[ fiber tech] FiOS, Parting Is Such Sweet Sorrow... in Verizon Fiber Optics http://www.dslreports.com/forum/r18842615 en Sat, 28 Nov 2009 03:56:44 EDT Sat, 28 Nov 2009 03:56:44 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18892027 KA3SGM : OK, Please follow my new thread "Sounds Like I'm heading Back To Copper Telco!!!

Thanks!!!
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We're Gonna Need A Bigger Boat !!]]> http://www.dslreports.com/forum/remark,18892027 Fri, 17 Aug 2007 03:02:51 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18891328 KA3SGM : John97, a 4th ONT (2nd 612)was installed here today.

I guess I really need to stop Cavalier Telephone from porting my number to their CLEC service now, but the Verizon tech was only pretty sure that the problem was the ONT, and could not rule out the BBU or Power Supply, which were both NOT replaced.

I am at a loss where I might get Cavalier POTS and DSL, along with FiOS Data and TV for a few months, until I can determine which is the most reliable.

I can't add enough that my wife is has Epilepsy, so there is always a Lifeline condition included with any telephone carrier I have.

Fortunately I have several lines of cellular phone service from different carriers, so I should have one of those 99.99999% reliability rates.

I am just afraid to chance it at this point.

Verizon tells me that I should be fine now, and I would like to truly trust them on that statement.

I do feel much better that this was Red Shirt Thursday, and the tech was wearing his Red CWA Union Color Shirt.

At least I know that I am dealing with an experienced, and well trained professional.
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We're Gonna Need A Bigger Boat !!]]> http://www.dslreports.com/forum/remark,18891328 Thu, 16 Aug 2007 23:42:55 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18890970 John97 : Any update?]]> http://www.dslreports.com/forum/remark,18890970 Thu, 16 Aug 2007 22:50:38 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18862288 KA3SGM : So an Indoor Verizon ONT Would have finally the fixed everything forth ONT Whack-Off Outdoor ONT??

Verizon actually admits that they have a Whack-Off problem....

If they offer me the opportunity before the Cavalier Telecom switch over occurs, I would install an additional 2x2 piece of plywood for VERIZON to attach it to.

I requested this back in September of 2005, but because the Inside ONT would be in a basement, and not a garage, they declined my request.

WTF???? I really want to watch the local trash hauler, BFI, compact the current ONT, and cart it off to the LOCAL LAND FILL.

Verizon has been offered the opportunity, yet refused the request.

More electronics and plastics in the local landfill., no longer my problem.I can' wait to see what happens...
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We're Gonna Need A Bigger Boat !!]]> http://www.dslreports.com/forum/remark,18862288 Mon, 13 Aug 2007 00:13:47 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18862259 FXSTC :
said by vztech323 :

#1 - The ONTs whose firmware version ends in .08 are no good, make sure they haven't been replacing the ONT with the same leftover stock of faulty ONTs. make sure firmware version ends in .14. (Its printed on the box the ONT comes in)
Ont f.w. is updated periodically on a PON/ONT (model)basis. Once installed Vz can perform a batch update. We've installed many .14's in my area and I have yet to hear of any ONT replacements.]]> http://www.dslreports.com/forum/remark,18862259 Mon, 13 Aug 2007 00:08:09 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18862061 anon : Unfortunately these newer inside only ONTs only came out about 1 month ago. If a whack to the ONT throws the system on or off, then the problem is most likely the very well known issue with the 612 ONT that the connectors do not pinch down properly and come loose after a while. I would definitely insist upon the integrated BBU/PSU/ONT. I have a very strong feeling it will solve at the very least the phone and internet problem. ]]> http://www.dslreports.com/forum/remark,18862061 Sun, 12 Aug 2007 23:26:48 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18856302 KA3SGM :
said by vztech323 :

If you're still allowing Verizon an opportunity to fix the problem, then make sure these steps are followed.

