WMercier
join:2007-08-06
Kings Mountain, NC
1 edit | reply to VTBrendan
Re: ViaTalk Q/A
Answered! |
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
1 edit | reply to davis_mc
said by davis_mc  :I have to concur with hack4fun on this topic. I am having the same problem as well as the people I have referred the service to. I have opened a ticket and so have the others and there has been no response. This is NOT an isolated or individual incident. Although I understand the SR issue, the impact to existing customers should not have been impacted considerably but yet it is. Existing and established customers are paying a price now based on the issues and many, albeit not all, had priority support until configurations stablized before. There should be due attention provided to existing customers either by temporarily gracing the priority support to previous members prior to the SR situation and/or give existing customers higher priority on EXISTING usage issues from submitted tickets. (Meaning that if it's normal day-to-day activity and nothing new then have support give due priority attention for the call or the ticket submission.) hack4fun, I know each have their own opinions and are entitled to that, I completely agree with you and your statements on issues but with all due respect to you the response of the message before could have been subtle.  I would be more subtle but it seems like the squeaky wheel gets the grease around here? Or how much @ss you kiss? Ask Removed his is a VIP, he will tell ya?
P.S. JMHO residential VoIp sucks in general and until we all fios or cable VoIp we will just have to live with it. I don't expect Brendan to say this because he has a business to run. If you really think about it though if VoIp through the internet was as great as some people make it out to be almost everyone would have it. The reason why they don't is because ya get what you pay for. |
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pende_tim
Premium
join:2004-01-04
Andover, NJ | reply to WMercier
The response to that question has been posted several times on this forum. Try searching for "MySql" and you can read what other's are finding.
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The difference between genius and stupidity is that genius has its limits. |
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Grinner
@rr.com
| reply to 44402812
I'd agree with you except that I didn't have any problems at Vonage at all. I ported my number to VT and "lo and behold", I start having the "Hello, Hello, can you hear me?" conversations now and then during about 80% of the time. Not good. I have had a ticket in for 8 days now with no response. It seems like the SR influx has degraded the systems to me. I could be wrong.
I have a BYOD WRTP54G at the top of the line, except for a Hawking Broadband booster doing my QoS for VOIP before the modem. Nothing else.
I don't expect Brendan to answer this but wanted to show that this is not an isolated case, and very frustrating... |
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WMercier
join:2007-08-06
Kings Mountain, NC
1 edit | reply to pende_tim
Answered! |
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iLive4Apple
Hybrid power
Premium
join:2006-07-13
Helena, AL
 ·Verizon BroadbandA..
 ·Charter Pipeline
 ·AT&T Southeast
 ·ViaTalk
| reply to TonyVOIP
said by TonyVOIP :said by VTBrendan :said by iLive4Apple :And another question, will ViaTalk ever offer music on-hold to customers like dare I say SunRocket did? We do have this on our list of potential features in the future, so yes it is a possibility. OMG. I hate this feature. If you add it allow users to turn it off on the web site. I call into conference calls for work a lot and once I decided to answer an incoming call. Basically, the hold music took over the conference while I was talking to the other party. Not cool. :-( If any money is being put into the voicemail system I would suggest it be put towards improving the quality of the existing system, instead of adding more features that will bog the system down more. Hehe I loved that feature, I think it's gone now that I have Teleblend but I will test it out before I port that number to VT also. It upsets sales people when I have to "answer" another call
Works good on inlaws too lol
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I get 29 MPG in my Toyota Highlander Hybrid! |
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B
Premium,MVM
join:2000-10-28
| reply to VTBrendan
Hey, VTBrendan, it's been 5 days since you posted in this thread; if you're "done with it" you should probably ask a mod to lock it before it deteriorates.
But even better, maybe you can keep it open and answer some more questions. Failing that, perhaps just post something simple to the effect of "I think I've answered all the questions and please PM me or contact customer service for more information".
Personally I'm unhappy that that none of my 6 support tickets since 7/28/07 have been touched by Viatalk, but at the same time I'm pleased and relieved that my number ported and the service works.
It also concerns me that people are still complaining of 3 hour hold times and hang-ups, so I do hope your new staff kicks in fast. Thanks and good luck in any case...
-- B
--
In a realm outside causality and function |
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nixie21
Premium
join:2004-08-19
Harrington Park, NJ | I have a 911 issue, been on hold over 3 hours now.... started at 45, now down to 12 (or up to since I was 10, 10 min ago!) |
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jester121
Premium
join:2003-08-09
Lake Zurich, IL
1 edit | reply to VTBrendan
edited for stupidity... |
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Aveamantium
join:2006-10-02
Loveland, CO | If the question was answered than people deleted their question... You can get the question from VTBrendan's responses. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to jester121
said by jester121 :Genius idea of the month -- have everyone delete their question so that no one can reference anything in the thread.  Certainly would have been a terrible idea to actually have a reference thread to point people to when they ask the same questions over and over. :sarcastic: Did someone piss in your cornflakes this AM?
Brendan replies to the person by quoting them, therefore you have the question and answer in the post by Brendan. Maybe if you read through the thread you would have seen that.
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"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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B
Premium,MVM
join:2000-10-28
| reply to Aveamantium
Exactly. I was careful to check before editing out my own -- in every case I saw, VTBrendan quoted the poster's question(s) in full, meaning leaving the original intact would be a full (unnecessary) duplication.
Again, though, it would help to have him either return to this thread or retire it.
-- B
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In a realm outside causality and function |
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jester121
Premium
join:2003-08-09
Lake Zurich, IL | reply to ptrowski
I know, that's why I edited it. I started at the end and started reading backwards. General VOIP related grouchiness. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| said by jester121 :I know, that's why I edited it. I started at the end and started reading backwards. General VOIP related grouchiness. No problem, we all get that sometimes. 
--
"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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pellucide
join:2007-08-08
Marlborough, MA | reply to VTBrendan
Whats up with viatalk.
My phone has been dead for a week. I have submitted 3 tickets. My adapter says "cant login to server."
They dont respond to tickets.
Isnt this a violation of E911 regulations.
Should I cancel ? |
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caddyroger
Premium
join:2001-06-11
clubs:
·Comcast
| said by pellucide :Whats up with viatalk. My phone has been dead for a week. I have submitted 3 tickets. My adapter says "cant login to server." They dont respond to tickets. Isnt this a violation of E911 regulations. Should I cancel ? If your modem goes bad are you in violations of e911 regulations?
Don't get me wrong Viatalk support is not in the best of shape right now. If this was happening to me I'll might be upset.
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Caddy |
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ohmygod
join:2007-02-05
Sunnyvale, CA
| reply to VTBrendan
My connections have never lasted more than 5 minutes with out dropping out. I have priority support so I get good phone support. But I use my phone for business and this just doesn't cut it. How long should I wait before I cancel? Is it going to get better? I have been working with support to route to various nocs, removing my router, etc. and nothing works. Has anyone had any experience with what kind of refund one can expect if I cancel the annual plan? Thanks. |
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no_one
@QWEST.NET | Some are routing to Chicago. Have you tried Houston? May be closer until a couple servers come back online. |
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deheza
join:2004-06-10
Allen, TX | houston-1b.vtnoc.net is working OK for me. |
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ohmygod
join:2007-02-05
Sunnyvale, CA | reply to VTBrendan
they have set me up through Chicago and Houston. Neither work. But thanks for your input. |
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