Helpful Tips
@telnor.net
| reply to kbuhagiar
the SS4100 modem came from factory with PPPoE on modem,
as you said before, you have static ip setup in your connection, first you need to place the modem on bridge mode if you have static ip's setup in a router or in your computer, first open IE and type in 192.168.0.1, then select advance then select connection configuration and change the network settings to non public ip's and save settings, then select PPP location and select bridge mode and save settings, then wait for the P E D become solid green, then you can connect the modem to the router and you are set, but if you still having issues call the help desk and ask to be transfer to second tier support, because they can check for more specific info on that type of modem, and it is fully supported by them, or if or you can migrate your account at help.sbcglobal.net/register, and there you can create a user name and password and create a PPPoE connection on the modem, if you want to access the modem after you place the modem on bridge mode, you need to reset the modem to be able to access the modem one more time, for that you need to press the reset button for 5 seconds, be careful not to turn off the modem on the reset process takes place, because it will burn out the modem. |
