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makaze
Premium
join:2004-02-23
USA
| bad service We had an issue where a verizon line got pulled down from the pole because when they installed a subscribers FIOS they didn't pull the slack, and it hung to low.
It blocked our road for over 48 hours and people had to drive over it risking damage to their cars, until we called and threatend to hook it up to a truck and yank until it came down, bringing everything else with it. Even the police called them telling them it was blocking the road, and they didn't come out that day.
10 minutes later a tech showed up and cut them down. | |
|  DufiefData
join:2006-06-13
Gaithersburg, MD
| Re: bad service LOL. That's outrageous...and almost hilarious! Talk about audacity!
Look, Verizon has to deal (at least this is how the rumor on the street goes) with investor displeasure over FIOS deployment costs and the slow recouping of the investment in the new plant. It's not shocking that they'd try to reduce their investment into the old plant.
It seems likely that at some point FIOS deployment costs will decline to some low multiple of current annual copper maintenance costs--i.e. Verizon will be able to easily calculate how many years (hopefully less than a decade) it will take to recoup their fiber investment based on the lower resulting maintenance alone. Perhaps VZ has already come up with the number and doesn't want to release it for competition reasons.
It's not surprising that in a SUPER DUPER MONSTER-SIZE bureaucracy like Verizon, maintenance turns into a statistical game in which you try to "resolve" the largest amount of repair calls possible without making the actual repair. Maybe FIOS has become the indispensable cost and Verizon feels greater, er, "flexibility" when it comes to maintenance. Maybe the PSC does need to apply some pressure. | |
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