Sunrocket stealing numbers back?? in Teleblend http://www.dslreports.com/forum/r18839955 en Wed, 09 Dec 2009 21:22:28 EDT Wed, 09 Dec 2009 21:22:28 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,19072999 ryeny3 : I ported two numbers away from TB on 8/3. According to Nuvio, my numbers were snapped back by TB shortly afterward. Nuvio challenged the taking back of one number and was able to reclaim it. I later began a new port of the second number with Net2Phone and that number transferred on 9/10.]]> http://www.dslreports.com/forum/remark,19072999 Fri, 14 Sep 2007 10:16:08 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,19072926 TBSupport1 : Sunrocket nor Teleblend are holding on to any numbers. Packet 8, Vonage, ViaTalk, SunRocket, Voip.com, Lingo, and Teleblend all get numbers from carriers. When someone LNP's a number to another service, that old carrier that held the number now has to release the number. It is not the service provider (the guys I listed above) that does this. They actually have no say in this process at all. ]]> http://www.dslreports.com/forum/remark,19072926 Fri, 14 Sep 2007 10:01:08 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,19071963 Oeberon :
said by dmolavi See Profile :

Now, to clear things up, are the only people who are experiencing this signed up w/ TB (to save number, etc)? Or are non-TB subscribers who went to another provider (not necessarily packet8) also seeing this?
I signed up directly with Packet8. I never signed up for service with TB; I did not trust that they would be a viable option as they had only been around for 2 weeks prior to the SR downfall. I have been waiting for 6 weeks for my number to port. I called P8 after 2 wks and was informed that SR or TB was holding on to lots of numbers and they they were currently in a lawsuit over it with them. The CSR told me that it would be another 4 weeks. It has been 4 weeks and my number still has not ported. I would just say to hell with the old number and use the new one except that the number P8 assigned me is not local to some of the areas that my un-ported number is local to; people that have always been able to make a local call to me are now having to dial long distance.

Due to the porting issue and the SERIOUS LACK of features with P8, I am seriously considering canceling and finding another provider, but I fear I may have f**ked myself by waiting so long. Has anybody had any experience with Magic Jack?]]> http://www.dslreports.com/forum/remark,19071963 Fri, 14 Sep 2007 02:48:52 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18945001 ellud : Riddle me this Batmen. How do I have incoming calls registering at the same time on my SR and Net2Phone accounts at the same time. Same number, exact same minute. My number ported Tues. and this happened yesterday. Looks like about 6 calls were affected. They show up as missed calls in SR but were answered here. Very Weird.]]> http://www.dslreports.com/forum/remark,18945001 Fri, 24 Aug 2007 22:08:11 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18944095 kallsop :
said by DigitalPure See Profile :

so TB did not do anything illegal in all reality it is the stupid carriers that messed this up.
Some Sunrocket phone numbers are generating "please sign up with Teleblend" incoming announcements even on numbers where the customer has not signed anything with Teleblend.

Are you saying that it isn't Teleblend doing those announcements? Why is someone other than Teleblend asking callers to sign up with Teleblend? That doesn't make any sense to me.]]> http://www.dslreports.com/forum/remark,18944095 Fri, 24 Aug 2007 19:51:20 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18943150 anon : I signed up with Viatalk on 07/17 and faxed Viatalk LOA on the same day. Because I did not receive any response back from Viatalk in a week, I decided to cancel Viatalk account and ported my primary number to Teleblend and signature number to T-mobile. The primary number was ported without any problems. However, T-mobile told me the request for porting is rejected by Global Crossing because there is another request. I contacted Viatalk by phone 2 times by waiting 3-hour each time. Viatalk confirmed that the porting has been canceled. I called T-mobile and let T-mobile know T-mobile is the only company with my authorization. From then, T-mobile has tried the porting requests a few times and all of them are rejected by the same reason. I've called, emailed and faxed Viatalk to ask them to make sure the porting has been canceled. It's been more than 3 weeks. I still don't get any luck. Global Crossing does not tell T-mobile what company is trying to port the number. The only thing T-mobile can do is to keep trying.

Does anyone know what I can solve this?

