation is bigger than any of us realize.

I looked back through this forum at all latency problem posts in regards to AT&T and Charter and noticed "this" kind of latency pattern happening over and over again.

Now charter_hsd provided another piece of the puzzle in this post:
»[HSI] AT&T problems

AT&T appears to be using new routers from Avici which are intended to (more or less), traffic shape, according to their website: »www.avici.com/products/

For example just take the first sentence:
"Today's IP networks are required to deliver more than simply best-effort traffic"

-----------------------------------------------------

My theory thus far:
AT&T is shaping the traffic they get from Charter with these new Avici routers. All our regular (ie consumer grade) traffic during peak times is being given low priority, but some destinations/routes are specifically prioritized (ie Speakeasy, yahoo in some cases).

How can we prove this? Well if your nightly pings are shooting up, ping Speakeasy and show us what you find in relation to your "normal" traffic.]]> http://www.dslreports.com/forum/remark,18886683 Thu, 16 Aug 2007 12:23:59 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18886621 morvix : Also just to note with the charter 10/1 maybe like 1 outta 20 times will it ever pop over 9mb a sec from any of the dslreports speed tests, the speakeasy.net/speedtest atlanta test site constantly is over 10 megs =) Maybe I should buy a speakeasy dual t1 and just provide internet service to you other three ppl suffering with charter in kingsport area =P]]> http://www.dslreports.com/forum/remark,18886621 Thu, 16 Aug 2007 12:16:14 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18885272 MXPika :
said by bigroot See Profile :

I have tried to run tracert but it always times out. Ping works fine. I think its my modem(Motorola SBG900).
bigroot, are you blocking anything with your router or firewall?]]> http://www.dslreports.com/forum/remark,18885272 Thu, 16 Aug 2007 08:14:31 EDT Re: Some kind of conspiracy? http://www.dslreports.com/forum/remark,18885268 MXPika : Ya know, I saw that same thing the other night. Four other speed tests showed the problem while speakeasy acted as if I was in high speed heaven.

Kinda makes you wonder about the whole NET NEUTRALITY issue.]]> http://www.dslreports.com/forum/remark,18885268 Thu, 16 Aug 2007 08:13:47 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18884673 Rick37725 : That is interesting Jerm. Can some one else like Mr. Wolf please reply to Jerm's post??]]> http://www.dslreports.com/forum/remark,18884673 Thu, 16 Aug 2007 02:20:04 EDT Some kind of conspiracy? http://www.dslreports.com/forum/remark,18883938 Jerm : Hi everyone - you know its kind of funny you guys are seeing the exact same problem I am having (and the entire Charter NW) where pings go >200ms nightly - well I had noticed if I did a tracert or ping to Speakeasy then I would still get great performance - even while getting mass packetloss and horrid pings to everything else!

Now I see you in Tennessee are reporting the same thing - pings to Speakeasy are fine even during peak times?!!!

It looks to me like we're getting some kind of traffic shaping or prioritization going on - the Speakeasy traffic seems to go over the same routes for me but mysteriously "speeds back up" once off AT&T!

It seems to me Charter's traffic on the AT&T network is being de-prioritized and this addtional latency and packetloss is being artifically induced, while the traffic to Speakeasy is prioritized and allowed to pass freely! A horrible violation of the net neutrality concept? I think the proof is below:

(note Speakeasy speed test: 8.5mbit down, 965kbps up, speed test anywhere else ~1.5mbit down, 300-700kbps up)

[att=1]

[Mod Note: Image size reduced to prevent margin blowout. skj]
Click for full size
]]> http://www.dslreports.com/forum/remark,18883938 Wed, 15 Aug 2007 23:36:55 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18883322 bigroot : I have tried to run tracert but it always times out. Ping works fine. I think its my modem(Motorola SBG900).]]> http://www.dslreports.com/forum/remark,18883322 Wed, 15 Aug 2007 22:15:36 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18880574 volntn : Off topic, But

I also play bf2 and 2142. Stop by our clan forums sometime and maybe we can get a game in. www.19sd.com , My gaming name is Oxide9mm in 2142. Oxide on the forums.

Hopefully in a few days you guy's ping issue will be fixed.As a gamer i know the stress when you cant get a good ping.]]> http://www.dslreports.com/forum/remark,18880574 Wed, 15 Aug 2007 15:47:54 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18879261 morvix : Lol the agent thing all you gotta do is say agent over and over and it gets you to one. I delt with her before trying to say customer service or agent =) Also hitting 0 works I think too lol. I was horrible last night, well at least it is only hurting me when I wanna do something fun like online gaming =) While I am working at least it is not flooded, most likely cause all the kids are in school =P Also maybe use what I use speakeasy.net/speedtest and the atlanta location as it is super fast for me and pretty accurate, that is where the speed stuff is pasted from. Wait till you see it at 1mb during 9pm times will make you cringe lol.

At 12:33PM on Aug 15

Last Result: (Speakeasy.net/speedtest use the Atlanta location)
Download Speed: 10219 kbps (1277.4 KB/sec transfer rate)
Upload Speed: 981 kbps (122.6 KB/sec transfer rate)

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 6 ms 7 ms 10.164.0.1
3 8 ms 7 ms 16 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.
109.225]
4 11 ms 8 ms 7 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
5 12 ms 13 ms 23 ms 12.86.91.73
6 40 ms 41 ms 38 ms tbr1.attga.ip.att.net [12.122.96.22]
7 56 ms 37 ms 37 ms 12.122.17.1
8 38 ms 37 ms 38 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 38 ms 39 ms 41 ms cr2.n54ny.ip.att.net [12.122.3.37]
10 39 ms 40 ms 39 ms 12.122.16.206
11 39 ms 37 ms 37 ms gar1.nwrnj.ip.att.net [12.123.0.157]
12 39 ms 37 ms 39 ms att-gige.esd1.nwr.nac.net [12.119.140.26]
13 47 ms 39 ms 39 ms 3.ge-3-0-0.gbr2.nwr.nac.net [209.123.11.189]
14 39 ms 39 ms 39 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
15 38 ms * 53 ms www.dslreports.com [209.123.109.175]

Trace complete.]]> http://www.dslreports.com/forum/remark,18879261 Wed, 15 Aug 2007 12:36:20 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18879111 volntn : "Welcome to the Charter automated system, I am as smart as an agent. Do you have a silver looking box?"

That thing is what pisses me off to high heaven.]]> http://www.dslreports.com/forum/remark,18879111 Wed, 15 Aug 2007 12:11:36 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18878913 MXPika : What makes this funny and frustrating at the same time was the other night when I called Charter on my VoIP phone to complain about speed, I lost internet for about 5 minutes which automatically disconnected my call. I have a stress ball I squeeze and throw every single time I have to call them.]]> http://www.dslreports.com/forum/remark,18878913 Wed, 15 Aug 2007 11:38:27 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18878865 MXPika : What would rule is if they just periodically relocate equipment to solve a problem in once place, only to cause a problem in another :p

When Kingsport gets fixed, then some place in Idaho will have our problem until equipment gets shifted again.]]> http://www.dslreports.com/forum/remark,18878865 Wed, 15 Aug 2007 11:31:58 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18878405 volntn : On a selfish note for myself. I hope they dont move anything over onto the Cleveland Pipe to make it better for tri-cities. We had similiar issues awhile back.]]> http://www.dslreports.com/forum/remark,18878405 Wed, 15 Aug 2007 10:24:02 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18876891 Rick37725 : Bigroot--if you do a tracert and your log says it goes throug kingsport, my guess is it will do you good also.

I know very little about these things though. I just base it on every tracert here, they all go bad at and after the kingsport hop.]]> http://www.dslreports.com/forum/remark,18876891 Wed, 15 Aug 2007 00:34:45 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18876875 Rick37725 : If they are moving stuff over getting ready to fix the problem, perhaps this is to be expected as far as getting worse in the next few days. It will be well worth it if when they are finished we have a nice ping/download/upload rate.

I am glad that Charter knows they have a problem, and we have Mr. Wolf and Tony interested in the problem.

Man, getting management interested and even getting a ticket seems like a battle won.

