Phone light goes out in ViaTalk http://www.dslreports.com/forum/r18761870 en Sun, 29 Nov 2009 06:05:33 EDT Sun, 29 Nov 2009 06:05:33 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18903659 Tim618 : He doesn't need a filter on the DTV. If I understand him correctly. The DTV unit is plugged into the ata with the phone via a splitter. It is separate from the dsl line. I think he only has his modem plugged into the dsl line.

That is correct. I have nothing plugged into my homewiring, except my modem.]]> http://www.dslreports.com/forum/remark,18903659 Sat, 18 Aug 2007 23:13:54 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18902294 dcurrey : He doesn't need a filter on the DTV. If I understand him correctly. The DTV unit is plugged into the ata with the phone via a splitter. It is separate from the dls line. I think he only has his modem plugged into the dsl line.

edit:

I am bit confused be the statement
"thats the only thing hooked up to the "house" is the phone cord to the ata"

You don't have your ata also connected directly to the house wiring with the dsl. That would be bad.]]> http://www.dslreports.com/forum/remark,18902294 Sat, 18 Aug 2007 18:46:15 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18902164 Tim618 : ....thanks anyway. I'm just telling you waht they told me. thanks again.]]> http://www.dslreports.com/forum/remark,18902164 Sat, 18 Aug 2007 18:18:12 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18901936 guppy_fish : Opps .. misread previous post]]> http://www.dslreports.com/forum/remark,18901936 Sat, 18 Aug 2007 17:37:15 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18901813 Tim618 : my internet company said they think its the router, and that i dont need a filter from the box to the ata...]]> http://www.dslreports.com/forum/remark,18901813 Sat, 18 Aug 2007 17:03:18 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18901126 guppy_fish : YES must have a filter of the DTV box!!!!.. only connection unfiltered on a DSL phone line is the modem ... otherwise the DSL signal will get attenuated and cause issues]]> http://www.dslreports.com/forum/remark,18901126 Sat, 18 Aug 2007 14:36:03 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18900257 Tim618 : i dont see any errors, the DTV box is hooked up to a splitter that is directly connected to my ata.. do i still need a filter on it?]]> http://www.dslreports.com/forum/remark,18900257 Sat, 18 Aug 2007 11:24:26 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18899568 guppy_fish :
said by Tim618 See Profile :

and the phone cord from my directv, is also hooked to the ata via a splitter.
Um, that DTV receiver better be on a dsl filter or that will cause DSL errors for sure. Check you DSL modem status for your error rates]]> http://www.dslreports.com/forum/remark,18899568 Sat, 18 Aug 2007 07:45:10 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18898516 Tim618 : my DSL is much better now that i have had a tech work on my line about 4 months ago. I have a new modem, got it 3 months ago. I have no fax, etc, plugged into the line at all. I have no filters because i dont need any because i only have the phone cord for the phone plugged into the ata, thats the only thing hooked up to the "house" is the phone cord to the ata, and the phone cord from my directv, is also hooked to the ata via a splitter. Ill try giving them a call an see what they say.]]> http://www.dslreports.com/forum/remark,18898516 Fri, 17 Aug 2007 23:37:26 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18895448 guppy_fish : Well, since your IM dies, that's telling us your losing the internet ( if its hardwired ). Your review is pretty negative on your DSL ... so not sure why your surprised that would be the issue

I would suggest you look in the Verizon DSL forum here on BBR as they have tons of ideas and tech tips on things to try and find the cause of the disconnects.

Quickly, you need to do a process of elimination, first try only one device directly to the dsl modem, if that still has issues, then its the dsl line or modem not the router. For DSL debug, make sure you disconnect all the devices on the phone line, other phones/faxes/filters to see if its one of them. Another is if you have an alarm in the house, that can be the cause. You can login into the dsl modem and check the line status and error logs ... but enough , this is NOT a VOIP or Viatalk issue for sure and for more help work with your ISP if your stuck, thats what your paying them for]]> http://www.dslreports.com/forum/remark,18895448 Fri, 17 Aug 2007 15:31:01 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18895192 Tim618 : yep, windstream is my ISP, DSL... I have a wireless router, but i am wired in with all 3 ports plus wired in with the ATA, all wiht cat5 cable, the only thing wireless is my laptop. Hope we can trace this down...

Could it be my router? modem? or ISP? Or all of them? eek... this could take a while!]]> http://www.dslreports.com/forum/remark,18895192 Fri, 17 Aug 2007 14:54:59 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18895060 guppy_fish :
said by Tim618 See Profile :

When it happens it also kicks me off aol instant messenger as well
Thats your internet connection failing, nothing to do with your VOIP.

