stray
join:2000-01-16
Warren, NJ
 ·Verizon FIOS
| Old news...for me!
My FIOS TV bill has been consistently screwed up since Jan. Somehow they keep charging me for 6 STBs, when I only have 2. Had to call in every month to get a credit (in arrears) but the same error would appear the next month. Finally, I found a supervisor who admitted there was a bug in their system, that they could not remove the extra STBs from my bill, but that she would monitor the bill every month and correct it. For a few months, she would CALL ME at the end of the billing cycle to let me know the extra STBs were still on the bill, but the prior month's credits would also be there (they were.)
In June she stopped calling and the bill came in again with 6 STBs. I called, demanded a supervisor (none available, but was promised a call back within 48 hrs which never came.) The billing rep said she would correct the number of STBs (she finally did get that right), offered some credits for the inconvenience, and backdated the bundle prices to the beginning of my service (before the bundle was offered.) July's bill finally came in and was correct, including the credits.
It only took 6 months to correct the number of STBs on my account.
Ernestine (Lily Tomlin) got it right: "We don't care. We don't have to. We're the Phone Company." |
