 FlippantSo Much For SubtletyPremium,Mod
join:2000-06-04
Katy, TX
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest
| Yes worse than Tinme Warner as hard as that... is to believe.
Because of a new living arrangement needed a new cable drop and a new cable box. Well to bypass a fee for the tech to bring out a box I went to the local storefront and picked up a box the day before the appointment for the cable install.
The day of the install between 11 and 12 I get a call that says they are going to be late, new time 2:45 give or take 15 minutes. Ok at 3pm it begins to rain hard and I am not even sure I want the tech to come and track mud all over. But since I took the day off to be there I call and ask what is going to happen and they say he will be there before 5pm. Still no tech, finally at 8:45pm we get a call from the tech dispatch. He is not going to be able to make it because of the rain. A very lame excuse as the rain did not even start until after my 2 pm appointment.
They promise the install will be free the following week. Great I take a day of vacation to simply sit at home and wait for them and they give me a $90 compensation and I still need to take another day of vacation. Very pissed off customer. Then when I have to call for a new appointment I am told they are still going to charge for the drop from the wall drop. Yeah top notch customer service.
After a week delayed cable install in which I am paying an a cable box rental, when it is finally connected I do not get many of the subscription digital channels because they need approval by the main office. After a 2 hour over the phone tier 2 tech call I am still not getting the channels I am paying for and another technician call is made.
This time the tech is on time with 6 extra boxes. None of them work after a 2 hour visit. Local HD channels work so it is not a signal issue. It is theorized that the new cable card boxes are still not working right. Again I need to go to the local storefront office and exchange the broken box for an older model as the tech did not have an extra box on the truck.
So in the end I have to take 3 days of vacation, I end up with partially working new connection and I still have to fix it myself. Absolutely piss poor service. So far there is not a single thing they have done better then Time Warner, oh wait I do now have ESPN2 HD.  |
