Reviews:
 ·Bright House
| It doesn't surprise me... ViaTalk now has a customer base that they did not have time to prepair for. As a direct result, of course they will have issues answering the phone and trouble tickets. What do you expect. It cost alot more money than one thinks to answer the phones, and repair tickets, so why would a company, who is trying to save you money, hire more people than necessary to fix it. Of course they can hire outsourcers, but you have to train them, and that can take anywhere between 1 week to 1 month, depending on the complexity of their duties. SOMEONE has to be there to port your phone numbers. I'd expect this to be resolved soon, but could care less in the first place because I am not a customer of ViaTalk. It is so stupid to even make an article about this situation, considering the fact that SunRocket went belly up with such short notice. How can you EXPECT a certain level of service when you doubled your overall customer net gain? How about this, wait 2 months, THEN tell us they suck badly in that area. Reporting this so soon does nothing but stur up rumors, frustrate the folks they have that are answering the phones, and overall makes life harder for their company. I'm sure they aren't the only ones slammed by this situation. Naturally they are making number porting a priority to retain new connects.
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