Things can only get better right!!]]> http://www.dslreports.com/forum/remark,18876875 Wed, 15 Aug 2007 00:31:00 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18876189 Pitchy : friggin 350-400ms pings in 2142. every server red. worse night yet!]]> http://www.dslreports.com/forum/remark,18876189 Tue, 14 Aug 2007 22:35:27 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18876030 bigroot : Hey ISDNWolf, will this help us out down here in Maryville?
Thanks for looking into this for us!]]> http://www.dslreports.com/forum/remark,18876030 Tue, 14 Aug 2007 22:17:00 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18875048 Pitchy : Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 9 ms 8 ms 10.164.0.1
3 7 ms 10 ms 12 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 209 ms 218 ms 210 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 242 ms 240 ms 233 ms 12.86.91.73
6 257 ms 259 ms 254 ms tbr1.attga.ip.att.net [12.122.96.22]
7 252 ms 253 ms 257 ms ggr2.attga.ip.att.net [12.123.20.201]
8 264 ms 262 ms 258 ms 192.205.33.90
9 271 ms 262 ms 273 ms atl-core-01.inet.qwest.net [205.171.21.105]
10 281 ms 278 ms 282 ms cer-core-01.inet.qwest.net [67.14.8.14]
11 287 ms 291 ms 286 ms chx-edge-01.inet.qwest.net [205.171.139.162]
12 280 ms 288 ms 290 ms 63.144.64.134
13 300 ms 284 ms 282 ms 216.239.48.154
14 298 ms 282 ms 311 ms 72.14.232.53
15 300 ms 291 ms 295 ms 72.14.232.74
16 297 ms 294 ms 278 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

OUCH this is hurting tonight... ]]> http://www.dslreports.com/forum/remark,18875048 Tue, 14 Aug 2007 19:54:35 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18874461 Pitchy : You're welcome... never would have known who to try and contact if it wasn't for that problem way back in 2006 and Tony called me.

Kinda upset that I have 200+ ping this early in the day... that's sort of new!]]> http://www.dslreports.com/forum/remark,18874461 Tue, 14 Aug 2007 18:41:29 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18874342 Rick37725 : Thanks Pitch for your efforts. Please pass along thanks to Tony if you are in contact with him again.

Between Mr. Wolf and Tony (and a ticket in for repair), maybe we can all look forward to better times on the net.]]> http://www.dslreports.com/forum/remark,18874342 Tue, 14 Aug 2007 18:28:04 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18874180 Pitchy : Dear lord in heaven... 6pm now feels like 9:30pm. 275ms ping on my game server. This normally doesn't start for another few hours. Too damn early today! ]]> http://www.dslreports.com/forum/remark,18874180 Tue, 14 Aug 2007 18:08:21 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18874111 morvix : Oh and dont forget to update your Realtec NIC card, when the version they gave me randomly gave me stop errors because the thing does not work with vista. Lucky I figured it out or I would have held them for the time it took for me to restore my system =) Now is the time to vent at all their stupid comments to me about having viruses and such.]]> http://www.dslreports.com/forum/remark,18874111 Tue, 14 Aug 2007 17:59:04 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873954 Pitchy : ba-ba-ba-but let's unplug your router, reboot your computer, turn your modem off for 3 minutes, run a spyware / adware scan, make sure you don't have any viruses and then let's try a QCR... :D

UM NO!!! let's do a trace route and try to figure out why we bottleneck at the 4th hop... hehe!

At least we are making progress now. ]]> http://www.dslreports.com/forum/remark,18873954 Tue, 14 Aug 2007 17:34:51 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873900 morvix : Well amazing what like 3 people from the area can accomplish when we actually know what we are talking about, great news to all! ]]> http://www.dslreports.com/forum/remark,18873900 Tue, 14 Aug 2007 17:28:38 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873875 Pitchy : Also forgot to mention that in my first two emails, I did link Tony to this forum/topic so he could see that it wasn't a problem all in my head.]]> http://www.dslreports.com/forum/remark,18873875 Tue, 14 Aug 2007 17:24:22 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873864 Pitchy : What can I say that has not already been covered by ISDNwolf...

From Tony:
"I spoke with our engineer this morning and it appears that the problem is a capacity issue on the backbone between two of our L3 switches. As you are probably aware, we turned up additional bandwidth to the internet recently and we are unable to take advantage of this because of the choke-point before our border connection. There has been a ticket entered to upgrade this capacity for Thursday night / Friday morning. I’ll keep you updated when I learn more."

then a follow up...

"Sorry that you have not gotten a good answer to this point. I am not 100% sure when the problem was identified. Feel free to let the gang on the board know that the problem has been identified and is tentatively scheduled to be fixed Thursday night. I’ll let you know if anything delays the fix."

So I have officially come to the conclusion that calling the 888 number for Charter is completely and utterly USELESS! It took a bunch of us posting on here and got Wolfie's attention and me emailing the guy over the Kingsport office to get something done.

Charter tech support is like conversing with unflavored popcorn... add butter and cheese salt and I think the popcorn might have had a one up on the phone techs.]]> http://www.dslreports.com/forum/remark,18873864 Tue, 14 Aug 2007 17:23:11 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873831 Rick37725 : Thank You Mr. Wolf!!!]]> http://www.dslreports.com/forum/remark,18873831 Tue, 14 Aug 2007 17:19:28 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873602 HighLonesome : Thanks Wolf
Lets all pray it gets worked out by Friday. I guess 4:00PM EST is now Peak Time, because my pings have jumped 150ms
Oh well]]> http://www.dslreports.com/forum/remark,18873602 Tue, 14 Aug 2007 16:51:21 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873437 morvix : Thanks for the help ISDN, at least charter is not saying it is the users fault or my computer is infected with a virus and that is good to hear. Hopefully you guys can increase that pipe and get it back to awesome service. ]]> http://www.dslreports.com/forum/remark,18873437 Tue, 14 Aug 2007 16:25:17 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873311 IsdnWolf : Ok..

We are going to make changes Friday morning. We are awaiting approval of our ticket for this. Usually we try not to make any changes prior to a weekend, but we think this is important enough to push it though. There is the possibility we are asked to hold this off till next week though.

Before anyone complains loudly, this router handles over 100,000 cable modems. So, any changes we make has to be planned and vetted out. We do not want to have an issue where we drop all service for an extended period of time.

Will update more as the time approached.]]> http://www.dslreports.com/forum/remark,18873311 Tue, 14 Aug 2007 16:05:58 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18873204 Rick37725 : Thanks ISDNWolf--please keep us informed here as of ETA when you find out. Glad you guys know what the problem is.

Pitch--When you talk to the Charter Rep, since he is the man, maybe they can have his crew help out with what ever is needed (we can only hope).]]> http://www.dslreports.com/forum/remark,18873204 Tue, 14 Aug 2007 15:50:15 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18872536 IsdnWolf : Ok..

Had a talk with all the engineer's this morning. We see the problem.

In a nutshell, we have several interfaces that go to our new OC-48 with ATT. One of the interfaces is maxed out. The other is not.

We are working on a solution to load balance this out a bit.

No ETA at this time.]]> http://www.dslreports.com/forum/remark,18872536 Tue, 14 Aug 2007 14:24:53 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18871765 morvix : Pitch,

Since you had contact with him already might make more sense to put some of these replies in there. I listed the times on page 3 of the tracerts through the same hops as you, and then again at 1:50am when everything was normal. Right now during my working time I am fine at 9mb down 1mb up, but come around 9ish and my connection goes to crap pings 2mb down. We need a bigger pipe! ]]> http://www.dslreports.com/forum/remark,18871765 Tue, 14 Aug 2007 12:47:07 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18868806 Rick37725 : Pitch

Please point him to this forum. I hope he can get some one to take a look see.

As far as Charter getting information to each other, it is pretty hard to believe they are not aware of the problem?

My post above on tracert yahoo.com is with in a couple minutes of the tracert. ]]> http://www.dslreports.com/forum/remark,18868806 Mon, 13 Aug 2007 23:02:37 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18868390 Pitchy : 10pm and here's what I am getting

Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 10.164.0.1
3 9 ms 9 ms 8 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 164 ms 156 ms 160 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 161 ms 159 ms 168 ms 12.86.91.73
6 176 ms 173 ms 164 ms tbr1.attga.ip.att.net [12.122.96.18]
7 152 ms 159 ms 159 ms ggr2.attga.ip.att.net [12.123.20.201]
8 163 ms 169 ms 164 ms 192.205.33.90
9 164 ms 168 ms 179 ms atl-core-02.inet.qwest.net [205.171.21.101]
10 195 ms 212 ms 200 ms jfk-core-02.inet.qwest.net [67.14.5.10]
11 198 ms 193 ms 187 ms jfk-edge-20.inet.qwest.net [205.171.230.17]
12 204 ms 210 ms 200 ms 205.171.37.10
13 203 ms 195 ms 189 ms 72.14.233.115
14 202 ms 199 ms 194 ms 66.249.94.94
15 199 ms 213 ms 202 ms 72.14.236.134
16 204 ms 206 ms 212 ms eh-in-f99.google.com [72.14.207.99]

Trace complete.]]> http://www.dslreports.com/forum/remark,18868390 Mon, 13 Aug 2007 21:59:25 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18868323 Pitchy : I'm actually surprised at how quick Tony replied. There's a confidentially notice attached to his email so I will take that as a sign not to copy/paste his reply...

But I will say this, he asked for date/times of the trace routes that show the problem. He also asked if I knew other's with this problem (yeah duh!) hehe!

He is going to look into it and hopefully get the ball rolling. It's almost as if he was not aware there was a problem. Got to love how Charter communicates with each other eh? After all the calls we have made, it's like that never filters down to the local office.

I don't want to give out Tony's email address, but googling his name, it was easy to find... as it's listed on the Tennessee Cable Telecommunications Association board members page. If you wish to email Tony your results for tracert date/time, then Google is your friend :)]]> http://www.dslreports.com/forum/remark,18868323 Mon, 13 Aug 2007 21:46:47 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18868239 Rick37725 : Pitch--I hope Tony Falin will do something??

