NETDESIGNZ
join:2007-08-07
Martin, MI
|  reply to Brian Grif_n
Re: pop.att.yahoo.com Mail sloooooooow
First let me say it's a pleasure to find this issue being addressed in the forum here. I am a new user (signed up tonight) and from Michigan, USA. I own an I.T. consulting company servicing residential and commercial customers.
A little background - The timeout issue, among others, has been ongoing for several months now. Since our local branch of ATT (formerly SBCGLOBAL) instructed users to change their POP and SMTP servers. I have been on the phone with 1st level support (India) multiple times and EVERY TIME not once have any of them had any clue that the problem is anything more than user error even going as far as having our customers completely uninstall AV software. Second level is aware there is a problem, but after so much time having gone by, I'm convinced they still don't know exactly where the problem lies or how to fix it. If it was ONLY the timeout issues, server load would make sense. Considering the other problems however, I personally suspect router/routers misconfiguration... especially because of the new security.
The "other issues" consist of:
"no such user here" bounced messages from ATT/Yahoo when sending to an email account in one of their domains from outside of them. IE: sent from a non-ATT/Yahoo email address TO an ATT/Yahoo email address 550 bounces while the same address is reachable from any of their internal domains.
Being unable to send/receive using the new secure mail servers.
Being unable to send while being able to receive using the new secure mail servers.
Being unable to send to several external (Outside of ATT/Yahoo) email addresses but still being able to receive mail from them.
ALL customers are using a flavor of Outlook Express or Outlook thrice checked for configuration accuracy.
These are the main issues our customers are experiencing. The timeout issue I do think is being caused by server load because it comes and goes, but it's just the tip of the iceberg and it's not going to go away until someone who knows what their doing identifies the problematic routers and correctly reconfigures them.
My 2 cents.
--
Net Designz Consulting, Michigan, USA |
|
m_m_b_j_w
@pacbell.net
| reply to bwclark
I am STILL unable to receive mail via pop.att.yahoo.com:995, so I gave AT&T/Yahoo another call.
They said that the entire outage (1028469) had been "fixed", so the outage number is no longer valid.
But this obviously isn't true because all of my email (7 accounts) are unable to receive. So, they have re-activated my escalation ticket and "sent it back to Yahoo", said the Tier 2 technician.
Amazingly enough, that same technician called me back within an hour. He said that Yahoo hadn't responded as of that time, but they are considerng the issue as current and on-going, not fixed as they originally assumed. |
|
Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL | reply to bwclark
If you have a problem with email, please call in and report it. Then ask to be escalated to Tier 2.
Nothing drives an issue like customer calls..... |
|
m_m_b_j_w
@pacbell.net
| said by Dennis  :If you have a problem with email, please call in and report it. Then ask to be escalated to Tier 2. Nothing drives an issue like customer calls..... Thanks for the advice.
Trust me: I have reported it again -- which I alluded to in my previous post. In fact, I have a phone number that connects me directly to Tier 2 support!  |
|
NETDESIGNZ
join:2007-08-07
Martin, MI
1 edit |  reply to Dennis
Just spent an hour on the phone with ATT second level support who created Yahoo Escalation Ticket number 107046. m_m_b_j_w's ticket (1028469) had not been re-activated and was not in the system. FYI.
Brett |
|
slomike2
join:2007-07-18
San Luis Obispo, CA
| reply to Dennis
Luckily I am not having this problem. I have not switched to the SSL settings for email yet.
But I will agree, it is necessary to call back and verify that the problem is still being worked on.
Sometimes they will honestly think something is fixed (because their 1 or 2 test cases now work) but in reality, the problem is continuing. Most users will never get through the tier 1 support, so it is up to you to make sure they are continuing to work on the problem.
If they give an estimated time of repair, check for the problem and hour or so later and if it is not fixed, call in to make sure that the issue is still open (being worked on).
-Mike |
|
javaMan
Premium,MVM
join:2002-07-15
San Luis Obispo, CA
| said by slomike2 :Luckily I am not having this problem. I have not switched to the SSL settings for email yet. . . . I've been using the new settings for almost a year now--or least since it was first recommended to start using them--and the only problem I've had was a couple of days ago when it was hit and miss. Everything seems back to normal now though.
--
Woe unto them that call evil good, and good evil; that put darkness for light, and light for darkness. . . Isa. 5:20 |
|
NETDESIGNZ
join:2007-08-07
Martin, MI
| reply to slomike2
Yahoo support is supposed to be calling us back directly with information about this issue, but have 24 hours to do so.
