said by WebbyIL :

Brendan,

How do you explain the 2+ week wait on billing tickets that still do not have even an initial response.

said by taylor2767 :

I've posted on several forums about the usage of UPS's. I do know the now offer that as a option. Why not include that as a special offer? UPS's will cut your TS calls significantly due to born nature of sensitive networking equipment.

said by swoon :

Can you comment on the current subscriber base size and how much it has grown in the past few weeks? I think this might give everyone some perspective to understand what type of onslaught has been occuring to cause the unusual delays in support.

said by Neilmaldy :

I ordered my service on 7/17, I was billed on 7/25. Tech support told me on 7/25 that I have to wait for an email for my account info. I still haven't received anything. What's the hold up? Shouldn't I get my account info immediately after being billed so I can setup my adapter with a temporary number?

Thanks,
Neil

said by Kabe :

Signed up Saturday (I know I shouldn't have waited). Not expecting any comm for a couple of days based on what I'm reading here but:

1) When can I reasonably expect my order to process (Need to have some kind of service by the weekend as apparently SR will finally bite the dust then)? I understand you guys are swamped and if I can get an idea of WHEN things will happen I can appease the wife.

2) Can I BYOD (AC-211N) while waiting for adapter to ship (I want the 2 lines which is why I didn't BYOD but could do this temporarily as there are plenty of instructions on these boards)

3) Not a question but a comment - one of the reasons I went with VT was your presence on these forums despite the crazy hours I'm sure you're keeping. Keep that up please!

Thanks.

said by WebbyIL :

Brendan, I want to give ViaTalk $150, I really do but my billing date has expired and VT has locked me out of the Control Panel which would allow me to pay. I do not have time to sit on hold 2 hours to give viaTalk $150. What do I do in this case?

said by docgeriatrix :

Brendan,
when I sent in an LOA for porting, my number was with Sunrocket; now, to ensure uninterrupted service and so as to not lose my number, I subscribed to teleblend as well. Should I send an updated LOA or is the original LOA sufficient? Thanx.

said by B :

1. Will there be (or is there already) any interoperability between virtual numbers and 2-line functionality?

said by B :

2. Are there any plans to have virtual numbers independently forwardable?

said by B :

3. Is there any increase in your "soft cap" due to the 2-line feature?

said by B :

4. Timetable for west coast servers going on-line?

said by B :

5. Any option to "opt out" of your unique full-RTP gatewaying for customers who don't have good paths to your servers? (This came up in a thread today.)

said by B :

This thread is already a case study in how to do a Q/A session right. Fast, full, detailed answers (right or wrong), nothing skipped, and plenty of detail.