What ever happed to ISDN WOLF, it seemed as if he was going to get the word out, but no posts from him and no improvement either??

This stinks!!!]]> http://www.dslreports.com/forum/remark,18868239 Mon, 13 Aug 2007 21:34:27 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18868172 Rick37725 : Same crap tonight at 9PM here in Dandridge Tennessee

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 21 ms 10 ms 11 ms 10.165.0.1
3 10 ms 10 ms 12 ms 71-80-70-1.dhcp.kgpt.tn.charter.com [71.80.70.1]

4 180 ms 187 ms 175 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
5 176 ms 198 ms 209 ms 12.86.91.73
6 208 ms 204 ms 206 ms tbr2.attga.ip.att.net [12.122.96.82]
7 222 ms 212 ms 214 ms 12.122.17.73
8 215 ms 224 ms 206 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 215 ms 208 ms 218 ms 12.122.16.30
10 209 ms 211 ms 222 ms 12.122.113.17
11 194 ms 215 ms 212 ms 12.86.111.22
12 227 ms 217 ms 212 ms ge-3-1-0-p160.msr1.re1.yahoo.com [216.115.108.65
]
13 210 ms 210 ms 211 ms gi1-23.bas-a1.re3.yahoo.com [68.142.238.67]
14 200 ms 215 ms 222 ms f1.www.vip.re3.yahoo.com [69.147.114.210]

Trace complete.]]> http://www.dslreports.com/forum/remark,18868172 Mon, 13 Aug 2007 21:24:41 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18867697 Pitchy : After Charter promised me someone from Kingsport would call within 48 hours and no call yet, I have emailed Tony Falin :D who I have spoken with in the past. Tony if I remember correctly is over the Kingsport office.

Hopefully this will get the ball rolling on fixing this as it's completely worn out it's welcome.]]> http://www.dslreports.com/forum/remark,18867697 Mon, 13 Aug 2007 20:23:10 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18867237 Rick37725 : Watch out on those Charter credits/bill. They never seem to get that correct either.]]> http://www.dslreports.com/forum/remark,18867237 Mon, 13 Aug 2007 19:15:14 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18866613 anon : still having problems at night. complained to the point where charter finally gave me credit for one month of internet. might end up with 2 or 3 more free months out of this]]> http://www.dslreports.com/forum/remark,18866613 Mon, 13 Aug 2007 17:42:34 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18862582 morvix : This happens all the time when it gets off prime time, remember I was at maybe 4mb max pulling 2mb most times, look at it now at 1:50am

Download Speed: 10027 kbps (1220.9 KB/sec transfer rate)
Upload Speed: 986 kbps (123.3 KB/sec transfer rate)

and my tracert is also normal again.. hmm it cant just be in our head. I think we are getting hit hard with baudwidth issues in my opinion.

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 6 ms 8 ms 10.164.0.1
3 18 ms 11 ms 7 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.
109.225]
4 8 ms 7 ms 9 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
5 14 ms 13 ms 23 ms 12.86.91.73
6 40 ms 38 ms 43 ms tbr1.attga.ip.att.net [12.122.96.22]
7 39 ms 38 ms 39 ms 12.122.17.1
8 39 ms 37 ms 39 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 38 ms 37 ms 37 ms cr2.n54ny.ip.att.net [12.122.3.37]
10 39 ms 40 ms 38 ms 12.122.16.206
11 37 ms 47 ms 39 ms gar1.nwrnj.ip.att.net [12.123.0.157]
12 39 ms 38 ms 38 ms att-gige.esd1.nwr.nac.net [12.119.140.26]
13 37 ms 41 ms 47 ms 3.ge-3-0-0.gbr2.nwr.nac.net [209.123.11.189]
14 39 ms 39 ms 39 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
15 47 ms 39 ms 37 ms www.dslreports.com [209.123.109.175]

Trace complete.]]> http://www.dslreports.com/forum/remark,18862582 Mon, 13 Aug 2007 01:52:17 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18862297 Rick37725 : I do not know if they fixed something or if it is because it is non-prime time and things are looking good becuase it is late??

Will know soon enough]]> http://www.dslreports.com/forum/remark,18862297 Mon, 13 Aug 2007 00:15:14 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18862282 Rick37725 : Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 9 ms 8 ms 10.165.0.1
3 27 ms 21 ms 10 ms 71-80-70-1.dhcp.kgpt.tn.charter.com [71.80.70.1]

4 9 ms 9 ms 10 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
5 15 ms 17 ms 26 ms 12.86.91.73
6 45 ms 37 ms 36 ms tbr2.attga.ip.att.net [12.122.96.82]
7 37 ms 42 ms 41 ms 12.122.17.73
8 37 ms 44 ms 43 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 37 ms 68 ms 37 ms 12.122.16.30
10 45 ms 35 ms 36 ms 12.122.113.17
11 36 ms 35 ms 38 ms 12.86.111.22
12 37 ms 37 ms 60 ms ge-2-1-0-p160.msr1.re1.yahoo.com [216.115.108.25
]
13 40 ms 46 ms 37 ms gi1-22.bas-a2.re3.yahoo.com [66.196.112.27]
14 38 ms 39 ms 37 ms f1.www.vip.re3.yahoo.com [69.147.114.210]

Trace complete.]]> http://www.dslreports.com/forum/remark,18862282 Mon, 13 Aug 2007 00:12:24 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18862217 Rick37725 : IsdnWolf?? Any Status???]]> http://www.dslreports.com/forum/remark,18862217 Sun, 12 Aug 2007 23:58:43 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18861999 morvix : Yeah quake wars should be good, I am getting old heh I remember the days of lpbs and stuff on the original quake and when multiplayer fps hit big with quake 2 heh. Yeah I didn't get 2142 I am not big on futuristic stuff, I am waiting for World in Conflict, Assassin's Creed (Xbox360), and Age of Conan. Yeah maybe kingsport is not that big of a market to worry about, cause yeah I call a lot and have been complaining of not getting my true 10mbit speeds since I got it 3 months, so they they got 3 months of notes of me complaining lol. Oh well if we inflate this thread enough more people will come forward and keep it alive. Maybe we should make a petition and deliver it to their kingsport jack white office, oh wait that tech center ran outta money =P]]> http://www.dslreports.com/forum/remark,18861999 Sun, 12 Aug 2007 23:14:01 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18861958 Pitchy : Haven't played much BF2 lately, been sticking with BF2142. Looking forward to Quake Wars: Enemy Territory for a change of pace.

Need to load up BF2 to check out Highway Tampa. To bad BF2 doesn't have the buddy list feature that 2142 has... or I would add you.

10 times difference in that hand off between 'dhcp' and 'static'

As much as I have called about this over the past 4 weeks, you would think word would have trickled down to the Kingsport office and they would do something. Oddly enough, my girlfriend doesn't have this problem in JC... just seems isolated to Kingsport.]]> http://www.dslreports.com/forum/remark,18861958 Sun, 12 Aug 2007 23:03:30 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18861863 morvix : Hey pitchy,

Yeah man, holy high pings batman! This is from downtown kingsport location just a sec ago:

Tracing route to dlsreports.com [72.51.27.51]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 10.164.0.1
3 8 ms 8 ms 16 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.
109.225]
4 81 ms 85 ms 93 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
5 102 ms 112 ms 95 ms 12.86.91.73
6 157 ms 159 ms 162 ms tbr1.attga.ip.att.net [12.122.96.22]
7 160 ms 146 ms 146 ms tbr2.dtrmi.ip.att.net [12.122.10.197]
8 139 ms 136 ms 135 ms tbr2.cgcil.ip.att.net [12.122.10.134]
9 136 ms 142 ms 150 ms tbr2.st6wa.ip.att.net [12.122.10.62]
10 143 ms 137 ms 136 ms 12.127.6.117
11 * * * Request timed out.
12 139 ms 154 ms 161 ms oc48-po6-0.van-hc21e-dis-1.peer1.net [216.187.88
.213]
13 140 ms 131 ms 132 ms p1-ha-hf-cluster.medialogik.com [72.51.27.51]

Trace complete.

I work a normal job but I pretty much work out of my own office and I do systems integration,I think I said that, so I am pretty much 16 or so years repairing and troubleshooting pcs and network, hardware, and software. I know it is not my problem at this point, and the tech that told me "it is nice talking to someone that knows more than I do" or the one that said "you have three established tcp and two udp ports listening this indicates a virus or spyware." makes me lose faith in charter, they used to have decent techs back in the one-way cable days when they were Intermedia here.

I feel your pain I wanted to play a little Battlefield 2 myself.]]> http://www.dslreports.com/forum/remark,18861863 Sun, 12 Aug 2007 22:43:13 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18861847 Pitchy : I think the majority of their tech support are just screen readers and have no idea really how to trouble shoot.

