processauto
Processauto
join:2002-04-15
Fremont, WI
| so you don't like hns fap?
you for sure dont want to be a heavy user of wildblue
as relayed to us:
Dear Valued WildBlue Customer,
WildBlue will implement a change in its Fair Access Policy, or "FAP."
WildBlue will post this policy on July 1, and it will become effective on
August 1.
Most customers are not in danger of violating the Fair Access Policy.
WildBlue has documented that a small number of subscribers "account for a
disproportionate share of the data usage on the WildBlue network." The Fair
Access Policy ensures that all have equitable access to the network.
The revised policy does not change the amount of data a subscriber may
upload or download during a rolling 30-day period.
Among the changes: when a subscriber has used 80 percent of the usage
threshold for the service level, that subscriber will be notified of a
violation of the FAP. WildBlue will slow speeds for that account until usage
returns to 70 percent of the usage threshold.
The most significant change in the policy is that WildBlue has adopted a "no
termination" stance regarding subscriber accounts that continually violate
the Fair Access Policy. Instead of terminating the customer agreement,
subscriber accounts that violate the policy for four consecutive months will
have speeds slowed and access limited to Web browsing and e-mail. For these
accounts, speeds and access will return to standard when usage returns to 70
percent of the package usage threshold. However, in some cases of continued
FAP violation, WildBlue reserves the right to terminate a subscriber's
customer agreement.
If you have questions about your usage threshold, please visit
[url]xxxxxxxxxxxxxxxxxxxxx
We encourage you to review the policy when it is posted on July 1. On that
date, the policy will be posted to WildBlue's Legal page at
»www.wildblue.com/legal/fair.jsp. |
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kp420wv
join:2006-10-24
Fairmont, WV
 ·HughesNet Satellit..
| wow... we'll advertise and give you a number then bust you when you hit 80% of that number. Sounds pretty shady.
People an say what they will about the Hughes FAP, but I haven't been hit with it for a long time and have downloaded more than ever due to the FAP free time.
KP
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HN7000S G16 970Mhz |
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Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| reply to processauto
With the 3am to 6am free zone implementation the complaints have pretty much dried up. All except the most naive understand the need for bandwidth restraints in order to guarantee everyone a decent level of performance. I've only been fapped once since April and I had to DL a lot to be nailed with it. I understand the need for a fap and for me it's pretty much a non issue. Everyone who hates it then good luck to you. Move back to town and have your cable. Me, I like having the best of both worlds. Living out in the boonies with the bear and moose and having high speed internet to boot. Doesn't get any better. 
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HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram / WinXP Pro/ Firefox 2.0.0.3 |
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JoshuaJSlone
join:2003-09-05
Roann, IN | reply to processauto
Re: so you don't like hns fap?
That doesn't sound so bad. It's more like the old Hughes FAP; things slow until your bucket refills. Much better than automatically being screwed for a full 24 hours. |
|
Gone
@eot.com
| reply to kp420wv
said by kp420wv  :wow... we'll advertise and give you a number then bust you when you hit 80% of that number. Sounds pretty shady. (...) Not near as shady as HN's phathom downloads appended to customer usage logs which forces the connection into FAP mode.
With modem & cpu turned off HN customers are getting FAP'd.
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zeddlar
join:2007-04-09
Jay, OK
·HughesNet Satellit..
| reply to processauto
I guess this isnt happening to everyone because when I unplug my modem and figure in the time zone difference on the usage page it shows ) usage for the entire time my modem was unplugged. I have tried it for a week straight now and is the same every night.
And he is right, give wildblue a try and if you do fap you can stay that way for 2 weeks or more depending on how long it took you to fap out in that month. I will give wildblue credit though, I never fapped on them but from what I read and heard your connection is still usable for the most part as long as you dont upload anything or visit and secure sites. I think the fapped speed is like 128k down and I have no idea of the up speed.
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HughesNet small buissness $99 package / AMC9,83west/990Mhz./.98 dish/2 watt radio/HN7000s modem/ 4 computers on a linksy's wired network |
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processauto
Processauto
join:2002-04-15
Fremont, WI | reply to JoshuaJSlone
what struck me, and no one else has commented on, is thier statement that repeated FAP violators may have thier service terminated. |
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c150L
join:2004-06-30
New London, WI
| said by processauto :what struck me, and no one else has commented on, is their statement that repeated FAP violators may have thier service terminated. You beat me to it. I was busy trying to C&P my last months usage data into Excel, to see how much I used last month. (Not an easy task.)
1278.27 down last month.
WB Value pak allows 2300up and 7500 down?
Less than 1300 in the down direction and Hughes took 24 hours away from me with their FAP policy. Also, it appears with WB, one can use their system at around dial up speeds when fapped, the bucket refills while fapped and perhaps better yet, it looks like they attempt to warn you (via E-mail?)and if one does not heed the warnings (repeated abusers) they take harsher measures. Sounds more friendly and/or reasonable to me.
I only used 1278mb down last month and was crippled (FAPPED)at a potentially dangerous weather period. (Dangerous enough that I was keeping a close eye on it.)