#1 - The ONTs whose firmware version ends in .08 are no good, make sure they haven't been replacing the ONT with the same leftover stock of faulty ONTs. make sure firmware version ends in .14. (Its printed on the box the ONT comes in)
#2 - I would switch to one of the newer 612-JI. These are Integrated BBU/PSU/ONT that can only be installed inside. The advantage is that it includes a preconnectorized cable that goes from the BBU to the ONT. This eliminates the problems I've seen on 90% of the repair tickets I've been out on. What happens is that the existing green connectors inside the ONT and BBU do not pinch down properly on the BLACK and RED wires on the power wire. They particularly seem to come lose during the summer time as the whether gets hotter. What ends up happening is that sometimes they make contact and sometimes they don't. Also if there is a problem with the Orange/blue/brown/slate/green wires these will cause intermittent problems. For example if the orange wire is not making good contact, it will falsely tell the ONT that it is running on battery power when it is not. Anyway, long story short, the newer integrated ONT/BBU units eliminate any possible wiring problems between the ONT and BBU.
#3 - Have them change your splitter port at the hub. Just because the light looks good when the tech checks it, it doesn't mean that there isn't a sporadic problem with either the splitter itself, or the jumper the splitter is on. I would even go so far as having them change the PON card you're currently on by putting you on a different splitter altogether(If you are on Splitter A @ the hub, have them change it to splitter B)
#4 - Have them change the drop terminal port you are on to ensure no intermittent problems on the fiber from hub to drop terminal
#5 - Have battery itself replaced
#6 - We recently received notification that the ONTs have an interference problem with any devices close by operating in the 345 MHz frequency range, make sure no such devices (mainly certain garage door openers) are plugged into same circuit.

As an aside, I do not believe that the new img will resolve any PQ problems. More than likely the problem is an expensive piece of equipment that Verizon does not want to spend the money to replace. If a software upgrade does fix the problem, then great, but right now I have my doubts. By the way, have you tried messing with the screen options on the HD boxes? Turn off the STB, and then hit Menu. (This is different than the diagnostics screen). Play around with the screen resolution settings just out of curiosity to see if anything changes with your PQ issues. Perhaps a firmware update to the box, changed these settings to something less than optimal for your tv. I doubt it may solve the problem, but just out of curiosity you can try it.
Where the hell was a tech like you back in February???

I can't believe I am only hearing this now.

I would welcome the ONT placed inside. I asked the original installer to do just that back in 9/2005, but they were only to install them outside or in a garage, mine would go in the basement, so that was not currently allowed.

The ONT is whack sensitive, a good whack can turn it on and off. I have opened it up when it seems to have died and seeing no lights lit, a good tap with the end of the can wrench usually brings it back to life.

The techs have tightened the terminals on the green connectors, so it is the terminal to the ONT connector, not wire to the green terminal.

They have tried a different port on the same splitter, and a different port on a different splitter, thus different PON card. But that was before they found dirt in the tap port at the end of the drop cable.

Being a HAM Radio Operator for 20 years, I actually own a Frequency counter, and it intermittently, but not always, seems to show the ONT radiating spurious signals in the 320-420MHz range(counter antenna held close to the BBU wiring),
I get some digital 'hash' at the bottom of the 70cm HAM band(420MHz), but since my garage is at the other end of the house, my garage door opener is on a different circuit, has 40 feet of separation from the ONT, has never skipped a beat.

The drop terminal was just cleaned on July 3rd, as it was full of some sort of light blocking crud. They were going to completely replace it, but due to loss of service to other customers they stopped at a good alcohol swab out. Although there is now a renewed call to cut the fiber, and fusion splice a new tap into the line.

I will try to go out in the daylight tomorrow and get a serial number or firmware revision off the ONT.

Thanks for the information, I will see where this takes things next week!!
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We're Gonna Need A Bigger Boat !!]]> http://www.dslreports.com/forum/remark,18856302 Sat, 11 Aug 2007 22:55:54 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18856083 anon : One more thing I forgot.

Make sure that the light readings are not borderline. Most techs will go with a borderline light reading as long as the service works, but the problem with this is that the slightest change in any of the bends on the fiber could make that borderline light reading unusable at times.

Make sure 1310nm light reading is greater than -2.8
Make sure 1490nm light reading is between -15.0 to -22.0 (It works up to -26, but really anything lower than -22 means there's probably something wrong in the fiber like a bad splice, or sharp bend)
Make sure 1550nm light reading is between 0.0 and -4.5(again it will work up to a -6.0, but I'd be wary if the power levels were that low)]]> http://www.dslreports.com/forum/remark,18856083 Sat, 11 Aug 2007 22:10:33 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18856007 anon : If you're still allowing Verizon an opportunity to fix the problem, then make sure these steps are followed.