It's sad that 10:30pm on a Sunday night and the best ping I can get on a 2142 server is 160. My clan server is in San Jose so I am used to 60-80 on it, but tonight it was 250-400 and I had to disable the ping kick just to stay in the server. with 200+ ping the only thing I can do is play commander and admin the server.

Now if I didn't have to work a normal job for a living, I could stay up to 1 and 2am and have great speed... or I could stay at home during 8am-5pm and I would imagine I would get some decent speed then as well.

Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 18 ms 11 ms 10 ms 10.164.0.1
3 8 ms 10 ms 13 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 136 ms 141 ms 136 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 144 ms 144 ms 135 ms 12.86.91.73
6 146 ms 147 ms 148 ms tbr1.attga.ip.att.net [12.122.96.22]
7 140 ms 140 ms 139 ms ggr2.attga.ip.att.net [12.123.20.201]
8 158 ms 146 ms 149 ms 192.205.33.90
9 154 ms 158 ms 157 ms atl-core-01.inet.qwest.net [205.171.21.105]
10 179 ms 168 ms 168 ms cer-core-01.inet.qwest.net [67.14.8.14]
11 162 ms 178 ms 176 ms chx-edge-01.inet.qwest.net [205.171.139.162]
12 177 ms 175 ms 170 ms 63.144.64.134
13 188 ms 174 ms 179 ms 216.239.48.154
14 175 ms 178 ms 178 ms 72.14.232.57
15 175 ms 174 ms 189 ms 64.233.175.42
16 189 ms 183 ms 181 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

Bottlenecking at the same damn spot. This really irks the hell out of me that it's been going on this long and not been fixed. As I said, I really hoped the OC-48 would put an end to it, but this apparently is a different problem entirely.]]> http://www.dslreports.com/forum/remark,18861847 Sun, 12 Aug 2007 22:39:12 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18861822 morvix : sigh, I unhooked the new 100 dollar netgear just to make sure..

Last Result:
Download Speed: 4433 kbps (554.1 KB/sec transfer rate)
Upload Speed: 499 kbps (62.4 KB/sec transfer rate)

Straight through the modem from kingsport to atlanta at 10:30 =( Earlier it was 2mb a sec, very odd I never not hit 999k upload speed, I am on 10/1.... Can we get some confirmation of baudwidth issues being worked on ISDN?]]> http://www.dslreports.com/forum/remark,18861822 Sun, 12 Aug 2007 22:33:37 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18861777 morvix : I pay em 270 a month for two cable boxes, and two seperate cable modem lines, plus phone you would figure they would help out considering how much I dump on them a month. But nooooo first my computer has a virus, then I find out it happens on the 24 ip and they offer to sell me a business pack to keep me on the 71.xx ip subnet, what great customer service on that part =) I normally have to take 30 min on the phone to explain it is not my pc, my router is not hooked up, it's not my network card, etc.. it's a big hassle now =) It is 10:30pm now and I am up to 3mb a sec! woot! ]]> http://www.dslreports.com/forum/remark,18861777 Sun, 12 Aug 2007 22:26:36 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18861685 bigroot : I agree. I would give anything to have the option to choose another ISP like Comcast. I wish the money I give Charter every month would suffer from latency when they go to spend it. Very frustrating....]]> http://www.dslreports.com/forum/remark,18861685 Sun, 12 Aug 2007 22:09:11 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18861104 Rick37725 : Pitchy

It is obvious it is on charters end. The question I would like some one to answer is if charter in East Tennessee knows about it and what they plan to do about it? IN OTHER WORDS, HAS ANY ONE POINTED THIS THREAD OUT TO CHARTER MANAGEMENT??? IF SO WHAT WAS THE RESPONSE??

I could call tech support--go through the drill--but as we all know--it would do little good as it is on Charters end, and nothing they can do at my end.

Something is terribly wrong as one post IsdnWolf said they were only at 50% peak time??? We should all have a great connection, ping time, and down and up speed if peak is running at 50%??

I do not know about you guys but this seemed to start about the same time Charter came out with VOIP phone service in our area (about two months ago). I should know as I signed up for it here in Dandridge. People we talk to on the phone say we have background noise 50% of the time also--so the only charter service that is working right for me is the TV cable service.

Various tech support calls and a visit here by two Charter techs seemed to think every thing was OK? If any thing---they should have known about the ongoing problems in this area and some idea of a fix?
I am sure many who do not know about this site are wondering what in the world is going on and if they do call Charter--they are going to tell them the same thing they told me--which is all the signals are ok and every thing is looking good--maybe replace a modem or something to make the customer think they are doing something.

Or, more then likely, if a customer owns the modem or is running a router, they will blame the problem on that.

Like another said--too bad their is not another option. Competition is what is needed. The only other choice I have is dial-up :(]]> http://www.dslreports.com/forum/remark,18861104 Sun, 12 Aug 2007 20:27:05 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18860111 Pitchy : This place helps me keep my sanity :) Hate seeing people suffering the same thing, but at least it points that it's not on my end.]]> http://www.dslreports.com/forum/remark,18860111 Sun, 12 Aug 2007 17:35:43 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18859681 morvix : Charter has gotten really bad, like now 4pm in Kingsport sunday evening and I am getting 2mb down from speakeasy when I should be pulling 10 or so like during the week when I check it, horrible! My pings seem to be sorta ok though.

Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 11 ms 12 ms 11 ms 10.164.0.1
3 20 ms 11 ms 16 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.
109.225]
4 17 ms 17 ms 15 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
5 25 ms 28 ms 22 ms 12.86.91.73
6 52 ms 42 ms 41 ms tbr2.attga.ip.att.net [12.122.96.78]
7 44 ms 52 ms 44 ms 12.122.17.73
8 46 ms 47 ms 43 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 43 ms 45 ms 42 ms 12.122.16.110
10 43 ms 36 ms 36 ms 12.122.113.81
11 38 ms 38 ms 38 ms 12.86.111.22
12 56 ms 69 ms 57 ms ge-1-0-0-p130.msr2.dcn.yahoo.com [216.115.108.53
]
13 41 ms 44 ms 41 ms ge5-2.bas1-m.dcn.yahoo.com [216.109.120.151]
14 38 ms 36 ms 37 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.]]> http://www.dslreports.com/forum/remark,18859681 Sun, 12 Aug 2007 16:23:34 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18857913 Rick37725 : ArkiMage---that post looks to put a finger right on the problem!!

So is there going to be a solution to this problem any time soon??

Any one have any status (ISDNWOLF??). ]]> http://www.dslreports.com/forum/remark,18857913 Sun, 12 Aug 2007 10:25:01 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18857715 ArkiMage : Here's a quick every-ten-minutes ping to the 24.158.96.226 address to illustrate precisely when "prime time" begins and and then levels off. During the rest of the 24-hr period latency appears to be very low as well.

08:06:08 PM - 12.472
08:16:12 PM - 9.846
08:26:16 PM - 9.440
08:36:21 PM - 9.040
08:46:25 PM - 13.053
08:56:29 PM - 10.595
09:06:33 PM - 10.339
09:16:37 PM - 14.022
09:26:41 PM - 54.416
09:36:45 PM - 65.075
09:46:49 PM - 95.115
09:56:53 PM - 117.139
10:06:59 PM - 92.591
10:17:03 PM - 79.945
10:27:08 PM - 49.745
10:37:12 PM - 114.923
10:47:16 PM - 73.065
10:57:21 PM - 78.340
11:07:25 PM - 104.731
11:17:29 PM - 88.753
11:27:33 PM - 77.458
11:37:37 PM - 51.903
11:47:41 PM - 10.292
11:57:45 PM - 12.917
12:07:50 AM - 11.292
12:17:54 AM - 8.395
12:27:58 AM - 10.264
12:38:02 AM - 8.887
12:48:06 AM - 10.146
12:58:10 AM - 10.939]]> http://www.dslreports.com/forum/remark,18857715 Sun, 12 Aug 2007 09:29:16 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18856832 Pitchy : Man... it's amazing what kind of speeds you get during non-peak. 1am and I am smoking :)

Tracing route to google.com [64.233.187.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 7 ms 10.164.0.1
3 8 ms 8 ms 9 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 8 ms 7 ms 8 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 15 ms 14 ms 13 ms 12.86.91.73
6 17 ms 15 ms 16 ms tbr1.attga.ip.att.net [12.122.96.22]
7 15 ms 15 ms 15 ms ggr2.attga.ip.att.net [12.122.81.97]
8 15 ms 13 ms 14 ms 192.205.33.90
9 16 ms 15 ms 18 ms atl-core-01.inet.qwest.net [205.171.21.105]
10 16 ms 15 ms 17 ms atl-edge-18.inet.qwest.net [205.171.21.162]
11 16 ms 15 ms 16 ms 63.144.1.6
12 17 ms 16 ms 18 ms 72.14.236.12
13 17 ms 17 ms 16 ms 72.14.236.15
14 17 ms 16 ms 19 ms 216.239.49.226
15 17 ms 16 ms 17 ms jc-in-f99.google.com [64.233.187.99]

Trace complete.