Thanks,]]> http://www.dslreports.com/forum/remark,18943150 Fri, 24 Aug 2007 17:29:53 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18942829 DigitalPure : Just a FYI, SR/TB does not happen to get involved with the port. What appears to have happened is that the carriers cut off the service to the SR system, and took all their numbers back. well when TB got the service turned back up, then the numbers that the carriers had control of were still registered as SR numbers since they were not processing (the carriers) the ports they put them back on the circuits.

so TB did not do anything illegal in all reality it is the stupid carriers that messed this up. If you try to port your number away now, the carriers are the ones that are handling the ports, NOT TB so it is hard for TB to steal a number, that they dont even have control over.

if you are really ticked off, I would suggest you call the carrier and tell them to get their act together and not the FCC or TB. They cannot do anything about it.

If you are curios how I know this, I work for a voip hardware provider, and so I am in the local industry. We saw teh same problem with another voip provider that went down.]]> http://www.dslreports.com/forum/remark,18942829 Fri, 24 Aug 2007 16:48:14 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18920954 anon : Previous SR victum. Signed with Packet8 and requested porting on July 31,2007. Nothing yet. Packet8 unable to come up with a difinitive answer as to why my SR# is not porting over. They know, they are just stalling and when I try to pin them down they tell me they are going to escalate my porting process. I've been told that many times by them and still nothing. It is absolutely true that "teleblend" must be holding my SR numbers hostage because people that try to call me on my old SR# get the following message "We apologize for the inconvenience but your existing Sunrocket service has been disconnected! To activate your new sevice with Teleblend please visit www.teleblend.com or call 1-877-488-5519 or dial 0 from your phone. I never applied for or activated with teleblend. Anyone else with same problem?]]> http://www.dslreports.com/forum/remark,18920954 Tue, 21 Aug 2007 18:45:53 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18880551 HenryDavid : I wish it were that simple, google - Verizon, class action, federal law suit, New Jersey. Verizon was overcharging hosptials, shools, government facilities, pennies on the dollar, which resulted in millions. The millions of dollars verizon had to pay out in penalties was a drop in the bucket, did those institutions find other phone providers, NO, Verizon lobbied and made some deals and they are back doing business with the same institutions they were ripping off blindly in the past, THAT'S USA.]]> http://www.dslreports.com/forum/remark,18880551 Wed, 15 Aug 2007 15:45:15 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18879532 dmolavi :
said by HenryDavid See Profile :

I ported from Verizon to SR within 2 days, 2 years later I'm trying to port from SR to Packet8 and 2 weeks later no porting, no answers, nothing.

The government needs to set regulations for these VOIP companies, which of course will take longer than any process known to man.
regulation from the feds is not the answer, that will turn VoIP into POTS. customers regulate these companies. if the companies screw the customers, they leave, the company goes under. it sucks for those of us that got caught in the SR flameout, but that's the way it works. (virtual)-natural selection.

back to vacation :) see you all in a few days.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18879532 Wed, 15 Aug 2007 13:19:08 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18869339 La Luna :
said by Hosed in WI See Profile :

I would be happy to sign up - just having found the Register button yet.....

In case you haven't found it yet:

»/join/new
--
~~"As long as America is an infidel enemy, terrorizing it is a duty." Sayed Imam Abdul-Aziz el-Sheriff~~

]]> http://www.dslreports.com/forum/remark,18869339 Tue, 14 Aug 2007 00:34:36 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18869053 rdwarrior : Keep in mind, the only reason that is happening is because both TB and P8 use the same carrier. The carrier's are the ones that are screwing up everything.
It is the same reason mine and everyone else inbound isn't working either. TB looks like they are trying to provide a service and the carriers are just pissed off about SR and taking it out on them. Give 'em a break!]]> http://www.dslreports.com/forum/remark,18869053 Mon, 13 Aug 2007 23:42:05 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18852509 deal2seek :
finally my number was transferred to the new carrier. byebye SR.

Here is my timeline:
(1) 7/19 signed up with italkbb
(2) 7/20 faxed in the LNP request
(3) 8/11 porting finished.
It took 22 days, but I am glad the LNP went through.

I never signed up with tb. ]]> http://www.dslreports.com/forum/remark,18852509 Sat, 11 Aug 2007 06:44:36 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18851734 voiplover : Funny. I guess if you want your # ported to P8 or TB, you just have to tell them not to port it. :D :D :D

Just how many ports can they juggle at one time?

On with the tug of war games!]]> http://www.dslreports.com/forum/remark,18851734 Sat, 11 Aug 2007 00:31:16 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18851547 WAVZuser : My SR number was ported to P8 very quickly (4 days after I told them not to port it).

Then SR/TB took it back, then P8 took it back 2 days later.

It amazes me that SR/TB and P8 can toss my number back and forth without my permission, but VT can't port it to them with my permission.