#1 - The ONTs whose firmware version ends in .08 are no good, make sure they haven't been replacing the ONT with the same leftover stock of faulty ONTs. make sure firmware version ends in .14. (Its printed on the box the ONT comes in)
#2 - I would switch to one of the newer 612-JI. These are Integrated BBU/PSU/ONT that can only be installed inside. The advantage is that it includes a preconnectorized cable that goes from the BBU to the ONT. This eliminates the problems I've seen on 90% of the repair tickets I've been out on. What happens is that the existing green connectors inside the ONT and BBU do not pinch down properly on the BLACK and RED wires on the power wire. They particularly seem to come lose during the summer time as the whether gets hotter. What ends up happening is that sometimes they make contact and sometimes they don't. Also if there is a problem with the Orange/blue/brown/slate/green wires these will cause intermittent problems. For example if the orange wire is not making good contact, it will falsely tell the ONT that it is running on battery power when it is not. Anyway, long story short, the newer integrated ONT/BBU units eliminate any possible wiring problems between the ONT and BBU.
#3 - Have them change your splitter port at the hub. Just because the light looks good when the tech checks it, it doesn't mean that there isn't a sporadic problem with either the splitter itself, or the jumper the splitter is on. I would even go so far as having them change the PON card you're currently on by putting you on a different splitter altogether(If you are on Splitter A @ the hub, have them change it to splitter B)
#4 - Have them change the drop terminal port you are on to ensure no intermittent problems on the fiber from hub to drop terminal
#5 - Have battery itself replaced
#6 - We recently received notification that the ONTs have an interference problem with any devices close by operating in the 345 MHz frequency range, make sure no such devices (mainly certain garage door openers) are plugged into same circuit.

As an aside, I do not believe that the new img will resolve any PQ problems. More than likely the problem is an expensive piece of equipment that Verizon does not want to spend the money to replace. If a software upgrade does fix the problem, then great, but right now I have my doubts. By the way, have you tried messing with the screen options on the HD boxes? Turn off the STB, and then hit Menu. (This is different than the diagnostics screen). Play around with the screen resolution settings just out of curiosity to see if anything changes with your PQ issues. Perhaps a firmware update to the box, changed these settings to something less than optimal for your tv. I doubt it may solve the problem, but just out of curiosity you can try it.]]> http://www.dslreports.com/forum/remark,18856007 Sat, 11 Aug 2007 21:56:06 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18852811 bcushman : Thanks for all your input - I have been reading your posts long before I finally got FIOS TV. Good luck!

Bruce (K1DYA)]]> http://www.dslreports.com/forum/remark,18852811 Sat, 11 Aug 2007 09:01:27 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18851505 KA3SGM :
said by NOCMan See Profile :

I do not understand. Your TV has problems and you're dumping the rest?

Yeah I guess it's voting with your dollars, but the FIOS internet has to crap out before I'd ever consider going back to DSL or Cable internet.

Keep the internet, get a vonage account.
I really don't want to leave FiOS.

It's not just TV problems, I am having extended Internet and Telephone outages too.

I requested a stable Copper Phone account from Verizon, but they have refused my request. There is no going back from Fios fiber.

My wife has Epilepsy, and I have a health need for reliable phone service, but Verizon has now neglected to offer that kind of reliable service via FiOS. I am left with my non-e911 compliant cell phone.

So I went after CLEC Caviler Telephone. They can give me my copper connection back, and am taking their DSL as a data backup in case I happen to need it.

Verizon takes that move as total cancellation of FiOS, so I have to search for TV elsewhere now too. Verizon seems to have an all or nothing mentality regarding FiOS.

My preference would be to keep the FiOS TV and Internet, but both have become unreliable as the Telephone service has.

Suddenly, Verizon now wants to replace everything in the path between me and the CO to fix any problems.

My port to Caviler remains in place and is still ongoing, but Verizon says they will repair the problems, and convince me to put a halt to that request, before it is finalized.

Verizon needs to make a convincingly reliable repair to my Fios service, at the same time they are re-provisioning my copper to turn over, and port to Caviler.

Caviler welcomes my new business, but Verizon insists they can convince me to not convert my business in the first place, even though they know the porting process is already in process.

The Irony of ILEC's vs. CLEC's, is they are both involved in the same process, on the same lines.

In this case, whoever passes the finish line is the winner.
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We're Gonna Need A Bigger Boat !!]]> http://www.dslreports.com/forum/remark,18851505 Fri, 10 Aug 2007 23:39:25 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18846130 NOCMan : I do not understand. Your TV has problems and you're dumping the rest?

Yeah I guess it's voting with your dollars, but the FIOS internet has to crap out before I'd ever consider going back to DSL or Cable internet.

Keep the internet, get a vonage account.]]> http://www.dslreports.com/forum/remark,18846130 Fri, 10 Aug 2007 09:53:39 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18845878 anon : u can fill cavalier message baord with your complaints]]> http://www.dslreports.com/forum/remark,18845878 Fri, 10 Aug 2007 08:57:31 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18843572 KA3SGM : JPL, the Telephone Line has already been marked for porting, Fios Internet has both feet on a banana peel, but I think I will be waiting to see the IMG 2.0 to see if it makes any difference.