Incredible but true... think I going with Voltn that it looks like Kingsport is over sold AGAIN!]]> http://www.dslreports.com/forum/remark,18856832 Sun, 12 Aug 2007 01:22:13 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18856404 Rick37725 : Well the attachment worked, not sure why the past did not.

Glad I stumbled upon this forum/thread. I see I am not alone in my misery!! ]]> http://www.dslreports.com/forum/remark,18856404 Sat, 11 Aug 2007 23:24:05 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18856389 Rick37725 : Will try attachment and paste then:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Rick>tracert www.yahoo.com

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1
charter.txt 1,153 bytes
]]> http://www.dslreports.com/forum/remark,18856389 Sat, 11 Aug 2007 23:21:27 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18856372 Rick37725 : I live in Dandridge Tennessee. Last two months have been bad. Not only slow ping rates but modem likes to reboot.

Charter came out a week ago and said every thing is fine (right) but they said it must be the modem. They replaced the modem and still doing the same.

Any word (wolf) on when they will get to the bottom of this??

PS--I have never doen a QCR test--can some one fill me in?

Here is trace route to yahoo:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Rick>tracert www.yahoo.com

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 ]]> http://www.dslreports.com/forum/remark,18856372 Sat, 11 Aug 2007 23:17:52 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18856245 HighLonesome : This is really getting annoying
Every two years we have about 3 months to put up with the latency problems
I wish we had other options for cable providers!]]> http://www.dslreports.com/forum/remark,18856245 Sat, 11 Aug 2007 22:41:48 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18849383 Pitchy :
quote:
That's not a "dhcp server" and "static server". Those are simply components of the reverse DNS names for those addresses. I'd also say they're not keeping that info all that up-to-date, the IP I have right now resolves as:


Arki...

Yeap, know those aren't DHCP and Static servers per-se. But it was easier to refer to them based on those names than typing out the IP or the full RDNS name.

I hate to say that I am glad you see the 200ms issue, but it is a relief that you do. I was baffled as to why you had a great response time at 'static' and mine was vastly higher than yours. Now it makes a lot more sense.]]> http://www.dslreports.com/forum/remark,18849383 Fri, 10 Aug 2007 17:36:53 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18849366 Pitchy : The last one that hit me bad was Dec 05 - Mar 06. In 2002 I was lucky enough to be on Comcast ;)

NOW!!! This is what I am used to seeing right here:
Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 10.164.0.1
3 7 ms 9 ms 7 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 11 ms 9 ms 9 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 15 ms 24 ms 16 ms 12.86.91.73
6 16 ms 16 ms 17 ms tbr1.attga.ip.att.net [12.122.96.18]
7 15 ms 15 ms 15 ms ggr2.attga.ip.att.net [12.123.20.201]
8 16 ms 15 ms 16 ms 192.205.33.90
9 17 ms 21 ms 26 ms atl-core-02.inet.qwest.net [205.171.21.101]
10 33 ms 33 ms 32 ms jfk-core-02.inet.qwest.net [67.14.5.10]
11 42 ms 38 ms 40 ms jfk-edge-20.inet.qwest.net [205.171.230.17]
12 38 ms 37 ms 38 ms 205.171.37.10
13 42 ms 46 ms 44 ms 72.14.233.115
14 44 ms 46 ms 54 ms 66.249.94.92
15 47 ms 49 ms 46 ms 72.14.236.130
16 48 ms 52 ms 55 ms eh-in-f99.google.com [72.14.207.99]

Trace complete.

But around 8-9pm you can tack on 100-200 to the majority of those hops.

Thanks Wolfman for looking into it... been driving me nuts for over a month and I had such high hopes that the OC-48 would have taken care of that... but alas it continues on.]]> http://www.dslreports.com/forum/remark,18849366 Fri, 10 Aug 2007 17:33:38 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18847895 IsdnWolf : I am looking at it..

We are only at 50% capacity out to the Internet, but I see some other places where there is some congestion.

Let me see if there is a way to balance it out.]]> http://www.dslreports.com/forum/remark,18847895 Fri, 10 Aug 2007 13:58:42 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18847888 volntn : If this is only happening at night then you have been hit by the "oversold" bug. Nothing you can do but wait for them to add more bandwidth. 6-10pm is Internet prime time. If thats the only time its happening then they dont have enough bandwidth purchased. Hopefully it wont drag on for months like it did the last time. Around 2002/03]]> http://www.dslreports.com/forum/remark,18847888 Fri, 10 Aug 2007 13:57:32 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18844102 ArkiMage : I may have just tested it a bit early, I too see the 200ms+ times between those hops now.

That's not a "dhcp server" and "static server". Those are simply components of the reverse DNS names for those addresses. I'd also say they're not keeping that info all that up-to-date, the IP I have right now resolves as:

# host 24.159.42.xxx
xxx.42.159.24.in-addr.arpa domain name pointer 24-159-42-xxx.static.kgpt.tn.charter.com.

I don't have a static IP, power cycle the modem and I'll have a different one. Yet the IP I have right now has .static. in it's name. It would be nice if the *router* IPs they pipe traffic through had a reverse DNS name like oc48-att-atlanta.chartertn.net or something like that instead of a "cable modem" address, but they've probably got more important things to worry about...

So anyway, what's it look like the other way around, a trace from outside back towards my cable modem IP?

# traceroute 24.159.42.xxx
traceroute to 24.159.42.xxx (24.159.42.xxx), 30 hops max, 46 byte packets
1 router (216.184.67.xx) 0.573 ms 0.495 ms 0.489 ms
2 interconnect-86-153.bvunet.net (216.184.86.153) 0.375 ms 0.485 ms 0.536 ms
3 interconnect-86-33.bvunet.net (216.184.86.33) 2.152 ms 1.981 ms 2.019 ms
4 12.125.220.97 (12.125.220.97) 16.980 ms 17.248 ms 16.201 ms
5 tbr1.attga.ip.att.net (12.123.20.210) 21.054 ms 21.912 ms 21.897 ms
MPLS Label=31910 CoS=0 TTL=127 S=0
6 gar9.attga.ip.att.net (12.122.96.21) 20.609 ms 21.067 ms 20.920 ms
7 12.86.91.74 (12.86.91.74) 26.787 ms 27.337 ms 26.328 ms
8 24-158-96-225.static.kgpt.tn.charter.com (24.158.96.225) 127.577 ms 132.436 ms 136.268 ms
9 ts3srptritn.kgpt.tn.charter.com (24.158.109.226) 135.089 ms 129.852 ms 123.920 ms
10 * * *

It's hard to be certain not knowing more about their network topology but I'm going to guess this IP is the handoff point between Charter and AT&T. If so then they're still saturated, OC48 or not. Again though, it's hard to be certain peering in from the outside. Perhaps ISDNWOLF or others can give some insight to the network layout here.

Oh, and here's some info on the "DHCP server" on Charter's local network and a few other things... Gotten from serial port off the cable modem during acquisition.

Cable Modem IP Address = 10.164.5.xx
Cable Modem Subnet Mask = 255.255.192.0
Relay Agent IP Address = 10.164.0.1
TimeOffset = -18000
Time Server IP Address #1 = 68.114.38.197
Gateway IP Address #1 = 10.164.0.1
TFTP Server IP Address = 68.114.38.197
DHCP Server IP Address = 68.114.38.194
TFTP boot filename = {something}
IP address lease time = 604770 seconds
IP address lease time remaining = 604768 seconds
DHCP state => Address acquisition successful
Adding IP address to Cable port successful !
Adding IP address to Ethernet port successful !]]> http://www.dslreports.com/forum/remark,18844102 Thu, 09 Aug 2007 22:39:20 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18843900 Pitchy : Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 22 ms 9 ms 32 ms 10.164.0.1
3 9 ms 7 ms 10 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 172 ms 160 ms 155 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 172 ms 173 ms 175 ms 12.86.91.73
6 186 ms 190 ms 189 ms tbr2.attga.ip.att.net [12.122.96.78]
7 192 ms 174 ms 173 ms ggr2.attga.ip.att.net [12.123.20.205]
8 160 ms 158 ms 170 ms 192.205.33.90
9 161 ms 164 ms 162 ms atl-core-02.inet.qwest.net [205.171.21.101]
10 202 ms 185 ms 198 ms jfk-core-02.inet.qwest.net [67.14.5.10]
11 209 ms 190 ms 193 ms jfk-edge-20.inet.qwest.net [205.171.230.17]
12 199 ms 213 ms 205 ms 205.171.37.10
13 215 ms 224 ms 220 ms 72.14.233.113
14 207 ms 213 ms 210 ms 66.249.94.94
15 219 ms 217 ms 214 ms 72.14.236.134
16 197 ms 198 ms 193 ms eh-in-f99.google.com [72.14.207.99]

Trace complete.

Look at my 4th hop. If my first 3 hops are well within normal then somehow magically after 7pm the 4th hop skyrockets by 100ms or more, then how can that be on my end?

I hit my DHCP server in this tracert at 10ms and under... when it leaves the DHCP server to the STATIC server it goes from 10ms up to 172ms.

