http://www.dslreports.com/forum/r18837635 en Tue, 02 Dec 2008 17:04:41 EDT Tue, 02 Dec 2008 17:04:41 EDT http://www.dslreports.com/forum/remark,18837635 Rob20895 : Ok, I am the one that has the phantom STB. I had TV service installed late in Dec 2006, and have been calling for credits for that box every month ever since. As it turns out I made my monthly call this morning to get the credit for the current bill. As usual I received all the assurances that the problem would be taken care of before the next billing cycle. So does anyone actually think they got it right this month? Personally I think there is a greater chance that Ivan Seidenberg will stop by with a six pack and some take out to watch a game on my FIOS TV service. By the way the actual FIOS service is outstanding. The difference between quality of the service and the quality of first level customer support could not be greater.]]> http://www.dslreports.com/forum/remark,18837635 Wed, 08 Aug 2007 23:23:20 EDT