I'm only complaining about Hughes fap, as there are no warnings, there's no way I DL 171mb of data while my system was down 75% of that hour as Hughes says and the sytem was worthless for the next 24 hours.
Sorry if I misstated anything. Anyone, please correct me if I errored in my conclusions.
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Win 98 and Win 2K DW6000 CE on AMC3 1290 Linksys BEFW11S4 |
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zeddlar
join:2007-04-09
Jay, OK
·HughesNet Satellit..
| reply to processauto
Nope, you are right on with everything except that with wildblue FAP they dont have a recovery rate as in a constant rate that you bucket refills. With them what you used exactly to the minute thirty days ago is coming off of your months usage at the same time that what you are doing now is adding to it, so if you FAP out you will stay that way untill enough has come off from 30 days ago to bring you back below your FAP limit. Theoreticly this can keep you fapped for 2 weeks or more and being fapped for 3 days to a week is common with them. They do however have a much higher download threshold so hitting the FAP is a little less common for them and yes you can still surf at FAP speeds or you could when I had it but any secure sights and a few others will time out every time because of Wildblue's set latency and the slower speeds combined.
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HughesNet small buissness $99 package / AMC9,83west/990Mhz./.98 dish/2 watt radio/HN7000s modem/ 4 computers on a linksy's wired network |
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c150L
join:2004-06-30
New London, WI
| I'm not suggesting I'd switch to WB or have any idea on what issues are on the othe rside of the fence. But seeing I was fapped trying to update a small doplar radar screen AND for my last month, I only used 17% of WB 30 day fap limit, if it were not for the cost of install and another satellite contract, I'd dump Hughes right now. What they did is unreasonable. At least let our little buckets refill, so we can regain use of our system. If I repeatedly did such, then throw me in the 24 hour penalty box.
My monthly usage last month with Hughes was less than what WB allocates for their upload limit. Not to mention WB 7500 downward.
Beside, I never used that 171 mb Hughes says I did.
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Win 98 and Win 2K DW6000 CE on AMC3 1290 Linksys BEFW11S4 |
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hjriver
hjriver
join:2006-12-03
North, VA
| said by c150L :I'm not suggesting I'd switch to WB or have any idea on what issues are on the othe rside of the fence. But seeing I was fapped trying to update a small doplar radar screen AND for my last month, I only used 17% of WB 30 day fap limit, if it were not for the cost of install and another satellite contract, I'd dump Hughes right now. What they did is unreasonable. At least let our little buckets refill, so we can regain use of our system. If I repeatedly did such, then throw me in the 24 hour penalty box. My monthly usage last month with Hughes was less than what WB allocates for their upload limit. Not to mention WB 7500 downward. Beside, I never used that 171 mb Hughes says I did. I'm a local NOAA co-op observer and I frequently keep the doppler radar on screen and sometimes open a new tab with a different view at the same time and I've never ever even come close to being subjected to FAP. That must be some radar display you were viewing to require that much bandwidth.
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HN7000S/Satmex6/1190/0.78/pro-plus/Sig level: 65 |
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zeddlar
join:2007-04-09
Jay, OK
·HughesNet Satellit..
| reply to processauto
I know how this is going to go over but if it were me I would just stick it out a while. There are threads concerning phantom and duplicate downloads on all the Hughes subject forums I watch so it wont be long and they will have it fixed. Also someone pointed out somewhere that you would be well advised to report your problem to the BBB. That seems to get their attention faster than about anything and if anyone is in fact having this problem and reports them then they will have no choice but to confront the situation.
I personally think usage monitering bugs aside that the new FAP is the greatest thing they have done in several years if they just get forced to stop the phantom download problem.
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HughesNet small buissness $99 package / AMC9,83west/990Mhz./.98 dish/2 watt radio/HN7000s modem/ 4 computers on a linksy's wired network |
|
Gone
@eot.com
| said by zeddlar :(...) There are threads concerning phantom and duplicate downloads on all the Hughes subject forums I watch so it wont be long and they will have it fixed. (...) In reference to duplicate, phathom & other usage log reports:
HN usage log reports for a site id (customer) has no reason to be in consistent error. In short there is no reason for them to be screwing with accounting.
The problems should have been resolved instantly instead of utilizing the errors as a means for financial gain.
HN is one of the largest internet satellite providers, they claim a customer base of 350,000+.
Can you imagine how much bandwidth HN has_not_had_to_pay by putting customers into FAP mode & how many customers have been short changed for no access to bandwidth they paid for????
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v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| reply to zeddlar
said by zeddlar : There are threads concerning phantom and duplicate downloads on all the Hughes subject forums I watch so it wont be long and they will have it fixed. I'm sceptical. I reported the problem shortly after april 18th , had it up to executive tech support and they did ignore it.
And why should they fix it, they don't care about loosing customers.
then about new fap, I see it different. Not much changed to the old fap, except that you get without warning disconnected for 24 hours and that is IMHO just wrong.
