Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
 ·Windstream
2 edits | Piggie has now joined the Haters!
Enough said.........
When I talked to CS last night they said it was given to 2nd level and 2nd level had given it to engineering. I specifically asked for a ticket number and I was told there wasn't one or the rep to whom I was speaking didn't have one nor access to one. Which I thought was strange and I asked again, but same answer.
Another call today, begging I did get a ticket number. Now just to get it fixed. |
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mojo1
join:2006-12-05
Jefferson, GA
·Windstream
| I am almost a member of your club. After 10 months or so of waiting for acceptable service, then getting stellar results, I am back in the toilet for speeds. I was so confident that I upgraded to 6 meg and was getting that 24/7. Now, I am down to about 1.5 meg.
I called cust svc and they tell me that my problem has been sent to engineering but they cannot tell me much more than that. Someone called last Friday and said they found the problem and it would be corrected by Monday, but it wasn't. The very friendly person I spoke with tonight told me that someone on the engineering team would call tomorrow with an update. I'll wait to see what they say. |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| Mojo, you know me, I have no desire to remain a hater. But I felt it was time to make a point and I don't have any regrets posting it the way I did. Polite, but to the point.
I guess what tripped me and the straw that broke this Kunekune's back was it had been working for 7 months. No one has moved in around here so it's not oversold what so ever and engineering knows it's T1's into my DSLAM taking errors. I was read that over the phone Wed night. They also meantioned it was reported Aug 2 (probably me) and the T1's taking errors was told to me by Monday. I didn't call between Thursday and Monday because it appeared to be fixed.
It's been up and down, regardless of the time of day, so it's not traffic. At first it was livable because the low points were still in the 200 range. It slowly gotten worse since Monday, till now the high points are 200 and lows it nearly stops and often can's even start a speed test.
Ok, if we were back on Hughes, the fan boys there would tell me to get a T1 with 24/7 service, not my point. Yes I know I can't expect a truck to roll and have no more than 2 to 3 hours downtime. But obviously at since Monday it has been known to be bad T1's and it's gotten worse, much worse. It would seem reasonable that a problem like this on working equipment would be back in service within a week? Shouldn't that be time to identify the problem, order the parts and install or repair them?
No where I worked did we dare leave equipment down that long unless there was a problem from a vendor on parts and even then we would shut off the bad trunks (radio SMR) and tell people yes we are down to 3 channels and parts ordered. We didn't leave the bad trunks running, but had everyone fall over on the good remaining ones. We had a complete 5th working channel that wasn't hooked we could in 30 minutes have on the air also. Yeah that was commercial 2way radio, so may I am comparing apples to oranges.
However I do feel that the same way I organized a DSL petition to get DSL in the area, why not have a local users group. A small web site would do and if things were totally out have a call list. I call 5 people, they each call 1 or 2 people, and so on. I believe here on this outage, I would be very curious to see how many people called. I only know of 3 out of a couple hundred customers effected. After all the latency remains good. And a lot of the week it's been above 300 or so, so slow surfing could be a website. Emailing went pretty much unaffected. Even when speed tests were giving me modem or less speeds I could email and ping google in 50ms. Any way I digressed, if 20 or more people from an affected area called, it would raise a lot more flags at the office. Then after a week have them ask for credits should raise the bigger red flag.
Just my rambling thoughts. Flame me, praise me, ignore me, or shame me, it won't matter to me.
BTW how is Mojo doing? and please check what is in his mojo bag, because if there are phone parts along with magic stones, there in may lie the problem! My cats say hello to him but also said they are glad he lives there and they live here.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck | |
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mojo1
join:2006-12-05
Jefferson, GA | Mojo is doing great. But she is disparaged about my speeds. She said that if speeds don't come back to where they should be, she will fix it herself. I'm staying away from her for a few days... |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
1 edit | Watch close if her bag changes, or when she is sleeping check the contents. Cause I am no too sure black magic is what we really need to fix this, many many things could go wrong! I had a LOT of trouble with a stuff pig once that was into heavy weapons and time dilation, he even has a web site though I know better from the hackers robots reading here than to post it! I posted a forum I run here once and had to all but shut it down for a month from the robots I presumed saw the post here. I don't care if anyone here knows the site, sees it, even does a whois to find out who I am. But the hackers can really reek havoc.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck | |
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AnonymousOne3
Former Broadband Rep
join:2007-08-04
Salina, KS
| reply to Piggie
For what its worth, calling into tech support to squeeze info out that we probably do not have wont help. We may be support but we do not unfortunately have every answer or every hour by hour update on things like this. Yes, calling in to report and inquire is a good thing but if it gets to where everyone is calling in every hour for an update...all you will do is upset yourself more when we have no more info provided to us from either the techs or engineers working it. I know how it can be, our cable provider here was that way many years ago and all I used to get was "our network is fine, its your pc". Depending on what is going on, it could take some time for parts or equipment, that stuff is not cheap and has to get approved. Yes we are a fairly good size company that makes money and to be honest, I have no clue how much some of that equipment costs...but it can be quite a bit. Latency is one of the worst things to experience as well as to diagnose and fix on our end. Please update when you can!
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Helpdesk |
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mojo1
join:2006-12-05
Jefferson, GA
·Windstream
| AnonymousOne,
I have only called twice regarding the current situation. Once was last Thursday and a ticket was opened then. I received a call on Friday saying that they found the problem and it would be fixed by Monday. I gave them 3 more days beyond the promised day and the problem is still there so, I called again.
