Re: DSL installation explained from start to finish
I appreciate the effort you expended to review the subject from your point of view. I agree that the problem here is that the Telcos have no competition. As providers of the line, they are forced to cooperate with the competition (outside DSL and ISP providers). As such they have little incentive to provide excellent service to you or to the customer (unless of course they are the ISP &/or DSL provider). I also appreciate the frustration you must feel at not being able to control the inner workings of the telco, who we all rely upon to do their part, while having to interface with the customer who thinks you do have that control.
This technology is in its infancy, and in 5 - 10 years, I predict that infrastructural problems like the ones faced today will appear archaic and passe. We, as relatively early adopters of this new technology, are going to pay the most in terms of time, hassle, frustration, and dollars, in order to experience the best technology has to offer. It really is true that you get what you pay for, and some of what you "pay" to get DSL is the struggle.
There is probably a silent majority of consumers who get up and running without too much hassle (myself included), and for who, all of the behind the scenes activities are completely transparent (as they should be). The efforts of persons like yourself go unrecognized in that regard. Your article was very helpful to me to understand all of that. Thanks.