Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| reply to tonydi
Re: pop.att.yahoo.com Mail sloooooooow
I think the issue is only happening on one or few of the email servers. I haven't experienced the problem - but 3 of my clients have brought it to my attention.
Agreed they need to have a better reporting system - I thought that's what the network status page was for? All says 'normal' when it's not.
I wouldn't suggest anyone break out the champagne yet - Sunday is a light email day. If the problem persists with Monday's heavier email volume, we'll know it's still a problem.
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Check out my website: www.renowirelessinfo.com |
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
| quote:
Sunday is a light email day. If the problem persists with Monday's heavier email volume, we'll know it's still a problem.
This has been the case already today. People in various forums were commenting early in the day that all their email accounts were working fine, only to have to retract that in the middle of the day. |
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KAWill
@pacbell.net
| reply to bwclark
I have had this same problem in the Los Angeles South Bay area starting a few days ago. Disabling SSL sometimes helps but not consistently.
I wish I had found this thread earlier as I spent hours experimenting with Thunderbird and Outlook Express and disabling my AVG Free Email Scanner.
I also tried my old SBC Yahoo POP server which still works but does not appear to support SSL. I don't know if it worked reliably as I had other things to try and didn't spend much time with it.
I'm now afraid to use POP Port 110 and SMTP Port 25 as I read that your username and password may be sent over the Internet using PLAIN TEXT and can be captured by sniffer programs.
Does anyone know if that is true?
Supposedly APOP will encrypt the username and password but I don't know if that feature works for me.
I also called AT&T Support and they did not seem to be aware of a problem with any POP servers. They could only suggest increasing the timeout in my email client to 3 minutes.
Thanks, Kent |
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bwclark
join:2004-07-05
Eureka, CA
| reply to d_l
yep, its back
said by d_l  : quote:
Sunday is a light email day. If the problem persists with Monday's heavier email volume, we'll know it's still a problem.
This has been the case already today. People in various forums were commenting early in the day that all their email accounts were working fine, only to have to retract that in the middle of the day. You're right...........its back! 
slooooooooooow....  |
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Joe_DS
@pacbell.net
| Well, at least now the powers that be are aware of the problem --
Post Date/Time 8/5/2007 1:51 PM
System Component Email
Status Impaired
Detail Event #1028469 Some 3rd party mail software is timing out while accessing mail.
Start Date/Time 8/5/2007 1:49 PM
Estimated Repair Date/Time
FROM:»csc1.sbcis.sbc.com/systemstatus/···state=ca |
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m_m_b_j_w
@pacbell.net
| reply to m_m_b_j_w
Re: pop.att.yahoo.com Mail sloooooooow
I was provided an escalation ticket. I just called about it, and the tech said that it was "sent up to Yahoo", but they could find absolutely nothing wrong and he ended up blaming me for the problem.
He acknowledged that numerous people have complained, but then said that a problem does not exist.
AT&T will no do anything else. So, does this mean that email will no longer work? Should I switch ISPs? |
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| said by m_m_b_j_w :
AT&T will no do anything else. So, does this mean that email will no longer work? Should I switch ISPs?
Nah, I wouldn't switch ISP's. But I do recommend having more than one e-mail provider. I have backups with GMail, Fusemail & Fastmail. If they all go down at the same time, we've got bigger things to worry about.
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Check out my website: www.renowirelessinfo.com |
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
1 edit | reply to Brian Grif_n
said by Brian Grif_n :I think the issue is only happening on one or few of the email servers. I haven't experienced the problem... I retract part of my earlier statement. As I tested this evening, 5 of my 10 AT&T/Yahoo accounts are receiving consistently just fine. The other 5 accounts take a minute or more to poll for new mail. I'm using Outlook 2003. So it's definitely limited to one or more Yahoo servers, but not all of them.
I get the message:
Task 'xxxxxx@nvbell.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
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Check out my website: www.renowirelessinfo.com |
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Wily_One
Premium
join:2002-11-24
San Jose, CA
| I use Outlook 2003 also. So far mine's been fine today, but when I was getting that error increasing the timeout to 2 minutes (up from 1 minute) made an improvement.
Tool... E-mail Accounts... View or change existing e-mail accounts... Next... Change... More Settings... Advanced...
increase the Server Timeouts slider. |
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javaMan
Premium,MVM
join:2002-07-15
San Luis Obispo, CA
| reply to Wily_One
said by Wily_One :If only 1 or 2 out of 10 people with a problem complain or otherwise bring it to AT&T's attention, it's only natural for AT&T to underestimate the scope of the problem. Understood. My point was there is no conspiracy to undermine service; quite the contrary, it has been and continues to be, at least for me, rock solid. A glitch here and there, even though it affects a large segment of the customer base, is something that isn't unexpected from time to time.
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Woe unto them that call evil good, and good evil; that put darkness for light, and light for darkness. . . Isa. 5:20 |
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DNA man
@pacbell.net
| reply to bwclark
I resent the fact that some people here defend ATT as though this type of "localized" issue isn't a big deal to ATT or even "on the radar" for them. It isn't just a few people, or a city, there are multiple accounts of people all over California reporting this. The point is, I am paying for a service that isn't being delivered. That pisses me off. I don't care what you are paying or how widespread the problem is, a paying customer deserves to have the product he is being sold, otherwise a refund is in order.
