said by hardly :

I've been trying that server since Brendan posted the info.
Good ping and traceroutes.
Won't register for me on port 5065.
What port are you using?

said by VT User :

...

SOOOOO At the risk of asking you to likely repeat yourself...what exactly are you running into?
Do you have a problem description?

Details please:
personal Router?
ATA type?
Placement of the ATA vs router?
ISP (up/down speed)?
what state do you live in and what sip server are you trying to connect to?
can you post an ata config using telent (don't post your address of course)? (if not can you get admin control?)

I'm sure you've exhusted almost all resources...but you might try again ( while you wait for the call queue)

the biggest issues I had were:
(1) no admin (broke it with SNMP)
(2) no VOIP light (wrong password in my ata (syslog told me)
(3) audio clipping and walkie talkie background noise (turner off echo supression or comfort noise) that was a biggie!
(4) mild echo (turned down ata volume)

I now have near perfect calls (once in a while user's say they hear mild click here and there)
Love to help if I can

my name is ventura777 on viatalk fourm and ventura on the old sunrocket group. If I can assist I'd like to.

said by degauss1 :

sanjose-2 is working really nice for me ...

said by VT User :

ALL you negative angry people:

Honesty, Why all the crabbing.

said by VT User :

VOIP isn't for people that don't want to work! You goota do your part, search forums and tweak your brains out...yes my wife was a bit upset too. But I got my BYOD to work fine. good quality good everything.

said by VT User :

My advice is you should have done your homework before you jump in on a new technology.

said by VT User :

There is a weath of knowledge out there in forums and in white papers. If you'd did some reading you'll find you can solve your own problems instead of filling forums up with anger and nonsence...

said by VT User :

My Innomedia works fine on Viatalk, (I agree that the porting process leaves something to be desired) but for $15 you just can't beat it. :D

Viatalk is a good service...you just got to do some work.

said by pellucide :

Whats up with viatalk.
My phone has been dead for a week. I have submitted 3 tickets. My adapter says "cant login to server."

They dont respond to tickets.
Isnt this a violation of E911 regulations.

Should I cancel ?

said by ScottAllyn :

WTF? Brendan, your own forums are full of ViaTalk and Hostrocket customers who are wondering what in the world is happening with their service... and you're over *here* providing support? Maybe you could devote some of this time to the official forums, eh?

said by hawgcaller :

Brendan,

Any idea when the server configuration tool and server fail-over will return to service? When do you hope to have them back? I've been having problems with the severs the last couple of days which have forced me to chnage my server almost daily.

Thanks,

-phil

said by pfcc64 :

Brendan,

It's great that you are getting more business and wish you the best! Just remember that we were supporting you before all this mess and you should make it right for all your pre-existing customers.

Calling support is just out of the question with the wait times you have!

Thanks,
Art

said by pellucide :

Whats up with viatalk.
My phone has been dead for a week. I have submitted 3 tickets. My adapter says "cant login to server."

They dont respond to tickets.
Isnt this a violation of E911 regulations.

Should I cancel ?

said by jester121 :

I know, that's why I edited it. I started at the end and started reading backwards. General VOIP related grouchiness. :)

said by jester121 :

Genius idea of the month -- have everyone delete their question so that no one can reference anything in the thread. :uhh:

Certainly would have been a terrible idea to actually have a reference thread to point people to when they ask the same questions over and over. :sarcastic:

said by TonyVOIP :

OMG. I hate this feature. If you add it allow users to turn it off on the web site. I call into conference calls for work a lot and once I decided to answer an incoming call. Basically, the hold music took over the conference while I was talking to the other party. Not cool. :-(

If any money is being put into the voicemail system I would suggest it be put towards improving the quality of the existing system, instead of adding more features that will bog the system down more.

said by davis_mc :