Obviously the people who actually port the numbers and the people who answer our customer service calls have no efficient means of communicating with one another.]]> http://www.dslreports.com/forum/remark,18851547 Fri, 10 Aug 2007 23:47:00 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18850653 HenryDavid : I ported from Verizon to SR within 2 days, 2 years later I'm trying to port from SR to Packet8 and 2 weeks later no porting, no answers, nothing.

The government needs to set regulations for these VOIP companies, which of course will take longer than any process known to man.]]> http://www.dslreports.com/forum/remark,18850653 Fri, 10 Aug 2007 21:07:31 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18848756 sandwidth : If there's anything I've learned it's this......

This # porting business is worse than escrow in the sale of a home. It's Fvcking R-I-D-I-C-U-L-O-U-S!!!!!!!!!!

And I'm currently just fine and had NO trouble porting from VZ to SR a year ago, but just reading all this crap I'm thinkin' like..............WTF does it take to simply transfer ownership of a phone #???

(Oh how the entire communications industry needs a MASSIVE OVERHAUL......almost as bad as fvckin' Cal Trans!!!)]]> http://www.dslreports.com/forum/remark,18848756 Fri, 10 Aug 2007 16:03:15 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18848317 voiplover : I posed that problem to TB's CS and the most honest answer I received was to find another provider SOON!]]> http://www.dslreports.com/forum/remark,18848317 Fri, 10 Aug 2007 14:59:13 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18848302 Hosed in WI : If someone has Lisa Bickford's email address, I would like to send her a personal plea to release my phone number so that I can have phone service again.]]> http://www.dslreports.com/forum/remark,18848302 Fri, 10 Aug 2007 14:56:31 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18845549 Gork :
said by vilerage See Profile :
Please stop blending my Tele!

<cough>]]> http://www.dslreports.com/forum/remark,18845549 Fri, 10 Aug 2007 06:34:19 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18845342 vilerage :
said by dmolavi See Profile :

said by Moorecards See Profile :

I have to say that is well written with the links supporting it. Hopefully you will get a replay
reply received:

I’m looking for an answer from our network engineers now. We have not initiated any transfers that I’m aware of, but many problems have occurred behind the scenes with our vendors and due to the fact that some people originally signed up with us and then ported after a few days due to problems.

More info as soon as I have it available.
It's the vendors fault AGAIN, huh.

Of course, we'll fall for that AGAIN.

Fool me once, shame on you. Fool me twice, shame on me.

Great work, dmolavi! Thank you!
--
Please stop blending my Tele!]]> http://www.dslreports.com/forum/remark,18845342 Fri, 10 Aug 2007 03:53:47 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18845199 Gork : This is all very disturbing news. I'm glad, this time at least, I made a better decision to cut all ties, request a chargeback and chose to let SR/Teleblender keep my number. And kudos to dmolavi See Profile for stepping in to help. I don't think that correspondence was in any way rude or disrespectful. It was professional, to the point, showed concern and demanded respect.]]> http://www.dslreports.com/forum/remark,18845199 Fri, 10 Aug 2007 02:54:42 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18844797 Caryite : NP at all. I'm 919-460-8. Rate center should be Cary, NC. Have friend in the Apex rate that was denied with 919-362-9 as well. A shame, but I realize VP is a smaller outfit and probably doesn't have the agreements set up that a larger voip company is going to have.

Also have a relative in No VA with 703-737-3 that VP couldn't port a number as well, which I found most surprising. While their website implied porting was possible in all these cases, I found it to be much more limited. ]]> http://www.dslreports.com/forum/remark,18844797 Fri, 10 Aug 2007 00:46:52 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18844668 Mary Ann : I never went with Teleblend. What I find funny or odd is TB implied that to keep your number & avoid having it ported to go with them.

To all of those that did go w/TB, I'm sure you read TB's terms of service when you signed up. If you need to review it, go to their web site and look at the paragraph starting with 'Telephone Number' under the USE OF SERVICE section. You will see that "Upon termination of the Service, TeleBlend may, in its sole discretion, release a Number that was ported in from a previous service provider to TeleBlend." There's more to the paragraph, but you get the point.

