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Forums » Comcast Customer Service Still In Sad State » Charging a fee to pay bills in person is a VERY poor choice.
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lubster

join:2007-07-28
Atwater, CA

reply to hottboiinnc
Re: Charging a fee to pay bills in person is a VERY poor choice.

WARNING.....I pay my comcast bills on line..always have two months ago I was looked on my bill page and noticed the last months bill was not credited. I called comcast and they told me and I quote "never pay your bill on line" always pay in person or via the telephone...guess what two months later and still having problems.....they suck!
to forum · permalink · · 2007-07-28 20:55:40 · Reply to this

hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

 I'm speaking about TWC. Ohio no longer has Comcast nor was I ever serviced by them. I went from a local company to TWC-WOH to TWC-NWO and then changed over to Mid-Ohio. But TWC-Mid-Ohio is telling customers to use the automated system or online. But it does tell you online with TWC that when setting up online bill pay they WILL NOT mail any statements after that.
to forum · permalink · · 2007-07-28 21:04:52 · Reply to this


NEP1611

join:2002-03-27
Northford, CT

1 edit		reply to lubster
said by lubster See Profile :

WARNING....I was looked on my bill page and noticed the last months bill was not credited. I called comcast and they told me and I quote "never pay your bill on line" always pay in person or via the telephone..
Question: when you paid your bill online did you was looked in your mailbox or online for a confirmation number? Did you was looked in your checking account to make sure the transaction processed?

If you didn't then shame on you. Don't blame Comcast because you weren't thorough.

There are a lot of things that I don't think Comcast does well. This is NOT one of them. I have paid my bill online for years now and have never had a problem.
to forum · permalink · · 2007-09-01 18:00:38 · Reply to this
Forums » Comcast Customer Service Still In Sad State

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