Timeouts are only a piece of the whole problem with the new secure email. When using ports 110 & 25, there is no issue. When using 465 & 995, timeouts and other issues are prevalent. Again, I say server load is part of the issue, but router misconfiguration is the real issue.
I'll post back what we learn from Yahoo support after they call.
Brett
--
Net Designz Consulting, Michigan, USA |
|
m_m_b_j_w
@pacbell.net
| reply to slomike2
said by slomike2 :But I will agree, it is necessary to call back and verify that the problem is still being worked on. Sometimes they will honestly think something is fixed (because their 1 or 2 test cases now work) but in reality, the problem is continuing. Most users will never get through the tier 1 support, so it is up to you to make sure they are continuing to work on the problem. If they give an estimated time of repair, check for the problem and hour or so later and if it is not fixed, call in to make sure that the issue is still open (being worked on). I just spoke with AT&T (again) to report that I am still having trouble with pop.att.yahoo.com:995. They say that it has been sent to Yahoo (different group) Tier 3 once again, who have not acknowledged my problem since they declared the outage (1028469) to be fixed .
The outage number that was previously reported here is now non-existant. The Tier 2 AT&T tech said that our own unique ticket numbers are "more important anyway", that they are at a higher level than an all-encompasing Outage ticket -- even though she acknowledged that 10+ more people with the same problem are grouped to form an Outage ticket and AT LEAST that many are still reporting the problem. (I don't understand why, but what can you do?)
She said that they (AT&T) leave it up to Yahoo to put two and two together to realize that many people are having the same problem. (Do you see the potential for trouble there...?) No new outage number has been assigned, so Yahoo Tier 3 apparently has not figured out to add two and two, and they aren't talking to anyone (including AT&T Tier 2).
She said that my entire email account has been rebuilt, which is a solution that apparently has worked for some people. But, it has not for many others -- obviously -- and they still do not know why.
No estimated time for repair is given no one with Yahoo (different from whom we call) is acknowledging my problem yet.
Will this ever end...? |
|
baj475
join:2004-11-02
Chico, CA | You ask will it ever end. For me it will. Either they get it fixed PROMPTLY or Sonic will have a new customer! |
|
bwclark
join:2004-07-05
Eureka, CA | reply to bwclark
Its Working!
Don't have clue what the ATT/Yahoo people have done, BUT it is working very well this AM! Fingers crossed, hoping it continues.  |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | reply to bwclark
updates plz.
Just a show of hands, or posts in this case. How many people still are suffering from e-mail problems?
has it died off at all or no??
I have been getting misc. reports it appears to have might been fixed but don't know. |
|
KAWill
@pacbell.net | No problems in the last two days.
Located in Los Angeles area near LAX.
Kent |
|
prn4u
join:2007-08-10
Palo Alto, CA | reply to David
Mine has been down for 29 hours!! See my "...down for 19 hours" postings today |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | I don't think I have a direct thread topic on you, can you post in direct please? |
|
usflyer
join:2007-06-02
Napa, CA | reply to David
Hi David...it looks like it might have been fixed...during the outage I went back to the old ports to get email and Thursday I returned to the 465/995 ssl ports with no problems since... |
|
mers2
Premium,MVM
join:2004-03-20
USA
clubs: | reply to bwclark
Re: pop.att.yahoo.com Mail sloooooooow
Been much better yesterday and today. |
|
Wily_One
Premium
join:2002-11-24
San Jose, CA
1 edit | reply to David
Re: updates plz.
said by David :Just a show of hands, or posts in this case. How many people still are suffering from e-mail problems? Mine cleared up around 8/5. So far it's been OK.
BTW I changed nothing during these problems: I kept the SSL settings throughout. |
|
prn4u
join:2007-08-10
Palo Alto, CA
| Tier 2 supervisors have promised a fix time 3 times in the past 2 days, all of which were missed. The latest excuse (last night)was "line maintenance". Previous 2 excuses were server outages.
44 hours now of not being able to receive any email messages from my pacbell address...
Has anyone waited more than 2 days for POP to work? I have no problem with AT&T SMTP or accessing Yahoo free email account. |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Well if you will post in direct (I have about 2 of you so far that are still having mail problems out of the bulk I had) I can look into this on moday.
Thanks
David |
|