After reading these comments it sounds like they were even snatching SR numbers of the ones that never signed up with them. These TB people don't sound very nice. In fact, their actions indicate some may be on drugs, or some illegal substance. If they're not and acting the way they do, they need to be!]]> http://www.dslreports.com/forum/remark,18844668 Fri, 10 Aug 2007 00:16:30 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18844538 Mary Ann : Yes, they shot & killed my old SR no. today also. My other SR no. ported over a week ago to AT&T. Yeah, I get the same recording. ]]> http://www.dslreports.com/forum/remark,18844538 Thu, 09 Aug 2007 23:51:20 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18844256 Fisamo : I'm surprised they indicated they could not port your number, as they do offer Cary numbers. Out of curiosity, what are the middle 4 digits of your number (I assume 919 area code)? 919-xxx-xyyy (don't post the 'y' digits for your privacy, but the 'x' digits are necessary to confirm your "rate center" for portability) Even if you have an Apex number, you should be able to port (they say I can, but I'm happy with CallVantage...)]]> http://www.dslreports.com/forum/remark,18844256 Thu, 09 Aug 2007 23:07:11 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18843656 Caryite :
said by jester121 See Profile :

said by tj008 See Profile :

I ported to VoicePulse.

Got a call around 5pm that all was well.
Wait a minute -- everyone missed the most significant part of this entire thread -- your VOIP provider actually called you back about a problem?

Clearly a bunch of us around here (and in the VT forum) hitched our wagons to the wrong mule. Way to go Voicepulse...
When the whole SR thing went down, one of the few companies that really sounded like a step up in both quality and value that I read about on-line was VoicePulse. I signed up with them that very first week. I spoke to very knowledgeable and professional reps on the phone.

The next day, I got the bad news in a personal call from VoicePulse that they cold not port my number. They asked if I still wanted to proceed BEFORE shipping the equipment. Unfortunately, not keeping our number for well over 10 years is not an option, so we had to regretfully decline. A credit on my CC was there the very next day.

I went to their website and logged my e-mail for when LNP is available in my area. I certainly hope to hear from them and would not hesitate to leave TB if that option with my number was there.

A-OK in my book (and I have no association with them whatsoever): »www.voicepulse.com/]]> http://www.dslreports.com/forum/remark,18843656 Thu, 09 Aug 2007 21:16:22 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18843537 Snyder81 : Login to sunrocket.com member portal, change your settings to "Do Not Disturb" and it will go straight to voicemail. I enabled DnD, enabled Voicemail for my number, called the number, pressed * to setup voicemail, setup my greeting, and I'm done. Now when people call they instantly here my greeting instructing them to call my cell or leave a message.]]> http://www.dslreports.com/forum/remark,18843537 Thu, 09 Aug 2007 20:52:35 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18842833 Fisamo : I don't disagree. In her position with TB, she needs to get to the bottom of these issues and should have had procedures in place to prevent them. (Given the age of the company, though, procedures are an after thought...) It all depends on what you're looking for--if you're looking to point out issues to them (that they likely already know about), keep it up. :) But if you're seriously looking for answers, your approach probably isn't the best...]]> http://www.dslreports.com/forum/remark,18842833 Thu, 09 Aug 2007 18:47:08 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18842771 jimboe :
said by RMag See Profile :

My number hasn't been ported (yet) to VT, but hopefully soon. Anyway - today is the first day in which my old SR number is now dead...although it really isn't dead...my old number is now an advertisement for TB. It rings once, and then a recording comes on to the effect "Sunrocket phone numbers are now dead. You should use TeleBlend. Press 0 to order new service thru TB".
I don't think they OWN my number in order to turn my phone # into their advertisement, do they????
GOOD point, totally agree.]]> http://www.dslreports.com/forum/remark,18842771 Thu, 09 Aug 2007 18:37:25 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18842704 RMag : My number hasn't been ported (yet) to VT, but hopefully soon. Anyway - today is the first day in which my old SR number is now dead...although it really isn't dead...my old number is now an advertisement for TB. It rings once, and then a recording comes on to the effect "Sunrocket phone numbers are now dead. You should use TeleBlend. Press 0 to order new service thru TB".
I don't think they OWN my number in order to turn my phone # into their advertisement, do they????]]> http://www.dslreports.com/forum/remark,18842704 Thu, 09 Aug 2007 18:27:35 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18842452 jester121 :
said by tj008 See Profile :

I ported to VoicePulse. On Tuesday, the numbers were yanked back. Calls showed up in the SR Member portal.

VoicePulse yanked em back harder. Got a call around 5pm that all was well.
Wait a minute -- everyone missed the most significant part of this entire thread -- your VOIP provider actually called you back about a problem? How the hell did that happen? We've all been trained that VOIP providers don't call customers back!! Maybe send an e-mail or reply to a ticket, but a phone call? No shit....