6pm or earlier I have great ping times to servers. Around 9pm is when it's the worst.

If this was limited to one PC then I would think of it as a specific problem... but I just booted up my laptop and hit 3 open unsecure WiFi networks in my apartment complex and a house behind me and what do you know... all 3 WiFi networks are showing the EXACT same scenario. So the problem is not isolated to me or my modem when I am seeing it on 4 different networks.

Tracerts on the 3 WiFi connections as well as my own all choke out at static.kgpt.tn.com.

However it is odd that your time is much much better at static.kgpt.tn.com than mine and my neighbors.]]> http://www.dslreports.com/forum/remark,18843900 Thu, 09 Aug 2007 22:02:47 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18843435 ArkiMage : If you are seeing >30ms latency to a host that is still within Charter's local network, then obviously that has nothing to do with their pipe to the internet. A local problem on your end, your node, something else with their local or fiber/coax network, or possibly you're saturating your bandwidth at the time of the test.

Anyway, compare/contrast Charter Cable vs Embarq DSL at 8:30PM

Charter:
# traceroute 216.109.112.135
traceroute to 216.109.112.135 (216.109.112.135), 30 hops max, 40 byte packets
1 10.164.0.1 (10.164.0.1) 9.984 ms 13.581 ms 17.123 ms
2 24-158-109-225.dhcp.kgpt.tn.charter.com (24.158.109.225) 12.125 ms 18.569 ms 19.876 ms
3 24-158-96-226.static.kgpt.tn.charter.com (24.158.96.226) 26.541 ms 27.898 ms 34.535 ms
4 12.86.91.73 (12.86.91.73) 40.582 ms 45.923 ms 50.199 ms
5 tbr2.attga.ip.att.net (12.122.96.78) 75.082 ms 79.444 ms 84.092 ms
6 12.122.17.97 (12.122.17.97) 88.207 ms 87.737 ms 91.279 ms
7 cr2.wswdc.ip.att.net (12.122.1.174) 96.081 ms 40.056 ms 43.373 ms
8 12.122.16.14 (12.122.16.14) 47.241 ms 51.542 ms 55.784 ms
9 gar8.wswdc.ip.att.net (12.122.113.21) 75.952 ms 77.254 ms 78.831 ms
10 12.86.111.22 (12.86.111.22) 50.291 ms 54.146 ms 58.791 ms
11 ge-1-0-0-p120.msr1.dcn.yahoo.com (216.115.108.49) 62.255 ms 66.288 ms ge-0-0-0-p120.msr1.dcn.yahoo.com (216.115.108.9) 69.675 ms
12 ge2-2.bas1-m.dcn.yahoo.com (216.109.120.142) 73.008 ms ge7-1.bas2-m.dcn.yahoo.com (216.109.120.207) 85.011 ms 43.993 ms
13 * * *

Embarq DSL:
# traceroute 216.109.112.136
traceroute to 216.109.112.136 (216.109.112.136), 30 hops max, 40 byte packets
1 router (192.168.100.1) 1.254 ms 2.285 ms 2.668 ms
2 tn-76-7-104-1.dhcp.embarqhsd.net (76.7.104.1) 12.250 ms * *
3 * * tn-76-5-159-237.sta.embarqhsd.net (76.5.159.237) 18.205 ms
4 sl-gw11-atl-6-0.sprintlink.net (144.223.131.9) 47.855 ms 31.892 ms 58.048 ms
5 sl-bb22-atl-5-0.sprintlink.net (144.232.12.85) 37.145 ms 60.835 ms 70.082 ms
6 sl-bb23-fw-13-0.sprintlink.net (144.232.8.67) 83.665 ms 37.203 ms 36.350 ms
7 * * *
8 tbr2.dlstx.ip.att.net (12.123.16.14) 66.928 ms 87.542 ms 69.879 ms
9 tbr1.sl9mo.ip.att.net (12.122.10.89) 94.646 ms 85.336 ms 96.943 ms
10 tbr1.wswdc.ip.att.net (12.122.10.29) 116.264 ms 104.004 ms 77.860 ms
11 gar8.wswdc.ip.att.net (12.122.113.21) 60.536 ms 72.368 ms 60.404 ms
12 12.86.111.22 (12.86.111.22) 65.686 ms 60.587 ms 66.487 ms
13 ge-1-0-0-p120.msr1.dcn.yahoo.com (216.115.108.49) 69.192 ms ge-0-0-0-p120.msr1.dcn.yahoo.com (216.115.108.9) 62.896 ms ge-0-0-0-p130.msr2.dcn.yahoo.com (216.115.108.13) 70.827 ms
14 ge2-2.bas1-m.dcn.yahoo.com (216.109.120.142) 61.896 ms ge7-1.bas2-m.dcn.yahoo.com (216.109.120.207) 61.485 ms ge7-2.bas1-m.dcn.yahoo.com (216.109.120.201) 67.553 ms
15 * * *]]> http://www.dslreports.com/forum/remark,18843435 Thu, 09 Aug 2007 20:30:48 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18842687 Pitchy : Your 4th hop is going through a different server

4] 24.159.64.49, 14ms, 24-159-64-49.static.jcsn.tn.charter.com,0%

4] 110 ms 112 ms 133 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]

BIG BIG DIFFERENCE! You got 14ms at the jcsn server, I hit the kgpt server at 100-250ms depending on the time of day.

I always have a great ping response at the dhcp server, but it's tat static one that is really kicking my ass.]]> http://www.dslreports.com/forum/remark,18842687 Thu, 09 Aug 2007 18:25:02 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18840196 volntn : Only Charter and ISDNwolf knows the story. But just from you guys pings, It looks like its overcrowded or the circut isnt able to deliver its full capacity for whatever reason.

Here is a trace from Cleveland,thru kingsport to yahoo.

1, 192.168.1.1, 1ms,None,0%
2, 10.95.64.1, 14ms,None,0%
3, 71.80.70.62, 16ms,71-80-70-62.dhcp.kgpt.tn.charter.com,0%
4, 24.159.64.49, 14ms,24-159-64-49.static.jcsn.tn.charter.com,0%
5, 64.200.71.13, 14ms,None,0%
6, 64.200.240.238, 20ms,None,0%
7, 64.200.249.37, 187ms,brvwil1wcx3-pos9-1-oc48.wcg.net,0%
8, 64.200.249.190, 29ms,None,0%
9, 4.68.110.37, 26ms,te-4-4-71.car2.Chicago1.Level3.net,0%
10, 4.68.101.62, 31ms,ae-32-52.ebr2.Chicago1.Level3.net,0%
11, 4.69.134.62, 28ms,ae-78.ebr3.Chicago1.Level3.net,0%
12, 4.69.132.70, 43ms,ae-2.ebr2.Washington1.Level3.net,0%
13, 4.69.134.154, 47ms,ae-82-82.csw3.Washington1.Level3.net,0%
14, 4.68.17.131, 126ms,ae-31- 89.car1.Washington1.Level3.net,0%
15, 4.79.228.2, 50ms,None,0%
16, 216.115.108.17, 41ms,ge-2-1-0-p140.msr1.re1.yahoo.com,0%
17, 68.142.238.65, 40ms,gi1-22.bas-a1.re3.yahoo.com,0%
18, 69.147.114.210, 42ms,f1.www.vip.re3.yahoo.com,0%]]> http://www.dslreports.com/forum/remark,18840196 Thu, 09 Aug 2007 12:13:03 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18837178 Pitchy : Sadly I see no improvement. My ping times are still out-freaking-rageous. My game server is ping average is 173ms.

Yahoo ping is 166ms. Every server in 2142 is showing up amber or red, which are pretty much unplayable.

Tracing route to 8.6.8.55 over a maximum of 30 hops

1 3 ms 1 ms 1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 10.164.0.1
3 11 ms 22 ms 16 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 110 ms 112 ms 133 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 122 ms 123 ms 120 ms 12.86.91.73
6 130 ms 136 ms 135 ms tbr1.attga.ip.att.net [12.122.96.18]
7 123 ms 125 ms 125 ms 12.122.96.5
8 134 ms 127 ms 125 ms 192.205.34.62
9 134 ms 140 ms 159 ms ae-31-53.ebr1.Atlanta2.Level3.net [4.68.103.94]
10 138 ms 129 ms 127 ms ae-68.ebr3.Atlanta2.Level3.net [4.69.134.50]
11 153 ms 160 ms 159 ms ae-7.ebr2.Dallas1.Level3.net [4.69.134.21]
12 166 ms 162 ms 164 ms ae-78.ebr3.Dallas1.Level3.net [4.69.135.6]
13 183 ms 185 ms 182 ms ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
14 * 189 ms * ae-78.ebr3.LosAngeles1.Level3.net [4.69.135.14]
15 196 ms 196 ms 189 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
16 210 ms 195 ms 196 ms ae-73-73.csw2.SanJose1.Level3.net [4.69.134.230]
17 198 ms 199 ms 193 ms ae-21-79.car1.SanJose1.Level3.net [4.68.18.67]
18 183 ms 175 ms 181 ms 8.6.8.55

Trace complete.