I have to concur with hack4fun on this topic. I am having the same problem as well as the people I have referred the service to. I have opened a ticket and so have the others and there has been no response. This is NOT an isolated or individual incident. Although I understand the SR issue, the impact to existing customers should not have been impacted considerably but yet it is. Existing and established customers are paying a price now based on the issues and many, albeit not all, had priority support until configurations stablized before. There should be due attention provided to existing customers either by temporarily gracing the priority support to previous members prior to the SR situation and/or give existing customers higher priority on EXISTING usage issues from submitted tickets. (Meaning that if it's normal day-to-day activity and nothing new then have support give due priority attention for the call or the ticket submission.)

hack4fun, I know each have their own opinions and are entitled to that, I completely agree with you and your statements on issues but with all due respect to you the response of the message before could have been subtle. :-)

said by 44402812 :

It is not specific to my individual account this is happening to several people not just me. Don't take the wrong way but if you are not part of the solution you are the part of the problem! Ptrowski had a nice comment about calling tech support. You complain about my hostility but I amused at how the pot calls the kettle black? All th OP had to do was be nice like Ptrowski instead of saying "Yours is an individual technical question, and you expect a CEO to solve it?" God I wish people would smarten up in this forum? Can't wait till school is back in session, lol...

said by N9MD :

Rest easy, jrau. Global Crossing is not in a rush to reclaim numbers assigned to SunRocket customers. Your number is not going to be reassigned in the near future. The Aug 5 "end-of-the-SR-world" date will not affect your requested port to VT.

My SR to VT port of an original Verizon PSTN number (re-assigned to Global Crossing when I did my original VZ to SR port) went very nicely --- completing without a hitch in about 16 calendar days. So relax, be patient, it will happen.

said by N9MD :

I don't know when I have seen such an inappropriate not to mention totally off-base response from a BBR poster. Brendan specifically stated upon opening this thread: "Anything goes, but please try to avoid things that are specific to an individual account..."

And you, hack4fun, violated that request. When someone pointed this out, you jumped down the poster's throat --- using language that does not even make sense - "I I wanted you opinions I would give them to you!"

I'd suggest tempering your hostility in any further posts, lest you unleash a host of criticism, not to mention the risk of banishment from the Forums.

said by jrau :

I came over to ViaTalk from SunRocket as a BYOD customer.... I am still waiting on the port of my SR number to VT, and it appears it will not be done before SR shuts down on the 5th...

Edit: Just to clarify, my number was originally a Verizon number, and was ported to SR 2 years ago (CLEC is Global Crossing).

said by 44402812 :

I I wanted you opinions I would give them to you! I want an answer from Brendan the CEO of ViaTalk. If you are not him, shut your traps! Understood?

said by jasoncoon :

I just want my VT service canceled. I am a BYOD customer and don't have to wait for equipment.

Seriously BYOD customers should be handled automatically. It took far too long 2-3 days to get my number and account info. And the hold times for just canceling my account is terrible.

said by 44402812 :

I I wanted you opinions I would give them to you! I want an answer from Brendan the CEO of ViaTalk. If you are not him, shut your traps! Understood?

P.S. Know I don't expect him to solve the problem but some input from him would be greatly appreciated. Okay?

said by 44402812 :

I I wanted you opinions I would give them to you! I want an answer from Brendan the CEO of ViaTalk. If you are not him, shut your traps! Understood?

P.S. Know I don't expect him to solve the problem but some input from him would be greatly appreciated. Okay?

said by 44402812 :

I I wanted you opinions I would give them to you! I want an answer from Brendan the CEO of ViaTalk. If you are not him, shut your traps! Understood?

P.S. Know I don't expect him to solve the problem but some input from him would be greatly appreciated. Okay?

said by n1zuk :

Yours is an individual technical question, and you expect a CEO to solve it? You would probably get a Level I Tech Support answer -- "Put your ATA in the DMZ, and reboot everything..."

said by nuzzy :

Brendan,

A couple issues I've noticed:

1. My voicemail message seems to be cut off in the beginning as well as the auto-attendant when checking my voicemails. Can this be fixed?
2. I've noticed (as have others) that I have to say "Hello" two or three times before someone hears me on the other end. Can this be fixed as well.