Clearly a bunch of us around here (and in the VT forum) hitched our wagons to the wrong mule. Way to go Voicepulse...]]> http://www.dslreports.com/forum/remark,18842452 Thu, 09 Aug 2007 17:51:01 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18842148 dmolavi : no offense taken. however, when it comes to debacles like this, i don't BS. I tell it how it is, straightforward and honest.

once again, she's the CxO of a company. that comes with a lot of accountability and responsibility. if you can't take the heat, get out of the kitchen.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18842148 Thu, 09 Aug 2007 17:06:19 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18842087 Fisamo : Honestly, I'm surprised she replied. While it was good that you supported your comments with links, etc., your tone in this note (and in others you've sent to TB and posted here) was overly confrontational and, IMO, disrespectful. That being said, though, the way SR (mis)handled their demise, the way Sherwood (mis)handled the disposition of SR's assets, and the way TB (mis)handled the initiation of their fledgling company, your anger is not at all misplaced.

My point is not to slam you, to appear 'holier-than-thou', or to invite a flame war. I just think that if you really want open and honest replies, a friendlier tone would more likely result in the replies you're asking for. Peace.]]> http://www.dslreports.com/forum/remark,18842087 Thu, 09 Aug 2007 16:58:58 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840906 TJ_in_IL :
said by dmolavi See Profile :

reply received
Great Job!]]> http://www.dslreports.com/forum/remark,18840906 Thu, 09 Aug 2007 14:05:11 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840899 Moorecards : atleast it is some type of reply ...

ahh I am 55 give me the good ole days when i was young, everyone had 1 phone with a dial on it, with no voice mail no answering machine life was simple & good LOL
--
donmoores.com]]> http://www.dslreports.com/forum/remark,18840899 Thu, 09 Aug 2007 14:04:06 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840734 dmolavi :
said by Moorecards See Profile :

I have to say that is well written with the links supporting it. Hopefully you will get a replay
reply received:

I’m looking for an answer from our network engineers now. We have not initiated any transfers that I’m aware of, but many problems have occurred behind the scenes with our vendors and due to the fact that some people originally signed up with us and then ported after a few days due to problems.

More info as soon as I have it available.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840734 Thu, 09 Aug 2007 13:39:07 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840714 zbestwun2001 : Color Me CONFUSED]]> http://www.dslreports.com/forum/remark,18840714 Thu, 09 Aug 2007 13:36:35 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840700 dmolavi :
said by TJ_in_IL See Profile :

That is if she hasn't blocked his email address by now!

TJ
haha..right...i haven't exactly been easy on her with my emails. too bad, that's all part of running a company. something about heat and a kitchen comes to mind...
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840700 Thu, 09 Aug 2007 13:34:36 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840684 TJ_in_IL : That is if she hasn't blocked his email address by now!

TJ]]> http://www.dslreports.com/forum/remark,18840684 Thu, 09 Aug 2007 13:32:27 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840650 Moorecards : I have to say that is well written with the links supporting it. Hopefully you will get a replay
--
donmoores.com]]> http://www.dslreports.com/forum/remark,18840650 Thu, 09 Aug 2007 13:29:10 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840614 dmolavi : let's hope Packet8 can hang onto it.

I just sent Ms Bickford the following email regarding this. We'll see what her reply (if any) is.

Ms Bickford-
It's been a long week at TB, hasn't it? First a network outage which you falsely attributed to Global Crossing (»Re: TeleBlend Official Statement on Service Disruption as well as on your network status page, prior to removing their name, but it was nice of you to issue a retraction, even if it came from SpeakerBox Communications (»biz.yahoo.com/bw/070808/20070808···tml?.v=1) … I've yet to see how they're all related to this mess), and now this:

Users are complaining that TeleBlend is stealing their numbers back *after* they've been ported. This has been experienced by users on Packet8 and VoicePulse, most of which have not signed up with TeleBlend for service. According to one user, there are "hundreds" of complaints like this at Packet8 right now. Read all about it here: »Sunrocket stealing numbers back??

I hate to be the one to educate you on the telecommunication laws of the US, but this is what we peons like to call "slamming". The FCC likes to call it that, too, and they like it even less than us little people do.

