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| reply to fAcEtIOUs
Re: Why billing is screwed up TCH,
While on one hand I want to agree with you. I think that a lot of companies are starting to fight internally. All of the departments are working to show a profit, so while you say out-sourced, I think that you would be amazed at how many companies have internal departments that code systems, that just don't live up to the specs that are required.
Personally, I think that Verizon is also trying to be responsive to what we as consumers want in our billing and our products, and they have to many marketing people trying to push products out the door without getting buy in from supporting departments.(Billing, Tech Support, Provisioning and the like) I have seen that many times, marketing just simply doesn't understand what other groups within the company do, or they really could care less.
I know my marketing folks could care less if they can bill a product, they only want to know how they can get it out to the market, as quickly as possible.
Verizon only leads with Fiber, it seems that half the time they are playing catch up with Cable companies. Take the mentioned Bundles, for example. | |
| said by TeatherWind: Personally, I think that Verizon is also trying to be responsive to what we as consumers want in our billing and our products, and they have to many marketing people trying to push products out the door without getting buy in from supporting departments.(Billing, Tech Support, Provisioning and the like) I have seen that many times, marketing just simply doesn't understand what other groups within the company do, or they really could care less. I know my marketing folks could care less if they can bill a product, they only want to know how they can get it out to the market, as quickly as possible. That brings to mind 2 Dilbert cartoons I remember. The battles between marketing and engineering.
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