What is your broadband and what is used for the networking ... ie is it cat5 hardwired or wireless? cable , dsl, fiber or wireless? Are you still with Windstream?]]> http://www.dslreports.com/forum/remark,18895060 Fri, 17 Aug 2007 14:38:29 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18894775 Tim618 : I don't think its my ISP... although it could be. I have good signal and speed, etc.. I do have a viatalk ATA.. When it happens it also kicks me off aol instant messenger as well.. but as soon as it says connection lost, and i click connect, it reconnects right away, but i have to cycle the modem, router, and ATA to get the light back on.]]> http://www.dslreports.com/forum/remark,18894775 Fri, 17 Aug 2007 14:02:26 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18894389 Aveamantium : Hmmm... Well if you're sure that your ISP has not been having problems I'd venture to say that the ATA is having problems... You will likely have to contact VT support to get a different one unless you're BYOD.]]> http://www.dslreports.com/forum/remark,18894389 Fri, 17 Aug 2007 13:04:29 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18894185 Tim618 : Echo problems mostly went away by themselves.. However sometimes I can hear some, as the caller on the other end can hear it as well... The ATA is in a DMZ with an IP applied to it. ]]> http://www.dslreports.com/forum/remark,18894185 Fri, 17 Aug 2007 12:30:37 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18894140 Aveamantium : For the echo, try lowering your FXS Port gain (incoming and outgoing) to something lower. I lowered both my settings from -3 to -6. There is also a tick box called "more echo suppression" that you could try.

With respect to losing your phone light, have you tried sticking the ATA in DMZ to rule out firewall issues?]]> http://www.dslreports.com/forum/remark,18894140 Fri, 17 Aug 2007 12:23:11 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18894111 Tim618 : Anyone have any other ideas? My phone light just randomly went out again today for the first time in about 5 days.. I used the phone, hung up, then about 30 minutes later, My phone light went out. It's frustrating!

Tim]]> http://www.dslreports.com/forum/remark,18894111 Fri, 17 Aug 2007 12:18:13 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18811468 Tim618 : got it the ip address. . but now im having echo problems, arg. ]]> http://www.dslreports.com/forum/remark,18811468 Sat, 04 Aug 2007 21:20:58 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18804197 dmbmar : Log into your router. On the left-hand side will be a list of functions. Select "LAN settings." On that page, about 1/2 way down, there is an option to set a static IP address for all or any of the devices connected to the router. Select that option, and then select your ATA. Assign it an IP address outside of the range for IP addresses that the router will dynamically set. I think Netgear's default is 192.168.0.X - with #1 being assigned to the router - and a range up to 10 or 20. So pick 192.168.0.25. Hit the refresh key and reboot your ATA.]]> http://www.dslreports.com/forum/remark,18804197 Fri, 03 Aug 2007 15:29:11 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18804136 Aveamantium : I'm not familiar with the netgear but most routers have a place that you can assign a static IP address and tie it to the MAC address of the unit.

This board may not be the place to get support on your router unless you just happen to run across someone with the same setup.

I'm running a WRT54GL with Tomato firmware so unfortunately I can't help you, sorry.]]> http://www.dslreports.com/forum/remark,18804136 Fri, 03 Aug 2007 15:16:39 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18798336 Tim618 : anyone?]]> http://www.dslreports.com/forum/remark,18798336 Thu, 02 Aug 2007 17:26:37 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18791800 Tim618 : how do i assign an ip? I have a netgear router. Thanks for the help so far!]]> http://www.dslreports.com/forum/remark,18791800 Wed, 01 Aug 2007 18:19:30 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18790591 taylor2767 : I agree. It has to deal with your router dropping the IP address of the phone adatper. That's why when you reset everything it works again. Try assiging the ip address of the phone adapter you your router assuming you have a router with QOS. You can find the ip address of the phone by dailing **** and entering 110#.]]> http://www.dslreports.com/forum/remark,18790591 Wed, 01 Aug 2007 15:03:58 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18790526 Aveamantium : Is your router assigning an IP to the ATA? If it is, you might just give the ATA a static IP from the router? It also could very likely be a problem with the ATA itself.]]> http://www.dslreports.com/forum/remark,18790526 Wed, 01 Aug 2007 14:56:01 EDT Re: Phone light goes out http://www.dslreports.com/forum/remark,18790465 Tim618 : anyone??]]> http://www.dslreports.com/forum/remark,18790465 Wed, 01 Aug 2007 14:47:03 EDT Phone light goes out http://www.dslreports.com/forum/remark,18761870 Tim618 : Hey guys,

I've been having a significant problem lately. Over the past few weeks, the phone light will just go out on my adapter randomly. I don't know what it is that makes it do this, but obviously when it does, i have no dialtone. I reset my modem, router, and adapter, and it comes back on again without fail, then after a coupel days it will go out again. My router or modem never goes out, just the adapter. Any ideas?

Tim]]> http://www.dslreports.com/forum/remark,18761870 Fri, 27 Jul 2007 22:29:12 EDT