Can you explain this? I don't think the "problems with the network/equipment/people/the machines are doing it by themselves" excuse is going to satisfy many people, given how you handled the events earlier in the week.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840614 Thu, 09 Aug 2007 13:24:15 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840561 SR_USER : My number FINALLY ported to Packet8!

I initiated my port request on 7/23 and it just ported over. I called in to escalate my port and a few minutes later it was completely ported. I don't think it was a coincidence because my incoming died a day before the port. Well I'm in a good mood now!]]> http://www.dslreports.com/forum/remark,18840561 Thu, 09 Aug 2007 13:15:23 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840468 Hosed in WI :
said by WasNewUser :

i think you will only have a valid complaint for numbers you ported into SunRocket, i know a few 1000(at least) that were assigned were never paid for right so i really doubt those can be transfered out.
I would agree. I have had my same phone number for 11+ years now - and indeed ported to Sunrocket 2 years ago.]]> http://www.dslreports.com/forum/remark,18840468 Thu, 09 Aug 2007 12:56:41 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840465 dmolavi :
said by WasNewUser :

i think you will only have a valid complaint for numbers you ported into SunRocket, i know a few 1000(at least) that were assigned were never paid for right so i really doubt those can be transfered out.
"paid for right"? by whom?
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840465 Thu, 09 Aug 2007 12:56:03 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840459 Hosed in WI :
said by dmolaviif :

you guys can get documentation from your new provider that this occured, I suggest you do so ASAP and promptly file a slamming complaint w/ the FCC and your state AG. They don't take this sort of thing lightly.
I have already done so (at the direction of Packet8). Any one else in this situation can do the same at: »www.fcc.gov/cgb/complaints.html]]> http://www.dslreports.com/forum/remark,18840459 Thu, 09 Aug 2007 12:54:40 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840457 anon : i think you will only have a valid complaint for numbers you ported into SunRocket, i know a few 1000(at least) that were assigned were never paid for right so i really doubt those can be transfered out.]]> http://www.dslreports.com/forum/remark,18840457 Thu, 09 Aug 2007 12:54:20 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840401 dmolavi :
said by tj008 See Profile :

said by dmolavi See Profile :

who were you porting to? (see my msg above)

I ported to VoicePulse. On Tuesday, the numbers were yanked back. Calls showed up in the SR Member portal.

VoicePulse yanked em back harder. Got a call around 5pm that all was well.



if you guys can get documentation from your new provider that this occured, I suggest you do so ASAP and promptly file a slamming complaint w/ the FCC and your state AG. They don't take this sort of thing lightly.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840401 Thu, 09 Aug 2007 12:41:16 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840359 tj008 :
said by dmolavi See Profile :

who were you porting to? (see my msg above)

I ported to VoicePulse. On Tuesday, the numbers were yanked back. Calls showed up in the SR Member portal.

VoicePulse yanked em back harder. Got a call around 5pm that all was well.

It just goes to show you that TB TOS is true and they will make it very hard for you (at their sole discretion) to port out once they get their act together. Of course this happened without their act being together.



--
Cable. Voip cos: Paid- TAPs being played for SunRocket, VoicePulse; Free/PAYG- FWD, SIPphone, VoiceStick, FreeDigits, GrandCentral.]]> http://www.dslreports.com/forum/remark,18840359 Thu, 09 Aug 2007 12:35:43 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840280 Hosed in WI :
said by dmolavi See Profile :

Now, to clear things up, are the only people who are experiencing this signed up w/ TB (to save number, etc)? Or are non-TB subscribers who went to another provider (not necessarily packet8) also seeing this?
I never signed up with TB, if that helps.]]> http://www.dslreports.com/forum/remark,18840280 Thu, 09 Aug 2007 12:23:47 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840275 dmolavi :
said by dcurrey See Profile :

Doesn't Packet8 (or the clec) have to approve the ports going out. Sounds like someone at P8 (or the clec) may have also dropped the ball.

Could Teleblend be doing bulk ports of all SR numbers not paying attention to who signed up with them or not.


IIRC, the port is a "pull". The losing company doesn't have to do anything (that's why people can still port from SR, even though there's nobody at SR to do anything)
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840275 Thu, 09 Aug 2007 12:23:18 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840264 dmolavi : who were you porting to? (see my msg above)]]> http://www.dslreports.com/forum/remark,18840264 Thu, 09 Aug 2007 12:20:47 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840258 dmolavi :
said by jay_rm See Profile :

said by dmolavi See Profile :

said by loitus2 See Profile :

I can see how they can prevent a # from being ported properly, but to reverse a port seems highly unusual if even possible.
it's not a reverse port, it's just TB porting from P8, or whomever else. however, since it's done w/o your permission, it's illegal. if this is happening, that is...
In the old days, this was called 'slamming' and is most assuredly illegal, if true..
yeah, i've posted about that here before.

chalk up one more FCC violation to credit to TB.