The person I spoke with last night was very professional and explained that they did not have an answer but that it definitely was not fixed yet and would have engineering look into it today and call back.
I certainly don't expect the people in support to have all of the answers because they are not told everything that is going on. But, I do expect to get the service that I pay for. To recap my situation, I signed up in October 2006 and had problems from the first day. After many, many calls to support, the problem was corrected around July of this year. I could recap the explanations I was given during those 9 months, but it would take too much time as it was a different excuse every time.
The point for me is that in the last 10 months, my service has worked properly for about 4 weeks total. I think that is a pretty poor record from where I sit.
In Windstream's defense, I have rarely had trouble getting credit for when it doesn't work (Piggie, call and request credit - it is easy) and MOST of the people I speak with are very nice and professional. However, there is only so long most customers are willing to wait to get what they pay for. As I have paid very little over the months, I am still willing to wait patiently to get this problem fixed, again.
Just my 2 cents worth, Please don't take it wrong as I don't intend any harm, I just want my service to work the way it is supposed to. I think 10 months is long enough to wait. |
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shadowfax
Premium
join:2007-01-06
Lexington, KY
| reply to Piggie
Theres got to be something going on with the hop through Atlanta on to the AT&T backbone. Things in East Lexington still looking good, Lexington is routed to AT&T through Louisville. Pigster, Did you ever mention youre speeds through the WS ftp site? Some of my speed test to Atlanta were about 1.5 meg, while always 2.5 to Cincy OH. Is Mesue having similar problems ?, just curious if this affecting alot of folks, or just a few . ....SUPERTECH OUT!!!.... |
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kodiak46
join:2005-08-01
Maumelle, AR | Shadowfax.. piggie does have massive errors on the T1's feeding his dslam. I have already checked his connection all the way out to atlanta.. everything there is fine. I should be able to have his dslam fixed this afternoon..
Kodiak |
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Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| said by kodiak46  :Shadowfax.. piggie does have massive errors on the T1's feeding his dslam. I have already checked his connection all the way out to atlanta.. everything there is fine. I should be able to have his dslam fixed this afternoon.. Kodiak From all the way up in AR?  |
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kodiak46
join:2005-08-01
Maumelle, AR
| T1 Performance Monitoring Status - T1 Port:1
UAS-P ES-P SES-P CV-P CV-L ES-L
24 Hr - Current 109 46132 1 176373 20 4
08/09 0 85018 0 1279582 0 0
T1 Performance Monitoring Status - T1 Port:2
UAS-P ES-P SES-P CV-P CV-L ES-L
24 Hr - Current 0 44578 1 135228 13 2
08/09 0 83365 0 999579 0 0
T1 Performance Monitoring Status - T1 Port:3
UAS-P ES-P SES-P CV-P CV-L ES-L
24 Hr - Current 0 47219 1 226975 2 1
08/09 0 85849 0 1599355 0 0
T1 Performance Monitoring Status - T1 Port:4
UAS-P ES-P SES-P CV-P CV-L ES-L
24 Hr - Current 0 43059 1 115220 11 2
08/09 0 82066 0 864274 0 0
any questions?
Kodiak |
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Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Guess my sarcasm switch is broken. 
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kodiak46
join:2005-08-01
Maumelle, AR | I have sarcasm turned off in the forum.. |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Probably best with this bunch! |
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shadowfax
Premium
join:2007-01-06
Lexington, KY | reply to Piggie
That s good news ! It much easier to fix a t1 than fixing AT&T backbone issues. Now while youre at it, tell them to go ahead and intall a CALIX while they are there !  |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| Icon, you saying you keeping your sarcasm turned off in the forum is into itself sarcasm! OINK! :@)
I have said my peace, internally not out here in public, but I strongly sympathize and empathize with Mojo and all the people in GA and TX where months heck, nearly a year has gone by without full resolution of their bandwidth. While my situation is temporary (I hope) this experience has given me a very nasty taste of what it would be like to know it could go on for a year, or back to Hughes or dial up.
It has been very enlightening at not only a consumer but humanistic level, probably more so the later.
But! :@) I love Shadow's idea! more lightning till the UMC fries so bad I have to wait a year without dsl but finally get a Calix, NOT! I am so far down the food chain in Windstream that I will see 6m after most of Lexington is ADSL2 and willing to bet money on it.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck | |
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mojo1
join:2006-12-05
Jefferson, GA
·Windstream
| Just a quick note - no call from Windstream, as they promised, to update me on the situation. That is unlike them as they usually call when they say they will.
Upload speed is suffering too now. Looks like I picked a bad time to sign up for VOIP...
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL | Try a real ping test like in DOS or PingPlotter.com and find your real ping times. Because those are fast enough speeds for VOIP if your latency is reasonable. |
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mojo1
join:2006-12-05
Jefferson, GA | Right now, I am getting in the mid 200 range pinging just about anything from DOS. The VOIP is working, but you can tell when someone is on the phone because web access slows to a crawl. |
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nfury8ing
join:2001-06-08
Jefferson, GA | Same thing here, and has been that way for several weeks again now.
Why can't we just accept that Windstream just flat out isn't worth the time, hassle, or suckitude. Too bad they hold a monopoly in this region. |
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