phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| reply to Jon
Re: up and down
said by Jon  :said by icp1 :...while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses... He doesn't call and deal with them, His assistant does. You don't really think this guy is gonna sit on hold and talk to a CSR like the rest of us do you? I don't know the guy personally, but he is not the only CEO who wants to be treated like a normal customer. I highly doubt he has his assistant call, simply because the whole purpose of doing it this way is to test a few things. By doing this, he can see if the policies that are in use now are "working" policies. To check hold times. To see billing errors, or other situations that might frustrate customers into bailing out. I know it's hard to believe he wants to be treated normal, but I know of a few "higher ups" that do the same thing, and they don't have their assistant call.
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