LeeOpines
Premium
join:2007-07-18
Crestview, FL
 ·Nuvio
| reply to Nick S
Re: Nuvio business service unacceptable
Nick here are some suggestions that might help you determine your VOIP issues.
If your company has the money, try Network Instruments Observer (expert) product and configure it as you would a network probe. With this tool you will be able to reassemble the VOIP conversation back to the application layer to determent the connection issues. VOIP traffic is not encrypted so you will be able to study the application conversation. After Observer we utilize tools such as OPNET ACE to reassemble the conversation and determine the VOIP issue. Or we conduct a WAN analysis.
I would also recommend staying with G711 Codex (if your network will support an upstream of 90k per conversation). In my opinion, G711 gives a much better sound quality – so I prefer not to utilize compression with VOIP conversations.
I would be very careful to have a detailed understanding of your network – I utilize Observer to do this. For example, is your networking given your ICMP errors (unreachable ports…). Do you have lots of retransmissions, is your VOIP’s RFactor and MOS acceptable. A good network tool can tell you why you are having unacceptable VOIP quality.
Moving your VOIP adapters around can be very problematic as you will not have a through understanding of each network.
Location can make a difference and a good network tool that can reassemble the VOIP back to the application thread will give you a clear understanding of what the problem is. With a new provider you could have the same issues, unless you know for sure what is going on with you VOIP.
Sorry to hear of your problems, hopefully you can get them all work out. |
