| reply to scruffy
Re: 3Web / CyberSurf / CIA Officially Worst ISP in Canada I agree.
On July 25, 2007, their system went down for more than 24hours in Vancouver, BC. I got some help/diagnostics at 530 in the morning [calling them on my cell phone 22 hours after the outage.] I sent a ping report and request for credit and explanation and got this reply two days later:
"My apologies but I am not sure what you are referring to in your email. The reason being is that you provided questions and results but you did not provide what the other emails were or what the problem is that you are experiencing. If you could please explain what you are referring to so that I can look into this for you."
My response:
Your system broke down. You were not informed about this? Was I the only person who called?
Your system was offline for more than 24 hours for me in Vancouver, BC. The ping report shows that.
I had no phone, no email and no internet. I had voicemail, but no way to access it except from a remote location or my cell phone.
I spoke with an HD Agent nnnn/nnnn - Mark/Mike. He asked me to connect the cable modem directly into the computer instead of the Voip [Linksys] router and run IPConfig. He said he would pass it on to the technical department. I gave my cell# to the HDagent.
My old IP address was 72.53.33.xxx
After the network came back up, it is now 72.53.33.xx.
My questions remain:
Why did this happen?
When did CIA first become aware of it?
How many customers were affected? 30? 60? 200? 1,000?
When I saw that the 'net was back up, I reconnected my cables.
I received a call on my Local phone number from Shaw cable asking if my service was back. If it was not back up, the Shaw rep would have reached only my VoiceMail.
The 3web HD Agent never called my cell phone.
I want a credit for this service disruption. Please advise within 24 hours.
I also want to know if I can set up call forwarding options from a remote location when I am unable to dial *72.
-30-
Two days later: no reply. |
