| Just Spent over on hour on hold with Comcast After an hour on hold, decided to log in and try to chat with the tech support on line. I was #3 in the Queue and it still took 40 minutes for an analysist.
Why do I need to speak to them you may ask?
I have a phone installation scheduled for 8/6 (after a three week wait). Today, they left a message on my answering machine saying that if I don't call them back and confirm, they will cancel my appointment.
After chatting with the person on line finally, she said this was an automated 3rd party verification that was required by law to switch my number over to the new service.
She then informed me that I would have to call comcast and request that they transfer me to 3rd Party Verification. I told her that I would not call back and be placed on hold for an hour again.
She told me that Comcast should have taken care of this when I signed up, but they didn't. So I think I will look to the Verizon packages available in my area. |
