vaxvms
ferroequine fan
Premium
join:2005-03-01
Worcester, MA
 ·Charter Pipeline
| Ignoring the users. Again
I was (past tense) a Hostway customer. I went thru an almost exact situation years ago. A scheduled 12 hour outage was still out 18 hours later. 12 hours after the scheduled back-in-operation time Hostway posted a notice saying Oops there was a problem and everything is working now. But it wasn't. Hostway was quiet for another 12 to 18 hours before posting a note saying There's a problem. It'll be fixed really soon. Soon=days.
The one time I needed to use tech support it was a nightmare. The technical skills required to be in support was knowing how to use an on/off switch.
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Ferroequinologist |
