| This problem happens rarely from time to time. ATT is upgrading the infrastructure around Houston and installing new Remote Terminals to bring the DSL signal source closer to the client. We have fiber optic links to all RT's except the newest ones that we are unaware of. When a customer orders service and is in a brand new RT area, we have to establish a data path to that RT before we can serve any customers whose phone lines go to it. Once we have the link established, we can provide to the entire area without delay. Unfortunately it takes about 12 days to establish the initial link. |