This email issue has gotten worse over the past week, and contrary to what many are saying, the issue is still there as I type this. This type of response from ATT is just lame. I have called in about 3 times already over the past 4 days and it still isn't fixed. That is just uncalled for. As a last resort, I wasn't convinced that the issue wasn't me because I am using some dated software (Outlook 2000), so I formatted my whole computer and reinstalled everything fresh. Guess what? Same problem. It's an ATT OR YAHOO problem. They need to get off their freaking high horse and fix the problem. I am tired of paying for a tech support that asks me to check my settings. *Duh* is your computer plugged in? I mean seriously!!! I am switching ISPs today. ATT I am through with you, you are toast! |
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m_m_b_j_w
@pacbell.net | reply to bwclark
I have noticed that some technicians (Tier 1, Tier 2, and higher) know about/acknowledge the problem while others do not.
I was told that this entire event is referred to as Outage Number 1028469. |
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m_m_b_j_w
@pacbell.net
| reply to Brian Grif_n
said by Brian Grif_n :Nah, I wouldn't switch ISP's. But I do recommend having more than one e-mail provider. I have backups with GMail, Fusemail & Fastmail. If they all go down at the same time, we've got bigger things to worry about. This email outage wouldn't bother me if AT&T provided the email for free. But we all know it is anything but free. |
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bwclark
join:2004-07-05
Eureka, CA
| reply to Joe_DS
Normal?
said by Joe_DS :Well, at least now the powers that be are aware of the problem -- Post Date/Time 8/5/2007 1:51 PM System Component Email Status Impaired Detail Event #1028469 Some 3rd party mail software is timing out while accessing mail. Start Date/Time 8/5/2007 1:49 PM Estimated Repair Date/Time FROM:» csc1.sbcis.sbc.com/systemstatus/···state=ca Thanks for the link.........showing normal now!  lol |
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bwclark
join:2004-07-05
Eureka, CA | Better!
Well for a workday AM, it is doing well today....so far!  |
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| reply to DNA man
Re: pop.att.yahoo.com Mail sloooooooow
said by DNA man :
I resent the fact that some people here defend ATT as though this type of "localized" issue isn't a big deal to ATT or even "on the radar" for them. I'm not defending them, I'm explaining why these things go on so long before being identified and fixed. I've said from Day One that the SBC/AT&T email sucked. It sucked before Yahoo came on board and it still sucks. My one client who had these issues last week was warned right when I installed her DSL that sbcglobal email would suck and she still decided to use it for business correspondence. |
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
| Hehe. Since all the old-timers migrated to Yahoo email, the legacy (Prodigy) email system doesn't suck anymore. I don't think I've seen a problem with legacy emails in three or more years. 
This is purely a Yahoo email "access" server problem. Only certain servers are having problems which seems to be related to the handling of user volume. This was shown early Sunday morning when people were reporting no problems with email access, but then had problems later in the day when the usage volume would naturally be increasing.
Apparently each access server can reach all the email on the system. The email isn't sorted or compartmentalized to each of those servers.
Therefore, simply changing your email client to a functioning access server will restore email service and reliability. Obviously if everyone did this, it would probably impact Yahoo's server load balancing, but I think Yahoo is beyond the point of having any grounds to complain about their users taking steps to make the email service work. |
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javaMan
Premium,MVM
join:2002-07-15
San Luis Obispo, CA
4 edits | It seems that AT&T is in the process of migrating a large number of accounts to finalize the merger. Although migrating accounts is probably not accurate, integrating and updating hardware is probably more likely. In all probability this is why there are glitches going on all over the place. They are having their own problems getting the job done. It's not out of the realm of possibility that there are going to be logistics problems between them and Yahoo. I understand the annoyance but it will just take time and patience for it to all get ironed out. If being patient with a large scale network change makes me a fanboy, then so be it I guess. But I've had to endure the same kind of annoyances in the past with other ISPs when they've been gobbled up by the bigger fish. I had one that tried to bill me when they bought out the ISP I had been with. I had closed the account with the smaller ISP almost a year earlier!
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Woe unto them that call evil good, and good evil; that put darkness for light, and light for darkness. . . Isa. 5:20 |
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Wily_One
Premium
join:2002-11-24
San Jose, CA
| reply to DNA man
DNA man,
I wasn't happy with the email issue either, but having done tech support (not for AT&T), one guy saying his email is down is more than likely a client issue. A hundred people saying email is down means you have a serious problem with either the email servers themselves or the network(s) they sit on.
No one knows how many people actually called in (I didn't) to AT&T to complain, but it is obvious that they need to do better tracking/analyzing of ticket trends. |
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| reply to d_l
said by d_l :Therefore, simply changing your email client to a functioning access server will restore email service and reliability. .... So how would this be done?
--
Check out my website: www.renowirelessinfo.com |
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