I spent over an hour on the phone with Verizon today, asking for the simple favor of letting me have my copper phone line back.

Verizon put me through a nice Phone, TV, and Internet outage for more than 4 hours the other night. They blamed the trouble on a power outage at my home, although the power was on.

Fortunately, it was after 9PM so I wasn't burning peak airtime on my ironically enough 'Verizon Wireless' cell phone.

In so many words, I was told fiber is now, copper is history, and there would be no going back.

CLEC's don't have access to Verizon's fiber network, so copper is their past, present, and future.

At least for my telephone service, and likely the data service, copper is once again the foreseeable future.

The TV situation is still to be determined, but that's a story for the Fios TV thread.
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We're Gonna Need A Bigger Boat !!]]> http://www.dslreports.com/forum/remark,18843572 Thu, 09 Aug 2007 21:00:31 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18843283 JPL : K, sorry to see you go (I'll still keep an eye out for you around town). I thought for sure you would hang on until the new guide came around. But I can understand - losing dial tone repeatedly would send me over the edge too. As for which service to go with, I don't know - I've always been partial to DirecTV. Yeah Dish is adding new HD channels real soon... but DirecTV is adding a WHOLE bunch this fall. May be worth looking into.

Good luck to you.]]> http://www.dslreports.com/forum/remark,18843283 Thu, 09 Aug 2007 20:00:40 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18843148 KA3SGM : I'll still be haunting these forums, the PUC gives Verizon 10 business days(Essentially 2 weeks unless they drag their feet) to re-provision the copper line and port my number over.

I am sure Verizon does not want it to get out that you can opt for a CLEC to get your fiber and DSL back if FiOS proves to be undesirable.

I expect headaches with any provider you switch to, an example is an article on the BBR main page expertly written by KARL, detailing Verizon's mess of billing problems they are harassing customers with.

The number port, and DSL live date puts me within a week of the new IMG going live in Philly, so I am tempted to wait and seem what that does, before asking for my shipping labels to return the boxes and DVR's.

If I dump the Fios TV, they better send me a return label for the ONT too, or the Tellabs 612 'wall wart' goes in the trash.

Of course I would properly recycle the Lead-Acid battery, you can't just throw lead in the trash these days.

They are only charging me $14.95mo for the 5Mbps DSL for 6 months, then the 7th month is completely FREE. I have a few weeks to see if I completely dump Fios Internet, but my first impression at this time is to do exactly that.

Mind that the next day, Philly will finally get the 20/5 Internet upgrade.
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We're Gonna Need A Bigger Boat !!]]> http://www.dslreports.com/forum/remark,18843148 Thu, 09 Aug 2007 19:35:22 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18842915 matcarl : Bye KA, we'll miss you! ]]> http://www.dslreports.com/forum/remark,18842915 Thu, 09 Aug 2007 18:57:18 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18842809 SqueeksDad : Cavalier? wow I wish you luck with them, talk about tech support nightmares...

Reviews:
read 132 reviews (85 positive) (30 negative)
Write your own review
Get notification of new reviews for Cavalier Telephone]]> http://www.dslreports.com/forum/remark,18842809 Thu, 09 Aug 2007 18:43:44 EDT Re: [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18842678 JeepMatt : Wha wha WHAT?

Cavalier? Oh my.

KA3 - it's been fun dealing with the shit with you. I'll miss your banter.

For TV - I guess you could try the DirecTV route - although i know you're already set up for DISH.

They're also adding a bunch more HD channels next Wednesday. From what I still read over on SatelliteGuys.us, their MPEG4 encoders are getting better.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,18842678 Thu, 09 Aug 2007 18:23:27 EDT [ fiber tech] FiOS, Parting Is Such Sweet Sorrow... http://www.dslreports.com/forum/remark,18842615 KA3SGM : Just finished ordering up the port of my home telephone to Cavalier Telephone(copper CLEC), along with the Internet switch to 5 Mbps DSL.

Dropping Fios Internet, I will be pulling the Actiontec from service, since it's over a year old, it's mine now.

I guess that ends the TV service, and I am still figuring out where to go with that. Dish or DirecTV????

Just a matter of a few weeks and my Cell phone will be the only thing Verizon here.

It's been a fun ride. :uhh:
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We're Gonna Need A Bigger Boat !!]]> http://www.dslreports.com/forum/remark,18842615 Thu, 09 Aug 2007 18:14:42 EDT