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Sean

join:2004-01-23
Toronto

reply to pnh102

Re: Obvious Result

said by pnh102:

said by laserjobs:

You are right about customer service. Most CEOs don't understand where the value is in a company. Maybe they shoud teach this curve in MBA programs.
Again though, if this curve was correct, then just about every company in business today would have stellar customer service. However, we all know that this is not true. That means that customer service is not going to be the deciding factor for most people.

And on another note, many companies have been done in by shoddy manufacturing.
You missed the point when someone said the companies you're in bed with (AT&T, Comcast, etc) have monopolies. Maybe you can find a way to get your peanut sizez brain to understand what that means. Here's some help:

Monopoly: (economics) a market in which there are many buyers but only one seller; "a monopoly on silver"; "when you have a monopoly you can ask any price you like"


pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

said by Sean:

You missed the point when someone said the companies you're in bed with (AT&T, Comcast, etc) have monopolies.
Yawn. How is AT&T a monopoly? I can get wireless service from AT&T, Verizon, Sprint/Nextel or T-Mobile. If I have AT&T phone service, I can replace that with wireless service from any of the aforementioned companies. Depending on where I live, I might even be able to get phone service from a cable company that competes with AT&T.

How is Comcast a monopoly? I can get TV service from at least 2 satellite providers. Depending on where I live, I can get Internet service from DSL providers. Their phone service also competes with offerings from wireless companies as well as the local phone company. Anyone who sees ads for Comcast always sees comparisons between them and the phone company. If Comcast was a monopoly, then why are they competing with anyone else?
said by Sean:

Maybe you can find a way to get your peanut sizez brain to understand what that means.
You are aware that this website provides a spell check feature, correct? If you want to throw out insults, you might want to make sure your own English is correct first.
--
Only SHATNER is Kirk.


kyler13
Is your fiber grounded?

join:2006-12-12
Arnold, MD

They are monoplies because they don't 100% overlap with any other competitor (except cellular providers which is another topic altogether). Do you think Comcast cares that much about FIOS TV or U-verse? No, because the market penetration is small for those just-getting-started services. And while they're trying to steal cable customers, cable is trying to steal phone customers. The bottom line is you have telecom and cable companies trying to act like true competitors, but their core strengths are totally different products. As for satellite, with equipment costs, line of sight issues, and spotty MDU availability, it's yet another example of not quite competing. No complete overlap. Get it?



pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Sorry. If company A is trying to get customers from company B, then company A competes with company B. It is just that simple.
--
Only SHATNER is Kirk.


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