fldiver
Premium
join:1999-12-27
Jacksonville, FL | reply to DaSneaky1D
Re: Obvious Result
As an American IT Specialist (yes we still exist) I applaud Viatalk's efforts to hire within our own borders. They have my business for some time to come.
-Dan |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
 ·Comcast
| reply to DaSneaky1D
said by DaSneaky1D  :They need people there so when people like YOU call, you'll have one less thing to complain about. I don't complain, I just cancel 
But be that as it may, I simply don't believe that bad tech support will by itself doom a company. We just have so many counter-examples that disprove that belief.
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Only SHATNER is Kirk. |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline
| reply to pnh102
They need people there so when people like YOU call, you'll have one less thing to complain about.
Yeah, he could contract out to another company for support calls, but they'll have to be trained to read the script, and won't have any direct access to really assist you...then you'll complain about that.
Go have some coffee and breath in the fresh air of the real world.
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:: my trivial ramblings :: |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
| reply to pnh102
lol, right place at the right time for him. How we each would individually run the company might vary greatly.
I for one am a believer in process and documentation, something I think a lot of companies (small voips) lack. They fly by the seat of their pants till they fail.
Not being an insider in Clifton Park, I don't know what I don't know so my pithy comment was really meant to say that Brendan is in that position, how he got there or what he chose to do in life obviously worked for him. So he gets to decide and you and I don't irrespective of our opinions.
So the argument could be made that his outlook on customer service works and yours (or mine) might not. |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| reply to NY Tel
said by NY Tel :said by pnh102 :said by ptrowski :I will bet that will not happen at all. I don't understand why they would need to hire so many people. VOIP is just a function of bandwidth, so I can understand taking a lot of one time charges for equipment and such, but things like tech support can easily be contracted out to other companies. I guess that's why Brendan is running the company and you are not. So in other words, you don't know why they need so many people either.
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Only SHATNER is Kirk. |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to pnh102
said by pnh102 :said by ptrowski :I will bet that will not happen at all. I don't understand why they would need to hire so many people. VOIP is just a function of bandwidth, so I can understand taking a lot of one time charges for equipment and such, but things like tech support can easily be contracted out to other companies. I guess that's why Brendan is running the company and you are not. |
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