I'm using BYOD with the AC-211N-SR

said by 44402812 :

It would be nice if I had my question answered? :mad: I guess Brendan selectively answers questions and does not even bother to PM people when he chooses not to answer it in public? Yeah, sure he answers questions in the forum if your in "the click"?

said by 44402812 :

Sometimes when I place a call the other person can't here me but I can hear them. Or one or both of our voice's cut out or sound robotic? I have 3meg down and 768k up with nothing else running in the background. Using the DMZ of a DI524 with a static IP.

Your staff has changed the ports and seems to clear up the quality thus far. However, I still have the problem intimately but not as often. Could you please comment. Thanks

said by VTBrendan :

We do have this on our list of potential features in the future, so yes it is a possibility.

said by VTBrendan :

Your adapter should be configured for use with our service upon its arrival. From that point, any chances that are necessary will be made by our staff on our side.

Your temp number will continue to work until the porting process is completed on our side. You shouldnt need to do anything on your end when the porting is done.

said by nuzzy :

Brendan,

A couple issues I've noticed:

1. My voicemail message seems to be cut off in the beginning as well as the auto-attendant when checking my voicemails. Can this be fixed?
2. I've noticed (as have others) that I have to say "Hello" two or three times before someone hears me on the other end. Can this be fixed as well.

I'm using BYOD with the AC-211N-SR

said by ptrowski :

Brendan,
Is there the possibility of automatuing the virtual number process? I would like to get one in Cincinnati but I am not sure if they are offered there. I also don't want to call into support for with the wait times being what they are.

said by iLive4Apple :

1. Are you ever going to have a feature where you can choose the ringback heard by the caller? I know Grand central used to have a feature like that.

said by iLive4Apple :

2. The server's ViaTalk is using in multiple cities, are they owned by Hostrocket or a 3'rd party hosting?

said by iLive4Apple :

3. Is it ever going to be possible to transfer call's between the 2 lines?

said by iLive4Apple :

4. Are you ever going to allow for user's to customize the block message?

said by ice5428 :

Ok here's my question then. VTBrendan for the people that got charged after multiple attempts to cancel what do you recommend be done? Chargeback? Refuse shipment? How do you recommend people handle this?

said by iLive4Apple :

And another question, will ViaTalk ever offer music on-hold to customers like dare I say SunRocket did?

said by TexasPlus :

My 2 questions are:
1) Once the port is fully complete what steps do I need to take to configure my VT account login and PAP2T to the ported number? The brand new factory fresh, non-configured PAP2T just arrived from VT today. I have been using a former SR BYOD with VT for the last 10 days.

2) When will the temp number from VT stop working? IE how long do I have to make the switch over on my end?

Thanks!

said by scott_lmtd :

- Given the LARGE influx of new customers what are you doing about capacity?

2- Capacity related- what is the current capacity the system is rated for and at what level are you currently at? --I ask due a noticeable increase in issues, call quality has gone down, echo, static, and so on. Only started in the past few weeks.

3- Second line for existing customers. I realize the influx is first priority, but what's the plan to roll out 2nd line for existing customers?

said by coaster :

Does the live chat feature actually work? I waited over 3 hours and closed the window by mistake after no response. There was a another poster who mentioned a 7 hr wait.

said by jmdomini :

1.)What voicemail system is Viatalk using and are there any plans to change to something better? The current system seems very primative and I really hate it. I have trouble getting my messages anywhere than via the portal, voice quality is poor and messages sometimes get cut off.

2.) Is faxing ever going to be fixed? I could send faxes with Vonage and Callvantage no problem. On Viatalk it's 50/50.

said by scott_lmtd :

- Given the LARGE influx of new customers what are you doing about capacity?

