Re: up and down in http://www.dslreports.com/forum/r18790874 en Tue, 08 Dec 2009 23:34:19 EDT Tue, 08 Dec 2009 23:34:19 EDT Re: up and down http://www.dslreports.com/forum/remark,18796177 iotastorm : OK dude. Call First Tier Support with a DSL problem.
Feel the pain......]]> http://www.dslreports.com/forum/remark,18796177 Thu, 02 Aug 2007 11:48:46 EDT Re: up and down http://www.dslreports.com/forum/remark,18794085 Mannus : "Bangalore's won't fight without their leader"]]> http://www.dslreports.com/forum/remark,18794085 Thu, 02 Aug 2007 00:15:54 EDT Re: up and down http://www.dslreports.com/forum/remark,18792285 phattieg :
said by Jon See Profile :

said by icp1 See Profile :

...while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses...
He doesn't call and deal with them, His assistant does.

You don't really think this guy is gonna sit on hold and talk to a CSR like the rest of us do you?
I don't know the guy personally, but he is not the only CEO who wants to be treated like a normal customer. I highly doubt he has his assistant call, simply because the whole purpose of doing it this way is to test a few things. By doing this, he can see if the policies that are in use now are "working" policies. To check hold times. To see billing errors, or other situations that might frustrate customers into bailing out. I know it's hard to believe he wants to be treated normal, but I know of a few "higher ups" that do the same thing, and they don't have their assistant call.
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.]]> http://www.dslreports.com/forum/remark,18792285 Wed, 01 Aug 2007 19:43:10 EDT Re: up and down http://www.dslreports.com/forum/remark,18791666 GemSnake : That's Bangalore! Thank you very much, my friend. j/k :)]]> http://www.dslreports.com/forum/remark,18791666 Wed, 01 Aug 2007 17:54:26 EDT Re: up and down http://www.dslreports.com/forum/remark,18790874 supergirl :
And so he was. "It wasn't very good at first," Stephenson said. "But I think until you actually just use our service like our customers do, you don't have an appreciation sometimes for the hoops we make people jump through."


That says it all. I bet when he said he was the CEO he got perfection. I get the runaround everytime I talk to T. How star 69 gets on my bill and IT'S BLOCKED is beyond me. Then it takes two managers to credit it. Gee.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl]]> http://www.dslreports.com/forum/remark,18790874 Wed, 01 Aug 2007 15:50:59 EDT Re: up and down http://www.dslreports.com/forum/remark,18790728 S_engineer : Randall Stephenson is full of s@#%!. It insults our collective intelligence to say that he's wasting the same amount of time with ATTs CSRs. I'd love to see his conversation with "Todd" in Bangladesh!

I'm sure the stockholders love to know thats he's wasting vast amounts of time listening to advertisements and bad canned music.
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Burn a tire, but make sure you buy that carbon offset!]]> http://www.dslreports.com/forum/remark,18790728 Wed, 01 Aug 2007 15:25:11 EDT Re: up and down http://www.dslreports.com/forum/remark,18790110 Jon :
said by icp1 See Profile :

...while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses...
He doesn't call and deal with them, His assistant does.

You don't really think this guy is gonna sit on hold and talk to a CSR like the rest of us do you?]]> http://www.dslreports.com/forum/remark,18790110 Wed, 01 Aug 2007 13:59:09 EDT up and down http://www.dslreports.com/forum/remark,18789545 icp1 : I read this article yesterday I think,
while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses, the DSL comments are quite out there in my opinion, and I am usually an AT&T supporter...]]> http://www.dslreports.com/forum/remark,18789545 Wed, 01 Aug 2007 12:30:05 EDT