Now, to clear things up, are the only people who are experiencing this signed up w/ TB (to save number, etc)? Or are non-TB subscribers who went to another provider (not necessarily packet8) also seeing this?
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840258 Thu, 09 Aug 2007 12:20:24 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840255 dcurrey : Doesn't Packet8 (or the clec) have to approve the ports going out. Sounds like someone at P8 (or the clec) may have also dropped the ball.

Could Teleblend be doing bulk ports of all SR numbers not paying attention to who signed up with them or not.

]]> http://www.dslreports.com/forum/remark,18840255 Thu, 09 Aug 2007 12:20:03 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840185 anon : I would be happy to sign up - just having found the Register button yet.

I have never signed up with Teleblend so they have no reason to be keeping my number. I did on one of the first days start to fill out their registration form (which I believed included my Sunrocket phone number) but never completed the transaction.

The odd thing is they are releasing the numbers via the official port process (Packet8 confirmed that), they are just not taking the numbers out of their system.

Right now if you call my ported number from a Packet8 phone, it works just fine. If you call it from the outside world the call is unable to route correctly as it is registered on two different systems.]]> http://www.dslreports.com/forum/remark,18840185 Thu, 09 Aug 2007 12:11:14 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840157 jay_rm :
said by downinkc See Profile :

Yes, only to keep my number. Then have tried to cancel but don't have a half day to be on hold.
Well, there's the answer to that...

Another vast Teleblend conspiracy solved. ]]> http://www.dslreports.com/forum/remark,18840157 Thu, 09 Aug 2007 12:06:54 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840154 loitus2 :
said by abcxyz :

I'm curious, did the people having this problem also sign up with Teleblend, in addition to someone else (and submitted a port request to the other provider), in order to "save their number"? Maybe Teleblend is saying, "nope they signed with us, we take priority over the "other" providers.

Or is this happening to people that never signed with Teleblend?
I can say I never signed up w/ Teleblend and don't have any issue yet w/ my P8 port.]]> http://www.dslreports.com/forum/remark,18840154 Thu, 09 Aug 2007 12:06:16 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840151 downinkc : Calls from Packet8, doctor's office, my office.

All going to Sunrocket. ]]> http://www.dslreports.com/forum/remark,18840151 Thu, 09 Aug 2007 12:05:56 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840141 downinkc : Yes, only to keep my number. Then have tried to cancel but don't have a half day to be on hold.]]> http://www.dslreports.com/forum/remark,18840141 Thu, 09 Aug 2007 12:04:35 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840139 Cogdis : Down, is it going to sunrocket no matter what phone you call from?
I know that Teleblend hasnt been updating their DB's so calls from other SR phones still route to your SR gizmo.]]> http://www.dslreports.com/forum/remark,18840139 Thu, 09 Aug 2007 12:04:23 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840136 tj008 : This "line snatch-back" occured to the SR numbers we ported too.

All was well at the end of the day however.

Had to reactivate Forwarding calls from SR to my other numbers to get calls that day.

What is amazing is that I ported the numbers from SR NOT Teleblender. TB was the one yanking back numbers. The sheer audacity!

Anyone who is with these bozos past a month or two (to port out) is a fool! Their craftiness wont stop.




--
Cable. Voip cos: Paid- TAPs being played for SunRocket, VoicePulse; Free/PAYG- FWD, SIPphone, VoiceStick, FreeDigits, GrandCentral.]]> http://www.dslreports.com/forum/remark,18840136 Thu, 09 Aug 2007 12:04:10 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840128 anon : I'm curious, did the people having this problem also sign up with Teleblend, in addition to someone else (and submitted a port request to the other provider), in order to "save their number"? Maybe Teleblend is saying, "nope they signed with us, we take priority over the "other" providers.

