cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
 ·Verizon FIOS
| We'll see
According to Verizon's Jim Smith, the company's current billing system involves some "complex billing system interactions" that require activations to sync up before bundled discounts are applied. "What matters, though, is that the discount always runs for the full period promised, either 12 or 24 months, even if it does not start in month one of the service" he says.
In other words, those of you not yet seeing bundle discounts will see them in time, and for the full length of the contract you signed.
Software upgrades are being installed mid-August to remedy this and to assure that for new FiOS bundle customers, discounts are immediate
-Verizon's Jim Smith
What's Verizon doing about it? "Software upgrades are being installed mid-August to remedy this and to assure that for new FiOS bundle customers, discounts are immediate and actually cover the promised period from service activation forward with no delays," he tells us. I beleive it when I see it. My first billing didn't have the bundled Movie Package+HBO for $20/month. When I called in to get the situation fixed, I was happily given the appropriate credit for 6 months, but then was told after that I had to pay the regular price as they couldn't add a package that was no longer being promoted.
--
Go Colts |
