said by TeatherWind :

Personally, I think that Verizon is also trying to be responsive to what we as consumers want in our billing and our products, and they have to many marketing people trying to push products out the door without getting buy in from supporting departments.(Billing, Tech Support, Provisioning and the like) I have seen that many times, marketing just simply doesn't understand what other groups within the company do, or they really could care less.

I know my marketing folks could care less if they can bill a product, they only want to know how they can get it out to the market, as quickly as possible.