WTF is going on after the DHCP server in Kingsport? This is the problem I have been having for nearly a month.

Any one else in Kingsport seeing this? I appreciate the work Isdnwolf has done, but this is getting extremely annoying. ]]> http://www.dslreports.com/forum/remark,18837178 Wed, 08 Aug 2007 22:19:01 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18833930 anon : what's the deal with at&T lately? several topics on here about at&t being the choke point. i don't recall my average ping being in the 70ms range a few months ago. seems to be a recent event and if the oc48 pipe doesn't take care of that then shouldn't it be time you guys look for another backbone provider?]]> http://www.dslreports.com/forum/remark,18833930 Wed, 08 Aug 2007 14:11:54 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18831301 IsdnWolf : Ok.. Tuesday morning, our Network Engineer in Tri-Cities moved us to another ATT pipe..

More bandwidth and hopefully less latency..

Average latency is around 15-20 ms to Headend and between 30-50 ms accross the att network.. So you are looking at around 70 ms average.]]> http://www.dslreports.com/forum/remark,18831301 Wed, 08 Aug 2007 03:48:05 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18829577 morvix : Kingsport went down from 2am - 8am Tues morn ISDN what was up? =) My ping to att is ok but still jumps 20ms just getting into the att hops, I would like 25ms pings to my game servers but alas just a dream]]> http://www.dslreports.com/forum/remark,18829577 Tue, 07 Aug 2007 19:28:50 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18818929 volntn : Thanks for the heads up Wolf.]]> http://www.dslreports.com/forum/remark,18818929 Mon, 06 Aug 2007 10:32:14 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18817731 IsdnWolf : Maint should be done this week. I have not heard anything to the contrary.

I am not going to be doing this maint, actually, I will probably sleep through it. Our network engineer in Tri-Cities will be doing the actual cut over. He is one of the best within Charter.

Some of you have noticed that certain blocks have latency while others do not. Just depends on which circuit that particular block is going through.

Do have to reboot the router in Cleveland. Doing that Wed. night at around midnight. Should only be down for around half an hour.]]> http://www.dslreports.com/forum/remark,18817731 Mon, 06 Aug 2007 01:37:22 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18817558 morvix : Yeah you may wanna also call in and say you are having an ongoing issue with network latency and that you would like to do a QCR test and forward the result to a tech. Hopefully they will figure out what you mean, QCR is the charter exe that just does a netstat and a bunch of other stuff and outputs it to the file. We are going through the same hops, look at my trace above, but my ms is decent.. So you may wanna just give them a ring since it does look like it occurs at a hop and not your router (they blame the router all the time), just a thought, I am going to wish for FiOS to come here tonight lol]]> http://www.dslreports.com/forum/remark,18817558 Mon, 06 Aug 2007 00:41:16 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18817196 Pitchy : I'm right off Bloomingdale Pk... right down from CVS. Currently on 66.x.x.x which at night is unbearable.

Your story seems very typical... the best one was when a Charter tech actually had the audacity to tell me that SPYWARE had infected my router. I couldn't help but to laugh at him for that one. I told him I was experiencing the same results on my PS2, my X-Box and several PC's, one of which was running Linux (Linspire 5.0 now Ubuntu) He kept trying to tell me that my PC was infected with spyware and virus' which was causing the slow down, so when I told him I saw the same problem with slow speed on every piece of equipment that had an ethernet port, he then proceeded with his theory that the spyware had somehow infected my router.

I was playing 2142 some tonight up until 30 mins ago when my ping went from 80ms to 200ms+. It's impossible to play a good game like that. 80ms is tough, but I still kick ass, but 200ms going up against someone with 15-20ms just can't cut it.

Right now my TV service is DirecTV which I am not happy with the picture quality... but I'll be damned if I give Charter any more of my money.

Hopefully IsdnWolf will work his magic so I don't have to defect to Embarq and DSL.]]> http://www.dslreports.com/forum/remark,18817196 Sun, 05 Aug 2007 23:08:33 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18810439 morvix : Pitch, where ya out? I am across from Sevier Middle off Catawba downtown KPt. I am an IT consultant for a living and depend on my 10/1 connection for VPN, VOIP, remote connections, etc.. For awhile I was getting 4 - 6mb a sec at most from my 10mb line. After three months locating the problem I finally figured out it only happened when I was placed on the 24.xx ip subnet, never happened on the 71 or that 60 one they use. So I was going back and forth with charter techs, they said it was a virus on my computer cause I had too many lan connections listed in a ipconfig /all and I had too many UDP and TCP ports "listening" in a netstat -na. After explaining this to the phone tech for like half an hour about how I know exactly they were created and they were not virus' she told me to update my NIC card. Which was lovely as it kept randomly issing a blue screen of death and a STOP error on the vista ultimate machine. Finally they came back to my e-mail and said it was computer related with no additional info.

I was pretty upset at this point as I pay for two seperate modem lines with two seperate modems a 5mb and a 10mb, I also pay for charter tv services on two boxes so I am shelling out close to 220 bucks a month. I called back and told the next tech about what I found out on the IP and he said he would note it down and if there was anything else. So now I was just like "well this has been happening for three months and I just figured the problem is on your side and how to fix it, stick me on the 71 ip and keep me there until you get the 24 ip routing fixed, I think this need more attention then a note" Then the guy on the phone tried to sell me business services with a fixed ip as they could not put me on a 71.xx subnet. So I told this guy to get me his supervisor and he would not do it, he kept trouble shooting the problem trying to find something wrong with my computer. I sent him my QCR results again and I have not heard back. Right now I am on the 60 subnet which seems to be ok it is the 24 subnet that kills me when it is assigned speed wise. Just a thought and maybe some info on who you are dealing with on the phone. Charter will blame everything before themselves, you got a router? It's the router. Your NIC card is bad, the modem is bad, etc.. never will they admit to a problem on their end without you working your wording right telling em you have no router it is directly into the modem, that you own the modem and it is 3 months old etc.. THey were going to roll another truck out here but the last one replaced everything except the pole wire and problem still persists. So after I found the IP thing I canceled that but still have had no perm resolution, unless you call manually renewing the ip of the modem on purpose all the time hoping for a re-assign to the 71.xx subnet is fixed. Latencey though here has been fine, call them, tell em you have a routing issue and you can run QCR to prove it and then ask for their e-mail and send it in and they will send it to the techs. Sorry for the long winded reply, needed to vent, the latency is fine even ont the 24.xx ip subnet, I am running it through a router at the moment, but pop it off the router and do a speed test the max I will see is 5mb a sec until I pull a 71.xx ip then my downloads will be 10200k a sec again. My uploads are always 999k a sec and I have 10/1 through a router or on the modem only and on any subnet. .

Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 10 ms 8 ms 10.164.0.1
3 7 ms 7 ms 8 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.
109.225]
4 18 ms 8 ms 8 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
5 18 ms 21 ms 18 ms 12.125.220.49
6 37 ms 37 ms 48 ms tbr2.attga.ip.att.net [12.123.20.214]
7 37 ms 36 ms 37 ms 12.122.17.97
8 36 ms 37 ms 37 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 39 ms 36 ms 45 ms 12.122.16.78
10 36 ms 37 ms 37 ms 12.122.113.77
11 38 ms 41 ms 38 ms 12.86.111.22
12 37 ms 37 ms 45 ms ge-1-0-0-p120.msr1.dcn.yahoo.com [216.115.108.49
]
13 38 ms 38 ms 36 ms ge7-2.bas2-m.dcn.yahoo.com [216.109.120.197]
14 57 ms 37 ms 38 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.]]> http://www.dslreports.com/forum/remark,18810439 Sat, 04 Aug 2007 17:37:54 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18806822 Pitchy : Looks like one a different scenario tonight... I'm doing good on on the first five hops, but the trade off to AT&T seems to choke. Averaging about 30-40ms on hops 1-5 and then hop 6 jumps to 150.

Earlier my problem began at hop 4, now it's 6. I can only hope that when the OC-48 is in place that AT&T at least resolves their issues.

If memory serves me correctly, it was AT&T causing the problem back in Dec 06 that lasted like 3 months or more. ]]> http://www.dslreports.com/forum/remark,18806822 Fri, 03 Aug 2007 22:55:43 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18800475 Pitchy : Oh man... next week eh? I've got a clan match I am going to have to drop out of Sunday night because there's no way I can play with a 150-300 ping.

Tracert to my game server has some time outs on it now. But I guess I can hold off on until Wed. No use really trying to game during peak time until it's resolved and the new OC-48 is up and going.

I think for all the pain and anguish Charter puts us through, they should funnel us our own OC-48 directly to our homes. That would definitely make up for it ;)

Thanks for the intel... without you I'd still be getting incredibly irate with tech support. Can't believe they still answer my calls :D]]> http://www.dslreports.com/forum/remark,18800475 Thu, 02 Aug 2007 22:49:02 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18800387 IsdnWolf : I can not go into to many details. Non-disclosures, trade secrets, and the such. I am sure Charter management as well as other providers read these posts.

