| My experence Ive had FiOS TV/Internet/Phone for about 5 months now. In that time I have had to call to have my bill corrected or have some service issue attempted to be fixed at least once a month.
Two weeks after I have FiOS TV installed I start loosing all of the local TV stations 2-49 on every STB, the channels worked fine without using a STB and their HD equivalents worked fine as well. This problem occurred every night beginning right around or in the middle of prime-time and lasted until sometime early the next morning. This went on for 2 months and their FSC could not do a dam thing to fix it except for send tech after tech out when the problem was not occurring. The only reason it finally got fixed was due to a call I placed to the local area manager, I had his number from back when I was having DSL issues. He had the problem diagnosed in about a day (It was a bad PON card) it took about a week after that to have it replaced because they had to order the part to fix it but at least he got it resolved which is more then I can say for the FSC.
The first bill I received was 2 months after I subscribed to FiOS it looked fine well except they promised me credit for 2 months of free TV service for the hassle of not having any of the local TV channels.
The 3rd month came along and there was proper credits applied to that bill except for not having the proper discounts applied to it, then there was the fact that one DVR lost its activation due to there billing problems, FSC sent a tech out and it only took him 5 minutes to call a Network Tech and have it re-activated.
The 4th month rolled along and after upgrading one of my 2 DVRs to a multi-room DVR during the 3rd month I ended up with a $19.99 extra outlet charge and ended up still paying for the DVR that I upgraded to the multi-room DVR, and agian the second non-multi-room DVR had once agian lost its activation due to there billing problems, this was the first month I talked to a decent FSC support person, after I told him what happened with the box in the past and what was done to resolve it he told me he would call the network techs and have them fix it and resolve the issue for good and call me back, this was I think the only time a FSC person returned my call and a problem was actually resolved properly.
Finally this months bill came and it is correct for now and the DVR that was loosing its activation is still working, I wont be holding my breath on next months bill i am sure they will find some way to mess it up when they roll out the new guide.
I still do not know if the hell I have been put through with Verizon's billing and for the most part worthless FSC personnel was worth it but at least I was finally able to tell Comcast where they could stick there crappy service. I guess this is the price you pay for new technology and being the first person in the area to have the service. |
