| Bad experience I got a glossy brochure from Comcast before the switch, telling me what a good deal this would be. Higher bandwidth, better features, lower price. What did I get?
1. 2 days downtime when my Time Warner cable modem didn't work with their system. The techs came out and said it was the line, and they called the line crew and they replaced all the outside line. Baloney! That didn't fix it. Then they swapped modems. That didn't fix it. Then after more testing and delay, they finally tried a 3rd modem, and that worked. Gives me lots of confidence!
2. The higher bandwidth proves false. They say when I call that their ping numbers show the advertised high rate. However, when I check PCpitstop and other test sites, I'm getting slower download speeds than I used to with Time Warner.
3. Customer service involved long wait times. Techs didn't come when they promised to.
4. They increased the bill by $7/mo!
I'm not happy with Comcast. |