We have to negotiate with providers for bandwidth to get the best possible price. We actually order this circuit around 9 months ago.

But between legal, paper work.. Then working with the telco to get the service in. In this case, ATT had to upgrade their POP because they could not provide the bandwidth.

Also, now that ATT bought Bellsouth. ATT is in no hurry to provide bandwidth right away. Not saying that is what happened here, but something to look at.

We are already in the process of negotiating bandwidth for next year. We are looking at creating another egress point elsewhere in the state. I know we are looking at several providers for this egress point.

When dealing with the Telco's it takes a long time. Took almost 6 months to get a DS3 ordered for our system in Ohio.

Anyways, next week provided all goes well.]]> http://www.dslreports.com/forum/remark,18800387 Thu, 02 Aug 2007 22:35:24 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18797398 anon : thanks for the heads up Wolf. just curious why happens every year or so?

why not upgrade ahead of time so when you reach capacity we don't have 2+ weeks of horrible service?

the only thing keeping me on charter is the lack of competetion. embark in the area really isn't offering the speeds that charter is so I'm sort of stuck and out of luck.

almost makes me want to move to a Fios covered area.]]> http://www.dslreports.com/forum/remark,18797398 Thu, 02 Aug 2007 14:55:26 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18797256 IsdnWolf : Looking like next week.. Tuesday night/Wed morning.

This could change depending on how things go between us and ATT.]]> http://www.dslreports.com/forum/remark,18797256 Thu, 02 Aug 2007 14:33:25 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18789808 anon : any update on this OC-48? had this issue for almost a week straight. speed is horrible between 8 PM to midnight.

was told to go to 2wire.com for a speed test and I was getting 1.5 to 2.5 on my 5 meg connection]]> http://www.dslreports.com/forum/remark,18789808 Wed, 01 Aug 2007 13:11:45 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18786707 Pitchy : Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 6 ms 8 ms 8 ms 10.164.0.1
3 11 ms 16 ms 11 ms 24-158-109-225.dhcp.kgpt.tn.charter.com [24.158.109.225]
4 107 ms 107 ms 111 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158.96.226]
5 124 ms 125 ms 119 ms 12.125.220.49
6 131 ms 128 ms 129 ms tbr2.attga.ip.att.net [12.123.20.214]
7 120 ms 133 ms 131 ms cr1.attga.ip.att.net [12.122.12.53]
8 145 ms 134 ms 135 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 132 ms 125 ms 131 ms 12.122.16.86
10 138 ms 164 ms 154 ms 12.122.113.81
11 151 ms 154 ms 160 ms 12.86.111.22
12 156 ms 181 ms 141 ms ge-0-0-0-p130.msr2.dcn.yahoo.com [216.115.108.13]
13 148 ms 152 ms 162 ms ge10-2.bas2-m.dcn.yahoo.com [216.109.120.249]
14 159 ms 148 ms 147 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

Same results here... Been going on for the last few days. It usually takes a day or two before I get upset enough to call, and a few more days before I log in here.

Glad ISDNWolf is still here to clue me in on what's going on. God knows that tech support you get on the phone are next to retarded.

I tried to explain the tracert issue and the lady kept telling me she needed to check my signal strength and send a technician out. I finally told her this... imagine I leave my house, I turn off my street, to the main road and drive 4 miles to the interstate. If traffic is fine on my street and on the main road, but gets backed up on the interstate, would you send a guy to my house to determine why the interstate is backed up. :) ]]> http://www.dslreports.com/forum/remark,18786707 Tue, 31 Jul 2007 23:24:11 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18783886 HighLonesome : I'm still seeing latency issues in the evenings. It seems like it is getting bogged down at ATT in Atlanta. My ping jumps up over 150ms. It was starting in Kingsport, but now it is at the Atlanta hop.

Wolf- any update on the OC-48?]]> http://www.dslreports.com/forum/remark,18783886 Tue, 31 Jul 2007 16:04:47 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18783132 volntn : Well...None Internet wise, However Video On Demand for My area is not working.]]> http://www.dslreports.com/forum/remark,18783132 Tue, 31 Jul 2007 14:11:06 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18780654 GreatPumpkin : Just an update:

Past couple nights I have noticed no problems. :)]]> http://www.dslreports.com/forum/remark,18780654 Tue, 31 Jul 2007 06:39:41 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18771479 volntn : Several good ,small ISP/Web developers in Cleveland and Chattanooga.]]> http://www.dslreports.com/forum/remark,18771479 Sun, 29 Jul 2007 19:20:16 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18758935 IsdnWolf : 10 Years in October...

I was with the Georgia group before transferring to TN. I have been getting an itch for something else though. Perhaps one of the smaller ISP's in the area.

Going to renew my CCNA in a couple of weeks and then knock out the CCNP after that. Perhaps I will put myself out in the job market in another couple of months.. ;)

Who knows. Charter has been good to me though. No hurry now.]]> http://www.dslreports.com/forum/remark,18758935 Fri, 27 Jul 2007 15:16:01 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18758279 volntn : Wolf has been around here for 4 or 5 years. He was previously in Ga.]]> http://www.dslreports.com/forum/remark,18758279 Fri, 27 Jul 2007 13:39:25 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18757763 neofate : Sounds like you guys are going to be golden soon.

We had a new OC-48 added to our existing OC, and it has helped tremendously in the G'bham area.

I know some areas still have speed issues.. But a majority do not.. If you are fed off the Headend in Leeds.. I can attribute your bandwidth will be fulfilled. Not only are there two 48's running, but the upgrade to 10series + has been in place.

Just a long way of saying,.. I think you'll be pleased with the added bandwidth.

Also, ISDN, I didn't know you worked for Charter. -- For some reason I thought you were with the Telco,.. have you worked for Charter for a looong time? Or just a few years?

Take care,
--
Life is not a problem to be solved, but a reality to be experienced.]]> http://www.dslreports.com/forum/remark,18757763 Fri, 27 Jul 2007 12:17:33 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18757177 GreatPumpkin : As always, IsdnWolf is on top of things in the East TN area. Thanks again, we're lucky to have you man!

I didn't notice the bad hop last night but I'll keep an eye on it in the weeks to come.]]> http://www.dslreports.com/forum/remark,18757177 Fri, 27 Jul 2007 10:32:45 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18755564 IsdnWolf : We are in the process of turning up a new OC-48 with ATT. This will help the areas in East TN fed out of the ATT pipe.

Everything is done, just waiting for the final testing to be completed by ATT. Should not be to much longer.]]> http://www.dslreports.com/forum/remark,18755564 Fri, 27 Jul 2007 00:32:23 EDT Re: East Tennessee latency problems http://www.dslreports.com/forum/remark,18749341 neofate : Well on a positive note its IN your Headend/CMTS -- If its happened before, and been fixed.. It is very likely an issue with a router. I'm sure they are aware of it, and will get it straightened out shortly.

Won't hurt to give them a call anyway, or if your local office is close by stop by and see if a tech is around.

(only if is close) and the problem is still occurring.
--
Life is not a problem to be solved, but a reality to be experienced.]]> http://www.dslreports.com/forum/remark,18749341 Thu, 26 Jul 2007 06:28:20 EDT East Tennessee latency problems http://www.dslreports.com/forum/remark,18747944 GreatPumpkin : Just started noticing this a few nights ago and it continues tonight. 3rd hop through Kingsport is getting bad, and it was about 100ms higher an hour ago. This isn't the first time it's happened over the years and it was fixed before so I assume it's being monitored and worked on. Just hope it doesn't take long for a fix. Anyone got any input?

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 9 ms 11 ms 8 ms 10.179.192.1
2 14 ms 13 ms 21 ms 71-80-70-121.dhcp.kgpt.tn.charter.com [71.80.70.
121]
3 128 ms 130 ms 129 ms 24-158-96-226.static.kgpt.tn.charter.com [24.158
.96.226]
4 150 ms 163 ms 164 ms 12.124.59.113
5 165 ms 152 ms 152 ms gbr2.attga.ip.att.net [12.123.197.190]
6 173 ms 162 ms 163 ms tbr2.attga.ip.att.net [12.122.12.37]
7 171 ms 168 ms 160 ms cr1.attga.ip.att.net [12.122.12.93]
8 166 ms 173 ms 171 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 175 ms 181 ms 169 ms 12.122.16.14
10 159 ms 154 ms 157 ms gar8.wswdc.ip.att.net [12.122.113.21]
11 147 ms 147 ms 148 ms 12.86.111.22
12 162 ms 161 ms 168 ms ge-3-1-0-p170.msr2.re1.yahoo.com [216.115.108.69
]
13 163 ms 153 ms 158 ms gi1-22.bas-a2.re3.yahoo.com [66.196.112.27]
14 163 ms 168 ms 167 ms f1.www.vip.re3.yahoo.com [69.147.114.210]

Trace complete.]]> http://www.dslreports.com/forum/remark,18747944 Wed, 25 Jul 2007 22:24:04 EDT