Or is this happening to people that never signed with Teleblend?]]> http://www.dslreports.com/forum/remark,18840128 Thu, 09 Aug 2007 12:03:18 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840125 voiplover : Did you ever sign up with TB?]]> http://www.dslreports.com/forum/remark,18840125 Thu, 09 Aug 2007 12:02:53 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840120 jay_rm :
said by dmolavi See Profile :

said by loitus2 See Profile :

I can see how they can prevent a # from being ported properly, but to reverse a port seems highly unusual if even possible.
it's not a reverse port, it's just TB porting from P8, or whomever else. however, since it's done w/o your permission, it's illegal. if this is happening, that is...
In the old days, this was called 'slamming' and is most assuredly illegal, if true..]]> http://www.dslreports.com/forum/remark,18840120 Thu, 09 Aug 2007 12:01:34 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840110 downinkc : Ok, couldn't find it earlier but I am now registered.

Thanks!!]]> http://www.dslreports.com/forum/remark,18840110 Thu, 09 Aug 2007 12:00:44 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840095 Cogdis : Wow for real?
The service doesn't work yet and they're gonna force you to use it...]]> http://www.dslreports.com/forum/remark,18840095 Thu, 09 Aug 2007 11:58:39 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840094 voiplover : This is the 1st thread that I notice anyone saying that TB ported their #. Too bad it seems to be an unwanted port.]]> http://www.dslreports.com/forum/remark,18840094 Thu, 09 Aug 2007 11:58:20 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840078 dmolavi :
said by loitus2 See Profile :

I can see how they can prevent a # from being ported properly, but to reverse a port seems highly unusual if even possible.
it's not a reverse port, it's just TB porting from P8, or whomever else. however, since it's done w/o your permission, it's illegal. if this is happening, that is...
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840078 Thu, 09 Aug 2007 11:56:12 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840063 loitus2 : I can see how they can prevent a # from being ported properly, but to reverse a port seems highly unusual if even possible.]]> http://www.dslreports.com/forum/remark,18840063 Thu, 09 Aug 2007 11:54:36 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840059 dmolavi :
said by Hosed in WI :

This is absolutely happening. I have been working with Packet8 for several days now trying to get my number ported correctly. They (Packet8) are escalating the issue to the FCC and have asked me to file a complaint with them as well.

According to the Supervisor I spoke with at Packet8, there are hundreds of numbers that Teleblend is now holding captive.

If you want to file an FCC complaint as well (I did), you should use this link: »www.fcc.gov/cgb/complaints.html

Teleblend should be put out of business for engaging in this type if illegal activity.
are they holding them captive, as in refusing to let the port go through, or are they actually "stealing" back ported numbers?

odd that this is happening w/ packet 8, one of the "preferred providers"....
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18840059 Thu, 09 Aug 2007 11:54:07 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840040 voiplover : How about becoming a member here so that other members can PM you with info.
Thank you]]> http://www.dslreports.com/forum/remark,18840040 Thu, 09 Aug 2007 11:51:07 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18840022 anon : This is absolutely happening. I have been working with Packet8 for several days now trying to get my number ported correctly. They (Packet8) are escalating the issue to the FCC and have asked me to file a complaint with them as well.

According to the Supervisor I spoke with at Packet8, there are hundreds of numbers that Teleblend is now holding captive.

If you want to file an FCC complaint as well (I did), you should use this link: »www.fcc.gov/cgb/complaints.html

Teleblend should be put out of business for engaging in this type if illegal activity.]]> http://www.dslreports.com/forum/remark,18840022 Thu, 09 Aug 2007 11:47:44 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18839995 dmolavi : damn, now that's illegal :)]]> http://www.dslreports.com/forum/remark,18839995 Thu, 09 Aug 2007 11:42:31 EDT Re: Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18839985 anon : Weird.. Thankfully I've not had that problem, I ported about 3 weeks ago. So far so good.]]> http://www.dslreports.com/forum/remark,18839985 Thu, 09 Aug 2007 11:41:13 EDT Sunrocket stealing numbers back?? http://www.dslreports.com/forum/remark,18839955 anon : Went through the transition, ported my number to Packet8. This was completed on July 18th. Everything working fine, calls working through Packet8. Sunrocket gizzmo unplugged. A check on Sunrocket showed nothing going there. Thought everything was fine.

Today, started getting voicemail alerts through email from Sunrocket. When you dial my number, rings to Sunrocket then voicemail. I had Sunrocket set up to alert me to voicemail.

I called Packet8, they did some tests, then stated that several people are having the same problem. Seems that Sunrocket/Teleblend are stealing some numbers back. Packet8 is escalating it but thought that I would let people know if all of a sudden they stop getting calls.

Another chapter in the saga......]]> http://www.dslreports.com/forum/remark,18839955 Thu, 09 Aug 2007 11:35:33 EDT