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 Greg_ZPremium
join:2001-08-08
Springfield, IL | reply to goober22
Re: Pay to Pay?!?!?! The CSR is hired to man the phones, not take bills. I remember walking into a Call Center once, where the window is now shut, and you have to drop your bill in the drop box by day's end to be credited for your bill.
Call Centers are not Payment Centers. Matter of fact, when I go to drop off my power bill, the girl in the Customer Service Center is there to answer questions, not take payments. There is a drop box on the wall that is collected from during the day. | |
 goober22Resident Duh-Huh Member
join:2001-12-28
Panama City, FL
1 edit | said by Greg_Z:The CSR is hired to man the phones, not take bills. I remember walking into a Call Center once, where the window is now shut, and you have to drop your bill in the drop box by day's end to be credited for your bill. Call Centers are not Payment Centers. Matter of fact, when I go to drop off my power bill, the girl in the Customer Service Center is there to answer questions, not take payments. There is a drop box on the wall that is collected from during the day. I'm not talking a call center location but a standard office center. Both Comcast and Knology here have 2. The city side centers each have a 24hr drop slot. Comcast has an inside drop as well. They have 3 windows (usually 2 staffed) to deal with customers (call center staff is in the back). Knology also has 3 desk folks PLUS a drive-thru window for payments!
Now you say these folks that answer walk-in questions, connect new customers, cancel existing accounts, issue equipment, modify existing accounts, accept equipment returns... should now charge $1.99 for accepting a payment?! None of the other items are charged, other than the normal new install fee.
So far, here, there is no charge for changes or cancellations or payments. The install fee can usually be waived as long as the outlets are currently active with another provider or have been previously active with Comcast
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