canontech
join:2007-08-07
Somerset, PA
| reply to sbk212
Re: Would Vonage Be a mistake?
I'll put in my 2 cents worth on this:
I signed up with Vonage 2 days after my phones went dead from Sunrocket. They were offering Free Activation, Free Equipment, Free Overnight Shipping,& 2 Mo. Free Service. Wow, what a deal!! After placing my order, I logged into my new account and soon noticed that shipping was indicated as 2nd Day DHL???? I called them back & they assured my it was just a system glitch. Well, 2 days later, no device and I called them several times with the assurance that it was coming. Out of irritation, I canceled my account (which was only open for 2 days). They then slapped me with a disconnection fee of $39.99, which mind you I never even used the service & the box never shipped!!! I asked them to cancel the shipment, but they said it couldn't be stopped (and it never even left Vonage yet). Finally the device shipped, so I called & asked if I could refuse it when DHL delivered. The CSR from Vonage told me NO, I must accept it, call to get an RA# & ship it back -- They will provide a label via email. So, the device arrives -- 1 week later than promised. Guess what??, the CSR rep gives me the RA# & tells me I have to pay to ship it back, it's in their TOS. By this time I am all fired up!!!  I then call again & demand to talk to a supervisor. I explain everything to him & convey how irritated I am about this whole thing, and that I am now out $7 shipping for service I never used!! He proceeded to tell me that I could have just refused the shipment --- My head hit the roof!!!! I then told him what one of his CSR's told me, with a bit of coaxing, he said he would refund my $7 for shipping. Well, as of today, I have gotten my $39.99 Disconnect fee refunded, but still no $7 for shipping -- they told me that their accounting dept. refused it because of the TOS!! Now, just out of principal, I am going to harass them every day till they give me a refund. 
So to sum up, I wouldn't believe much of what their CSR's tell you, seems they can make up about anything. I am glad I decided to go elsewhere!!! Good Luck if you do take the plunge.  |
