| Comcast customer service I am in Comcast hell. We have not had HD service since Monday. The box has been switched out twice. I have spoken with at least 15 different Comcast employees. Yesterday, a Comcast service tech was at my house for 3 + hours. There is no problem with my cable, lines, equipment, tv etc. The problem is an incorrect code, entered at some "central location." I am now scheduled for yet another service call tomorrow (Saturday.) Given that I have been told repeatedly that the problem is with the code sent to my HD box, I don't know what good it will do to send yet another tech to my house. I did get thru to someone at Comcast Corporate Headquarters who is in charge of the Texas service area. That person is contacting the Texas regional office in Houston (where I am located). Supposedly, this contact can get me priority service. I am not holding my breath. Currently, a call into Comcast tech support is answered by a message that the waiting time to talk to a tech support person is 30 minutes. |
