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rf_engineer
join:2003-08-04
USA
| reply to dadkins
Re: MVNOs
Yes, churn by actual Sprint customers, and arguably some percentage of that churn could be due to customer service and not coverage issues. But when you get into these Ford versus Chevy discussions, bars don't tell the story nor does anecdotal evidence.
That's great that Virgin is working out for you and apparently it's working out for several million other customers as well. YMMV in effect. I just see MVNOs as a troubling fad where marketing is a priority over quality and the goal is to suck more money out of market segments that shouldn't have phones with unnecessary features to begin with. The MVNO is at the mercy of their provider and is unable to make any commitments or improvements to the underlying network. And as we've seen with Amp'd due to their targeting of customers that the big four don't really want, their business model is riskier and less stable. Customer stickiness with a model that relies heavily on prepaid with no contracts is about nil. Arguably the stickiness lies in customer support, coverage, features, and content, though the MVNO really has direct control of only two of these. But I digress.
Of course, I'm old school  (I used to work in cellular) and I've found the trend of all of wireless over the past seven or eight years troubling and annoying. | |
dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| Coverage, yes! *HERE* I have excellent coverage!
*HERE* I have Virgin Mobile - MVNO with Sprint as the actual network.
You saying that all MVNOs should go away makes no sense.
I'm getting a killer deal and Sprint's network *HERE* works great!
Maybe you should re-evaluate your cell package and look at other services.
I don't have to pay $30-$100 per month for cell service... do you?
Mine works out to under $7.00 per month with current usage trends.
Yeah! This MVNO is sweet! 
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Think outside the Fox... Opera | |
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