2- Capacity related- what is the current capacity the system is rated for and at what level are you currently at? --I ask due a noticeable increase in issues, call quality has gone down, echo, static, and so on. Only started in the past few weeks.

3- Second line for existing customers. I realize the influx is first priority, but what's the plan to roll out 2nd line for existing customers?

said by edwashere :

Mr. Brendan is long gone. He posted for one day -- So much for that.

said by jestep :

Really??? Could have fooled me :D

said by jestep :

I agree with the part about "Brendan has stopped posting"..

;)

said by nycityny :

This thread should probably die as it has gone off track and Brendan has stopped posting...

said by iLive4Apple :

And another question, will ViaTalk ever offer music on-hold to customers like dare I say SunRocket did?

said by GeorgeRaleighNC :

Brandon,

I can not express how disappointed I am so far.

said by netscooby :

First, if the LOA is emailed, you need one email per document sent. Nowhere do your instructions indicate that and I personally lost over a week and a couple long hold times to find that out.

said by edwashere :

In my case, I have had 3 SR's closed out for a truely messed up number port (for my father-in-law who had a stroke and uses his ViaTalk phone as his lifeline) and not only has there not been a resolution, ViaTalk lost his number and we are unable to retrieve it. [MOV-26867]

said by edwashere :

In my case, I have had 3 SR's closed out for a truely messed up number port (for my father-in-law who had a stroke and uses his ViaTalk phone as his lifeline) and not only has there not been a resolution, ViaTalk lost his number and we are unable to retrieve it. [MOV-26867]

said by krazibones :

I emailed my LOA to loas@viatalk.com over a week and half ago and have not heard anything. How do i know the email was acknowledged? Is it faster if i fax in the LOA and Sunrocket invoices? I also have 3 tickets in queue since July 26 and none have been answered, should i just give up?

And give him a break. He's had a lot on his plate trying to expand so quickly.

Despite what Brenden is saying, it looks like people are still having the same issues I read about over the last 2 weeks. Based on this, I will be canceling my order tonight. I just can't deal with anymore phone crap.

said by galandy :

Will the FREE 2nd line be offered to BYOD customers?

said by jsnap :

TonyVOIP, you are so wrong. Brendan has been on other forums here over the past two weeks as I've read much of what he wrote to others. But you may not have checked all the forums relating to the SR bust to have seen him, so, you are forgiven. And give him a break. He's had a lot on his plate trying to expand so quickly.

said by jsnap :

1. When should I send the LOA and the accompanying documents?

said by jsnap :

2. How does it get linked to my order if I have no order number or account number yet?

said by jsnap :

3. How long will it be before I've got the VT box?

said by jsnap :

4. Also, I wanted to add the Priority Support to my order,but never saw a way to do this at the time I placed my order. Do I need to call Sales for this addition?

said by TonyVOIP :

Voicemail hanging up on users or cutting in and out on playback is not a capacity issue? It sure feels like the voicemail machines are being overworked. Also, several times in the past week voicemail has been dead altogether. :-( Do you run the voicemail or is that another company?

said by B :

This thread is already a case study in how to do a Q/A session right. Fast, full, detailed answers (right or wrong), nothing skipped, and plenty of detail.

said by B :

1. Will there be (or is there already) any interoperability between virtual numbers and 2-line functionality?

said by B :

2. Are there any plans to have virtual numbers independently forwardable?

said by B :

3. Is there any increase in your "soft cap" due to the 2-line feature?

said by B :

4. Timetable for west coast servers going on-line?

said by B :

5. Any option to "opt out" of your unique full-RTP gatewaying for customers who don't have good paths to your servers? (This came up in a thread today.)

said by docgeriatrix :

Brendan,
when I sent in an LOA for porting, my number was with Sunrocket; now, to ensure uninterrupted service and so as to not lose my number, I subscribed to teleblend as well. Should I send an updated LOA or is the original LOA sufficient? Thanx.

