 Greg_ZPremium
join:2001-08-08
Springfield, IL | Tell me again why this is a good thing? The problem lies with the management, not the lower level trench fighters. Management looks at numbers. You satisfy so many, and put the others aside, or ignore the repeat offenders (callers who call back).
I have worked in call centers for five years, and it is all the same. You have some customers who never call at all, some who call every now and then, then there are those that call every week to get the same answer, due to nothing has changed.
An interesting concept out there, is that these companies have been using technology to help the consumer, but people want to talk to a live person. We tell people all of the time about our website, the Federal Office of Child Support website, and the AVRS, which are all great tools, and can answer their questions.
Comcast needs to stop growing, and do like Sprint did, start weening out the bad weeds.
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I threw out the map a long time ago. Now I follow my own direction! |
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Reviews:
 ·WOW Internet and..
1 edit | What Sprint did is going to bite them in the ass either by a law suit or the loss of business with everyone for these business tactics. Only because what they're doing isn't spelled out in their contract.
Edit add: If Sprint wants to do this they need to add that into their contract and start telling people up front like Cingular/AT&T does with the roaming limit they have. Spell it out and then the customer has no fault but their own. Other wise Sprint will bite the dust and hard. |
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Greg_ZPremium
join:2001-08-08
Springfield, IL | It is in the contract, along with the other carriers. Same thing for using your phone out of the Home Service area for an extended period of time. |
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Reviews:
·WOW Internet and..
| Disconnecting my service because i call to have their billing problems fixed is not in my Sprint contract. Nor is using my phone outside of the home service area. When I signed up I was told along with my contract that says that I'm in my home service area as long as I'm not roaming. I was also told that they DO NOT disconnect for excessive roaming.
This is just something new Sprint decided to do. Which like I said is going to bite them in the ass. But even calling into having billing mistakes fixed and Sprint making a provision in the contract regarding it still wouldn't be legal. Cingular/AT&T just had a judge rule against a provision they had about customer's filing a Class Action against them. The judge ruled it illegal to make such provisions. |
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| FUD
I roam quite a bit on Sprint, and to get excessive roaming, trust me, it HAS to be excessive. |
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| Well as long as my contract doesn't state that clause and define what excessive is I'm not worried. But I also do not roam very much. |
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Greg_ZPremium
join:2001-08-08
Springfield, IL | reply to hottboiinnc
Your Home Service area, is where the phone was originally activated. My Home Service area is Central IL. If I go to Chicago, or Atlanta, or a Roaming agreement Carrier market, and use for an extended period, my service can be cut off, due to it is in Cingular's TOS. |
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Reviews:
·WOW Internet and..
| I know that regarding Cingular/AT&T. But Sprint-Nextel does not have that listed in their contract. My home area is anywhere that I'm on the Sprint-Nextel owned network; ie: not roaming on another network such as Alltel or Verizon.
And with AT&T/Cingular it used to be 50% or more of your calls within one billing period was their limit when I first looked at them. But again I've used a phone in Ohio for 3 months that was from Cali- never transferred markets to Ohio and never had a problem on the roaming with Cingular about the issues. |
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