ViaTalk CEO Addresses SunRocket Influx > Major Problems before the SunRocket Demise. What now . . . .

said by FarmerBob:

VT was having serious and continuous problems before the SunRocket collapse. So what can we expect now that they have a ton of new customers that will undoubtedly have problems? And what has been done about "Eric" the over zealous and attitude filled CSR? Hopefully now with more CSR's the chance of getting Eric will be less. A lot less.

It's great to see Brendan in the forums to answer questions, but he hasn't addressed the really important ones. Nor made his presence known in forums that are discussing the more prevalent problems.

The influx of SR customers may give VT a financial boost for the time being, but that does not address the problems that come with their product. And from what has been happening the latest round of problems have just surfaced. That tells me someone is tinkering where they shouldn't. I had features put on my line that I did not ask for that killed the line and after I found out on my own and had them removed there were residual problems. Then system wide problems start happening. What are we to expect now that they are addressing an influx of new customers? Hopefully, more people to experience the problems and add to the chorus.

Brendan. What is being done to address the increasing overall lack of quality at VT?

said by Toadman:

Wow,
You got such a large chip on your shoulder, I felt it here in Ohio. Ouch.
I read these forums every day and had viatalk for 1 1/2 years and don't feel that Viatalk had "issues" prior to the SR influx. Put down facts and not generics like "residual" problem. All I chuck you message up to is a displeased customer on a rant.

Bottom line is that Viatalk provides a good service and an excellent price. The only grief I ever had with Viatalk is that I couldn't use it overseas, and they fixed that. Sorry I just don't feel the same way you do.

said by FarmerBob:



Not a chip, but the inability, as others have experienced, of not getting the service we were promised at best and a usable line at least. Dropped calls, not being able to dial out, very noisy calls, no VM notification, choppy VM's, studdering OGM, Network Rollover kicking in for no reason and more . . . Right now when I call in for my VM I get, "You . . . . . . . . . . . have . . . . . . . . . . . . . . . . . 2 . . . . . . . . " It takes 5 minutes to get through the Auto Attendant and you have to wait because during the elongated AA the system won't take key commands.

You may be one of the lucky ones not to have had problems, and there are those, or you just don't care what you get as a service. That's fine. For you. But if you read the forums as you imply, you would have seen that there are problems and not just mine. Even in the VT Forums there are several threads on this. Just because you aren't having any problems doesn't mean that there aren't any, that others aren't having problems, and that I have a chip on my shoulder. I'll just "chalk" your post up to ignorance of all the issues. Do some research and you will find the "facts" that I am sighting and that not all is peachy keen for everyone. And while you're out there looking you just might learn something that will help you when you start to have problems.

I had Vonage for two years with NO QoS (quality of service) issues and was solicited by VT saying that they were just as good with more features. Great! They do have more features, but I'm still waiting for the QoS that I had with Vonage. I made a legal commitment and expect the other side to uphold theirs.

The bottom line is that it's great that you have had a good go. I'm glad for you that you are not in the position where you are forced to see it "our" way. Lucky you. Yes, I am a displeased customer and one man's rant is another's warning to others. I can't make or receive calls consistently. I guarantee that your tune would change if you were in "our" position.

I too am sorry that I can't see it your way. I would love to.

said by FarmerBob:

You may be one of the lucky ones not to have had problems, and there are those, or you just don't care what you get as a service. That's fine. For you. But if you read the forums as you imply, you would have seen that there are problems and not just mine. Even in the VT Forums there are several threads on this. Just because you aren't having any problems doesn't mean that there aren't any, that others aren't having problems, and that I have a chip on my shoulder. I'll just "chalk" your post up to ignorance of all the issues. Do some research and you will find the "facts" that I am sighting and that not all is peachy keen for everyone. And while you're out there looking you just might learn something that will help you when you start to have problems.