bostonkarl1
join:2003-07-09
Arlington, VA
| reply to elbm
Re: Not going to spend the money
"Verizon's answer to this is to have automated test systems delete repair orders as soon as the line "looks" normal to the computer with out a tech visit out verify."
I had this exact problem happen here in northern VA. Phone and DSL would go in and out of service. I was pretty sure that it was due to a squirel's nest on the pole. I knew for sure that it wasn't an interior problem and could be verified at the NID.
But, so while I took a day off of work, Verizon decided to cancel the tech without telling me. Oh, in case you didn't know, Verizon is really cute by not giving a 4 hour window. You get the day they're coming and that's it. I was on the phone that evening explaining to a Tier II that I was royally annoyed that the service guy didn't show up and why the heck, when I called earlier in the day to verify that dispatch was indeed sending someone out, wasn't I told that the ticket was cancelled? She suggested that I submit another ticket and start over. I asked her how, by doing this, I wouldn't have the same thing happen again. She was stumped by this. On to Tier III.
So the infrastructure historically payed for by the taxpayer is being neglected. I have fled to cable internet, voip, and cell phone. |
