inferno3387
join:2006-06-14
Jacksonville, FL
| Maintenance Supervisor fixed ALL of my problems!
If you are having problems with your internet connection, you need to contact the maintenance supervisor! After 5 months of calling their support line, and then after they messed up my account. I contacted the local office, asked for the maintenance supervisor. Now everytime my internet goes out, I call that supervisor up, and he sends people out ASAP!
So, if you are having problems, call your local office and try to get in contact with the head managers that can send out trucks in 30 mins!
Peace!!
»www.gamehacked.com/ |
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JahsDisciple
Living my life like it's golden
Premium
join:2007-07-07
Baltimore, MD | good advice. thanks. |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE | reply to inferno3387
riiiight... |
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maxpower
join:2006-10-09
Providence, RI
1 edit | reply to inferno3387
May not work in all areas. It's hard to do your job if your on the phone all the time, unless that is your job. |
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FanaticGamer
join:2006-10-16
Jacksonville, FL
| reply to inferno3387
You are more than likely on the Intermittient List, and the Zone Coordinator or Maintenance Supervisor is routing what would be an On Call Tech Out to the Address to take a look.
Also in Jax, we have a Advanced Resolution Team, for Accounts that have had more than 1 Trouble Call in the last 30 days, or an Unresolved Maintenance Ticket.
I can take a look if you want, PM me your account number or address.
-FG |
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inferno3387
join:2006-06-14
Jacksonville, FL
1 edit | said by gar187er  :riiiight... I don't really care if you believe me or not, but I have a direct line to the maintenance manager in MY area, not the national area... I called the guy up, and he sent out the tech in about an hour a few days ago.
I don't really care if you believe me, just trying to help you out... |
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WickedWinter
join:2003-08-02
USA
| reply to inferno3387
said by inferno3387 : get in contact with the head managers that can send out trucks in 30 mins! So that's why they are ALWAYS late for my legitimate appointments.  |
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inferno3387
join:2006-06-14
Jacksonville, FL
| said by WickedWinter :said by inferno3387 : get in contact with the head managers that can send out trucks in 30 mins! So that's why they are ALWAYS late for my legitimate appointments. LoL. He sends out people when he has an opening, there are "emergency" workers that go out when they are needed...  |
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Jovi
join:2000-02-24
Mount Joy, PA
 ·T-Mobile US
| reply to inferno3387
said by inferno3387 :If you are having problems with your internet connection, you need to contact the maintenance supervisor! After 5 months of calling their support line, and then after they messed up my account. I contacted the local office, asked for the maintenance supervisor. Now everytime my internet goes out, I call that supervisor up, and he sends people out ASAP! So, if you are having problems, call your local office and try to get in contact with the head managers that can send out trucks in 30 mins! Peace!! » www.gamehacked.com/ I am having an issue that has been going on for over 3 months. I have spoken with my local maintenance supervisor and instead of sending a line truck as promised, she just closed the ticket and swept it under the rug. 
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"Where's my coffee? Oh. I guess it's my turn to make it." |
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AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
 ·Comcast
| Well, I've had about 15 techs come out to my place to fix the same problem, and after finding the email address for the comcast HQ, all of my problems (almost, still working on them) are going to be fixed (once we call them; very responsive, though) within a few weeks. This appt. was for a pole problem (network) that we've had for at least 6 years. |
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Timer is running
@proxad.net
thumbs down from:
Cabal
| reply to inferno3387
said by inferno3387 :try to get in contact with the head managers that can send out trucks in 30 mins! Or it's free right!
Are you sure you're not thinking about Pizza Hut or Dominos? |
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inferno3387
join:2006-06-14
Jacksonville, FL
1 edit | said by Timer is running :said by inferno3387 :try to get in contact with the head managers that can send out trucks in 30 mins! Or it's free right! Are you sure you're not thinking about Pizza Hut or Dominos? Thats why I hate this site sometimes, people like you will NOT listen to anything I say. Yes, it was free, so if you don't believe me I don't care. But people like you make this site annoying to visit. Are you a democrat?  |
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jplove71
IBEW 113
Premium
join:2001-03-16
Colorado Springs, CO | Ignore those that don't take the time to register on this site. Some just like to troll. |
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Johnny
Premium
join:2001-06-27
Atlanta, GA
·Comcast
| reply to inferno3387
Concur. The techs that come out don't know jack. The only way to get something done is to go higher up. The two times I have done that, the guys they sent actually fixed it. I don't see why they are wasting their money on these other guys.
As far as the Unresolved Maintenance Ticket, first you have to GET a Maintenance Ticket. None of the techs who said they were going to "turn it over to Maintenance" ever would give me the ticket number or call it in as I waited. They never intended to turn in anything.
Maintenance never talks to the customer to see what the problem is, unless you have them sent by higher-ups who tell them "stay until it is fixed."
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Said by indignant xenophobic poster: "That should be one of the prerequisite's for citizenship, [to be] able to take and pass the test fully in English." |
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Johnny
Premium
join:2001-06-27
Atlanta, GA
·Comcast
| reply to jplove71
said by jplove71 :Ignore those that don't take the time to register on this site. Some just like to troll. I ignore them all. Just click their name and there's your Ignore Anons button. |
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inferno3387
join:2006-06-14
Jacksonville, FL
| said by Johnny :Concur. The techs that come out don't know jack. The only way to get something done is to go higher up. The two times I have done that, the guys they sent actually fixed it. I don't see why they are wasting their money on these other guys. As far as the Unresolved Maintenance Ticket, first you have to GET a Maintenance Ticket. None of the techs who said they were going to "turn it over to Maintenance" ever would give me the ticket number or call it in as I waited. They never intended to turn in anything. Maintenance never talks to the customer to see what the problem is, unless you have them sent by higher-ups who tell them "stay until it is fixed." Correct, finally someone agrees. Once you have someone from your local office on your speed dial that is a higher up for the local office, your in luck.
Here is some info. When you call the local office, ask for the sales manager for the entire area, if you cant get him, get in touch with the maintenance manager. They will fix your problems. After about 3 or 4 months with a crappy connection, the maintenance manager fixed in in a few days. It was amazing...  |
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