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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to pnh102
Re: Obvious Result You make it sound SOOO simple... it's not, really. | |
 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | said by fiberguy:You make it sound SOOO simple... it's not, really. It is that simple, really. Companies like Comcast, AT&T, Verizon, Dell, HP, Microsoft, Best Buy and such all provide mediocre to bad customer service, but they manage to stay afloat. These counterexamples provide indisputable and irrefutable proof that bad customer service does not kill a company.
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Only SHATNER is Kirk. | | |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Yup! You got it!! Give this man a CEO's job! 
Seriously.. are you serious with this? What do all of these companies have in common?
Comcast, AT&T, Verizon, Microsoft all have monopolies basically. Also, not everyone has bad experienced with these companies. As much as I loath AT&T, I've spoke with people that are satisfied with "the new at&t" and some people are happy with Comcast and so on.. so it's objectionable.
Take into account Dell, HP, and Best Buy, and that's a a matter of opinion. I've never had anything but good service from Dell & Best Buy.. HP? Again, even though I don't buy from them or have a need to deal with them, many people certainly are satisfied with them. I've never had a problem with customer service.. however, just because it's not Apple doesn't mean that people aren't loyal to their product.
So yes.. it's not that simple...
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK
 ·AT&T DSL Service
| reply to pnh102
said by pnh102:It is that simple, really. Companies like Comcast, AT&T, Verizon, Dell, HP, Microsoft, Best Buy and such all provide mediocre to bad customer service, but they manage to stay afloat. These counterexamples provide indisputable and irrefutable proof that bad customer service does not kill a company. Actually, I have no problems with customer support at Best Buy. I've heard people have had problems with things like computer repair, or with contracts not being honored but since I don't use those services it's been ok. Also, in my experience in fixing people's computers for them, I've gotten decent support via the websites of Dell and HP. However... the other companies you mention are examples of large entities with huge market share and lack of significant competition, and therefore they can get away with a lot of crap.... If Best Buy pisses you off, you could go to CompUSA or Sears or Fry's Electronics, etc. If MS pisses you off... well... I guess you could start learning Linux.... if you get my drift.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) | |
 RARPSL
join:1999-12-08
Suffern, NY | said by KrK:said by pnh102:If Best Buy pisses you off, you could go to CompUSA or Sears or Fry's Electronics, etc. CompUSA has imploded and closed most of their stores so unless there is still one near you, they are not an alternative to Best Buy. | |
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