 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| reply to hobgoblin
Re: Why billing is screwed up I wouldn't dump billing into the support bucket - I'd categorize billing as billing, so I'll stick by my claim that FiOS support is superb.
But of course, in my experience billing has been fine too. Has your experience been different than mine, hob? |
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | said by JTRockville:I wouldn't dump billing into the support bucket - I'd categorize billing as billing, so I'll stick by my claim that FiOS support is superb. But of course, in my experience billing has been fine too. Has your experience been different than mine, hob? My experience with Verizon is limited to DSL Support, using the Direct Forum and the Phone system. While the techs in the Direct Forum were pleasant they actually had no clue what the issue was and kept trying to set up a house visit for a router in State College PA. The Billing support was pathetic when I tried to get some sort of credit for the issue. It took three calls to get 20 bucks.
As a support profesional if I was rolling out support for a brand new service it is very easy to look good in the early stages. The Initial take up of the service is normally highly skilled users that in most cases are not a supprt burden. Once marketing starts targetting the next level of the customer base is when the the issues start.
Of Course Billing is SUPPORT.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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