said by WebbyIL :

Brendan, I want to give ViaTalk $150, I really do but my billing date has expired and VT has locked me out of the Control Panel which would allow me to pay. I do not have time to sit on hold 2 hours to give viaTalk $150. What do I do in this case?

said by Kabe :

Signed up Saturday (I know I shouldn't have waited). Not expecting any comm for a couple of days based on what I'm reading here but:

1) When can I reasonably expect my order to process (Need to have some kind of service by the weekend as apparently SR will finally bite the dust then)? I understand you guys are swamped and if I can get an idea of WHEN things will happen I can appease the wife.

2) Can I BYOD (AC-211N) while waiting for adapter to ship (I want the 2 lines which is why I didn't BYOD but could do this temporarily as there are plenty of instructions on these boards)

3) Not a question but a comment - one of the reasons I went with VT was your presence on these forums despite the crazy hours I'm sure you're keeping. Keep that up please!

Thanks.

said by Neilmaldy :

I ordered my service on 7/17, I was billed on 7/25. Tech support told me on 7/25 that I have to wait for an email for my account info. I still haven't received anything. What's the hold up? Shouldn't I get my account info immediately after being billed so I can setup my adapter with a temporary number?

Thanks,
Neil

said by swoon :

Can you comment on the current subscriber base size and how much it has grown in the past few weeks? I think this might give everyone some perspective to understand what type of onslaught has been occuring to cause the unusual delays in support.

said by taylor2767 :

I've posted on several forums about the usage of UPS's. I do know the now offer that as a option. Why not include that as a special offer? UPS's will cut your TS calls significantly due to born nature of sensitive networking equipment.

said by WebbyIL :

Brendan,

How do you explain the 2+ week wait on billing tickets that still do not have even an initial response.

said by TonyVOIP :

Brendan, Why are you posting here? Your silence on the viatalk forums and blog is what is scaring me. People are having issues, tickets are being ignored and after 2 hours on hold the tech person won't admit that there are any issues.

I would have rather heard that the onslaught of new users was taxing the servers and more capacity was being added daily.

The fact that everyone is saying that capacity is fine either means their clueless or lying. Neither is acceptable.

said by Noremac :

Do you have any plans to address the very bothersome delay in dialing 10 digit phone numbers? I understand from reading posts on here that the 'dial plan' in the ATA can be successfully amended to correct the problem, but why should consumers have to perform phreak surgery on their ATA? It would seem that investing in an enterprise-wide fix would probably save thousands of support calls and emails!

said by vtphilk :

I just signed up today. Per your other post I went ahead and put in a LOA and wrote "SunRocket" where the ViaTalk number was.

Is this ok or will I have to wait to get my sip cred's and then a ViaTalk temp number to fax in the LOA.

I'm just getting worried with the impending deadline on SR disconnect that my number will disappear for good :(

Thanks for all your help.

On another note, hows things going over there? I was hoping that if I ordered a few days after the mass rush that I would have better luck. Have you hired plenty of additional staff etc...?

said by B :

Man you are brave.

1. What are current turnaround times on support tickets and calls?

said by B :

2. What has VT done to address support issues during this crunch time?

said by B :

3. When can we expect a return to Viatalk's normal levels of customer service?

said by B :

4. What is the status on acquisition of new adapters (i.e., the supply chain)?

said by B :

5. What can you tell us about porting re: Sunrocket numbers? Will some numbers be lost even if requests are submitted before 8/5/07?

said by taylor2767 :

What is in store for customers prior to the SR onslaught? thankfully my service has been excellent. TS has been jammed! I'd personally like to see the 2 line feature. @ no additional cost of course?

said by swoon :

Thank you for taking the time to solicit input and answer questions. I am up and running with ViaTalk after the SR meltdown. I am wondering about the porting process with Aug. 5th quickly approaching. I faxed my LOA on the 23rd, should I worry about losing my number?