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Forums » Comcast Customer Service Still In Sad State » That doesn't sound very good.
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sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
·RoadRunner Cable

reply to benc
Re: That doesn't sound very good.

If their cable is reliable now, then it will remain so when Comcast takes over fully. There may be problems for a while during and some time after the transition, but afterward things will return to normal. (in my experience)

I've had cable internet nigh 7 years now and been through @Home, AT&T, Comcast, and finally TWC/RR. The @Home to ATTBI and ATTBI to Comcast transitions went flawlessly, save for some brief downtime in the switch to Comcast. Comcast to TWC, not so much. There were persistent connectivity issues for weeks afterward, but all is smoothed out now.

Note that I'm only speaking of sheer uptime and ability to route here. By far AT&T was the worst service, dropping speeds from @Home's max of 5Mbps to 3, then to 1.5(!). Comcast was the best, improving both reliability and speed (up to 3, then 4). In fact, reliability has steadily improved save for some relatively brief troubles. I remember when a monthly 2+ hour outage was an expectation on @Home and later in the early days of AT&T.

Then again, maybe I'm just lucky.
--
Think outside the fox...Seamonkey


jamez818
please hold during the silence

join:2000-09-18
Sunland, CA
·EarthLink

I guess you are lucky. Look at what happen in Los Angeles when Timewarner took over. I believe there is a class action lawsuit now pending. Personally I had a few hours here and there with no TV service but nothing major, knock on wood.
--
just whiners and complainers...

lordjim
Premium
join:2004-03-26
Deerfield, IL

reply to sivran
You're just lucky, I think. I also went from @Home, to AT&T, to Comcast ... and when @Home went belly up I lost service for a week (and several mbits/sec of bandwidth: I had 4 mbit symmetric under @Home ... when AT&T was finished with me I had 1.5 mbits down and 25 kbits up) and suffered a rate hike. The transition to Comcast also involved several days of downtime too, and another substantial price increase. I've had continual increases since then. I'm still not getting what I had under @Home to this very day, and I'm paying double for it.


The U.S. broadband industry is just pathetic.
Forums » Comcast Customer Service Still In Sad State


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