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath) |
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kp420wv
join:2006-10-24
Fairmont, WV
·HughesNet Satellit..
|
I'm sorry to say I have no sympathy for anyone who thinks they are being screwed.
I hated the service until the FAP-free time was put in back in April. Before the 24 hour FAP the service 24/7 was too freaking slow all the time. I really don't cry for the newbs who are more or less saying "my connection is so fast I FAP out!". I remember the days not so long ago when you couldn't even get close to the FAP no matter how hard you tried.
After the 24 hour FAP was implemented I felt it was way too harsh a punishment, but hey at least the service was usable for the first time. With he FAP free time as long as you are not a moron, bottom line is you can download what you want.
All of the people with phantom downloads I would bet that 99% of them can be explained by either unsecured connections (I once FAPed a neighbor a mile up the road on accident, ranted on this forum then discovered I was somehow magically on his network) or ad/mal/virus whatever of some sort or another.
I suppose I feel for you if you really are in the 1% that may have some sort of actual issue. My connection has been perfect for 4 months so I'm just going to stick my head into the sand.
With all that said, I would give my left nut for an alternative, but since its not here I'm done crying or reading about others crying. Anything regarding the FAP I'm never reading/responding again.
Wheww i feel better for some reason. Sorry to those my post hits the wrong way, but after a few too many beers and reading nothing but "I hate the FAP" posts for months I'm done, go back to dial-up and leave the forum to actual technical problems. peace out
KP
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HN7000S G16 970Mhz |
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ExHughesUser
@gci.net
| reply to processauto
I too am going to say only one last thing. The FAP is a mess, granted. For those who have no other options, it's a catch 22. Lots of people cannot afford to spend that sort of money on service that is inferior to even the most primitive broadband, but many cannot afford to be without some sort of Internet that offers better speed than dial up. These are the people hit the hardest.
For those, however, who can afford to flush their money down the drain, I'm going into the plumbing business and I want to be your plumber. |
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zeddlar
join:2007-04-09
Jay, OK
·HughesNet Satellit..
| reply to Gone
LOL, I just love it when peeps say hughes is doing this to make money. If you have a 15 meg cable connection and only happen to use half your alloted cable connection in a month do you only pay half your bill? I am telling you it would not matter if every single person on their system was Fapped out, the cost would be the same and it does nothing but hurt them. Like I said before, if you have a legitamate complaint take it to the BBB and with enough reports, hughes will be forced to take notice and fix the problem.
As far as there being no reason for them to screw with the usage logs, well would you rather they left it alone and have all of the free time added to your FAP bucket? This had to be fixed and I am not saying this is the problem, only GOD and Hughes knows what the problem is and maybe only GOD but I do know it only takes one bad string of code to mess up alot more than you bagained for and going back and finding that one peice of code is like finding a needle in a haystack only put in computer terms that haystack can sometimes be the size of a skyscraper.
With that said I totally agree that what is happening is not fair and it needs to be fixed but jumping in here and flaming peeps when they try to explain what may be happening is not going to get anything done but running knowledgeable peeps off from these forums so that peeps that have repairable problems are not finding help in here any more. There are a million reasons this could be happening half of which could be on the consumer end of things in some cases and being a buissness person myself I really doubt Hughes would risk losing more peeps to wildblue and the EVDO and fixed wireless world to just screw with you. Sooner or later they will get it fixed.
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HughesNet small buissness $99 package / AMC9,83west/990Mhz./.98 dish/2 watt radio/HN7000s modem/ 4 computers on a linksy's wired network |
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v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
edit:
August 4th, @11:45AM
| I have to agree with near all of your post.
said by zeddlar :... Hughes would risk losing more peeps to wildblue and the EVDO and fixed wireless world to just screw with you. IMHO the higher ups at Hughes don't know what is going on. I just think the workers at Hughes consumer grade devisions don't care (anymore). Hughes has a history of bad customer relationship, why should they do better with their low level workers?
And yes BBB works ....
..and something that worked great with one of my problems. When you can get a credit from billing department the problem gets fixed fast. over two weeks contacting every tier of support did not help, a lousy $20 credit has fixed it in 2 hours.
And KP, that problem I had was with speed. Maybe you should try to find the problem with Hughes first. The 24 hour fap did not correct speed. Also thank you to call me a moron, but there are people that bought bandwidth to use during the day. It' is great that you think your way is the only correct way to use the internet and all others are morons.
And second your head must be already in the sand, else you would have noticed that more then 1% have a real problem with hughes.
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Sprintcard to use Alltel REV A is on the way, DW7000 with .74 dish (soon to be a birdbath) on SM5 |
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CMoore2004
i r teh smarts
Premium
join:2003-02-06
Jonesville, MI
 ·Sprint Mobile Broa..
·HughesNet Satellit..
| reply to zeddlar
Your post also makes it apparent that you have no idea how they pay for bandwidth costs. Typically, the less they use, the less they pay. Remember, they buy their bandwidth, too.
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Sprint Mobile Broadband PX-500 | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD |
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